All employees were legally employed in compliance with Afghan labor laws and policies. The HR Department ensured that employee contracts were administered correctly, to include proper vetting and background checks, and work history and credential verification. Employees were paid on a monthly basis using bank direct deposit, with the HR Department ensuring that employee wage taxes were withheld and paid to the Afghan government.
In support of the educational and personnel requirements of the program, UAGS had two executive administrative assistants and eight administrative assistants. These personnel primarily performed clerical functions. They were skilled in preparing written reports and data-entry.
2. Quality Assurance:
UAGS conducted both announced and unannounced quality assurance (QA) inspections on literacy classes. The QA program ensured that monthly quality assurance inspections were documented and that any deficiencies were reported to the program management office in a timely manner. As an additional measure, UAGS had applicable officials within the ANA and ANP local units verify and confirm each inspection. Master Teachers and members of the management team generally conducted quality assurance inspections. These inspections were made available and reported to the US Government and applicable Afghan ministries.
3. Logistics:
As discussed previously, UAGS provided all textbooks, student materials, testing materials, and teacher materials to support literacy training for approximately 42,000 soldiers and policemen on a monthly basis. Classes were conducted from major training centers to very remote and hostile locations. Supplying the necessary resources to conduct literacy training in a wartime environment was a vital function of the program. ANSF students must have materials to achieve academic success. UAGS maintained a book depository and used various transportation methods to ensure that materials were onsite at each separate training location.
4. Educational Data Management:
UAGS maintained very thorough records to document the academic and attendance records of all students. Despite the lack of a centralized data management system within the Afghan government, UAGS designed and maintained a comprehensive web based data management system. ANA and ANP students routinely move from one geographical area to another with very little official documentation. To keep a permanent record of literacy academic achievements, UAGS designed and implemented a database for educational records. UAGS maintained complete education data on all ANSF students enrolled in the program. The program management office had a Data Manager who possesses a Masters degree in Information Technology to supervise the data monitoring and accountability of all students. As requested, on a monthly basis, UAGS submitted academic and attendance reports to several agencies, to include: the US Government, Ministry of Defense, Ministry of Interior, and Ministry of Education.