Request For Proposals # mt-e911a 2012



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Request For Proposals

# MT-E911a 2012

Enhanced 9-11 Equipment and Services


Issued by:

MiCTA


515 North Washington Avenue, Suite 405

Saginaw, MI 48607

(888) 964-2227



RFP SCHEDULE

Issue Date: Tuesday, December 4, 2012

Intent To Respond Deadline: Monday, December 17, 2012, 4:30 PM EST

Vendor Teleconference: Tuesday, December 18, 2012, 1:00 PM EST – 2:30 PM EST

Deadline for written questions: Friday, January 25, 2013, 4:30 PM EST

RFP Response Deadline: Friday, February 1, 2013, 4:30 PM EST
RFP CONTACT

Tim von Hoff

Chief Operating Officer, MiCTA

rfp@mictatech.org


Table of Contents


2Introduction 3

2.1Request For Proposals 3



2.1.1Why vendors should consider responding to this RFP 3

2.1.2Purpose and Scope of RFP 4

2.2About MiCTA 4

2.3About Northern Michigan University 5

2.4The MiCTA Model 6



2.4.1MiCTA Membership 6

2.4.2Member and Vendor Benefits 6

2.4.3Potential Sales Volume 6

2.5RFP Status 6

2.6Freedom Of Information Act 6

3Responding To This RFP 8

3.1Eligibility To Respond 8

3.2Collusion Among Bidders, Response Rejections 8

3.3Personal Gain 8

3.4Intent To Respond Form 8

3.5RFP Contact 9

3.6Pre-Proposal Webinar/Teleconference 9

3.7RFP Questions 9

3.8RFP Closing Date and Time 9

3.9RFP Response Format Requirements 10

3.10Cover Letter Requirements 11

3.11Executive Summary Requirements 11

3.12Identification Of Prime Contractor On Joint Proposal Submissions 12

3.13Vendor Profile 12

3.14Customer References 12

3.15Most Favorable Pricing, and State or Regional Offer Variations 12

3.16Incorporated References 12

3.17Late Proposals 13

3.18Cost Of Response 13

4Evaluation of Proposals 14

4.1Product Demonstration 14

4.2Evaluation Criteria 14

4.3Length of Offer 15



5Master Service Agreement 16

5.1The MiCTA Master Service Agreement 16



5.1.1Objections And Concerns Regarding Provisions In The Master Service Agreement 16

5.1.2 Existing Master Service Agreements 16

5.1.3Purchases By MiCTA Members 16

5.1.4Allowable Use of The MiCTA Relationship 17

5.2Acceptance of Offers 17

5.3Close of Process 17

6Member Participation Agreements 18

7Statement of Work 19

8Vendor Overview 20

8.1Corporate Overview 20

8.2Program Marketing and Sales 20

8.3Program Access 21

8.4Sales Process 21

8.5Promotion of the MiCTA Program To MiCTA Members and Membership-Eligible Entities 22

8.6Competing Programs 22

8.7Reporting of Sales 23

8.8Return Policy For Equipment And/Or Software 23

8.9Legal Proceedings 23

8.10Geographic Coverage Area And Staffing Levels 24

8.11Installation and Setup Services 24

8.12Needs Assessment 25

8.13Conversion and Migration 25

8.14Product or Service Interoperability and Vendor Testing 25

8.15Member Acceptance Testing 26

8.16Uptime and Service Level Agreements (SLA) 26

Help Desk/Trouble Reporting 27

8.17Training, Consulting and Professional Services 27

9E-911 Equipment and Services 28

9.1Solution Description(s) 28

9.2Basic Solution Features 29

9.3PSAP Interfaces 29

9.4Call Progress Signals 30

9.5PSAP Feature Requirement Specifications 31

9.6Power Requirements 32

9.7Physical Operating Characteristics 33

9.8Installation, Maintenance and Administration 34

9.9Quality and Reliability 35



10Cost Proposal 36

10.1Equipment: 36

10.2Fees: 36

10.3Services: 36



Vendor Profile 38

10.3.1COMPANY PROFILE: 38

10.3.2Business Background: 39

10.3.3Revenue As Percent of Sales: 39

10.3.4Company Minority Status: 39

10.3.5Vendor’s Assigned Personnel: 40

10.3.6Signatures 40

Vendor References 41

10.3.7Vendor's Financial References 41

10.3.8Vendor’s Banking References: 42

10.3.9Vendor’s Auditors: 43

10.3.10Customer References 43

10.3.11Current Customer References: 44

10.3.12Prior Customer References: 45

Sample Master Service Agreement 47

Intent To Respond Form 61

11MiCTA 2012 Enhanced 9-1-1 (#MT-E911a 2012) 61

11.1Contact Information 61

11.2Primary Contact: 61

11.3Secondary Contact: 61

11.4Legal Counsel: 61




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