QM, EM and firm performance
208
© 2008 The Authors
Journal compilation © 2008 Blackwell Publishing Ltd and British Academy of Management
Sharma (ISO Three ratios focus on efficiency (profit margin/
ROS), revenue (sales growth) and profitability earnings per share)
ISO 9000 certification is associated with improvements in FP. The improvement in overall performance is attributed largely to improvement in internal business processes
Sila and
Ebrahimpour Leadership strategic planning customer focus human resource management supplier management process management information and analysis perceptual measures
Customer-focused results human resource results organizational effectiveness results perceptual measure Financial and market results
TQM factors are holistic in that synergies must be created among them to achieve favourable business results. The study identified leadership and information and analysis as the two factors that act as the foundations of these synergies.
Demirbag et al.
(2006)
1 construct Total quality management (quality data and reporting, role of top management, employee relations, supplier quality management, training, quality policy and process management perceptual construct performance (financial, non-financial and efficiency indicators)
A strong and positive relationship is found between the level of TQM implementation and organizational performance.
Prajogo and
Sohal (Leadership strategic planning customer focus information and analysis people management process management
Product quality product innovation process innovation
TQM is positively and significantly related to the differentiation strategy, and partially mediates the relationship between differentiation strategy and quality performance.
Study
QM variables
QP variables
FP variables
Major findings
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