June
2009
© 2008 The Authors
215
Journal compilation © 2008 Blackwell Publishing Ltd and British Academy of Management
(5)
Are surveys used to provide feedback about the extent of stakeholder satisfaction?
(6)
Are stakeholders relationships identified and used to improve processes and products?
(7)
Are stakeholders relationships managed and improved?
Finally, managers should emphasize quality and environmental issues during the product design process. In order to measure this dimension, the following aspects maybe considered:
(1)
Are quality and environmental issues considered during the product design process?
(2)
Are stakeholders needs and expectations taken into account for product design purposes?
(3)
Is the life-cycle analysis of products considered during the product design, taking into account quality and environment- related issues?
The dimensions proposed in Table 5 maybe used in the evaluation of QM, EM and
QEM systems, because the previous research on QM and EM has found that they are important for quality and environmental concerns.
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