Republic of Kosovo Government Ministry of Economic Development

5.5.Tools

The most important tool for managing and coordinating the implementation process of the strategy are regular strategy workshops as well as task force meetings or Scrum meetings.

For the purpose of properly managing the overall strategy implementation, STIKK and the steering committee will organize strategy workshops every three months. These workshops will be attended by the members of the steering committee, by the 9 task force managers/agile team members, representing their team as well as by the members of the advisory board. During the strategy workshops, the results of the implementation process will be reviewed and discussed according to strategic pillars and task forces. Furthermore, tasks and corresponding resources will be approved, whilst additional planning will be conducted. In addition, the operational plan will be updated.

Task force meetings/Scrum meetings will be organized on a monthly basis by the teams, in order to review the progress of task/WP implementation (sprint review) and to coordinate activities (see agile process model in chapter 5.4). These meetings will be attended by the members of the task forces and moderated by the task force manager.

Management and moderation of the workshops and meetings will be primarily based on Scrum and other suitable methodologies already applied during the strategy development process, such as Metaplan, ASE and Design Thinking.

A key tool for managing the implementation of the Kosovo IT Strategy within an agile process model framework will be the Strategy Scrum Board, which will facilitate visual planning and management within the task forces. The following chart shows the envisaged Strategy Scrum Board and its key elements:

Figure : IT Strategy Scrum Board

Source: Capgemini

The Strategy Scrum board will also improve team communication and ensure the visibility of task distribution, capacity planning and implementation progress (“To Do”, “In Progress”, “Done”). It has been planned to establish an IT Strategy Scrum Board for each of the task forces at STIKK premises.

In terms of IT solutions for supporting the implementation process, the strategy working group evaluated several collaboration and so-called enterprise 2.0 tools, illustrated in the following chart:

Figure : IT tools for strategy implementation

After carefully assessing the functionality of the above-shown tools, the strategy working group decided to use MS SharePoint as a central IT solution for facilitating the implementation of the Kosovo IT Strategy. As mentioned in chapter 2.5, SharePoint has already been used to support the development process of the Kosovo IT Strategy.

SharePoint has been selected by the working group as a central tool because it provides a specific functionality, which is very relevant for the collaborative implementation of the Kosovo IT Strategy based on an agile process model. This functionality encompasses, inter alia:

The following screenshot illustrates the structure of the SharePoint for the implementation of the Kosovo IT Strategy:

Figure : SharePoint for the implementation of the Kosovo IT Strategy

The Kosovo IT Strategy SharePoint will be used for organizing and coordinating strategy workshops and task force meetings (calendar function). Furthermore, it will be particularly useful for supporting the steering committee and the task forces in terms of progress tracking and document management (task force meeting reports, protocols, deliverables, concepts, market studies, etc.).

5.6.Risk Management

In general, risk management can be de defined as follows:

“Risk management is the identification, assessment, and prioritization of risks followed by coordinated and economical application of resources to minimize, monitor and control the probability and/or impact of unfortunate events.”³⁴

According to ISO 31000, the risk management process includes the following steps:

1. 
   Establish the context
   
2. 
   Risk identification
   
3. 
   Risk analysis
   
4. 
   Risk evaluation
   
5. 
   Risk treatment
   

In addition to that, the monitoring and evaluation system for the Kosovo IT Strategy has been designed specifically to support risk management by detecting and analyzing possible risks for the Kosovo IT industry as early as possible and supporting the rapid development and deployment of effective counteractive measures.