Robin Talley, pmp® 2825 Windy Hill Rd se apt 8302 Marietta, ga 30067



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Robin Talley, PMP®

2825 Windy Hill Rd SE Apt 8302 Marietta, GA 30067

864-901-5734

robin_bless1@yahoo.com

Summary

8 years of Project Management experience in the healthcare and automotive industry as it pertained to telecommunications industry. Lead Project Teams in successfully completing projects according to PMP core competencies. Proficient in providing and managing network and telephony solutions for SMB and Enterprise customers. Strong analytical, organizational and interpersonal skills


Skills

  • Microsoft Office

  • Microsoft Outlook

  • Project Management

  • MS Project

  • Ensure milestone dates are met.

  • Managing of small to large projects for deployment to customer site.

  • Work with customer to ensure site readiness.

  • Verify business case with the stakeholders prior to beginning the project.

  • Order needed equipment and cables to ensure proper turn up of service.

  • Track equipment via Citrix/Metaframe system.

  • Follow proper change control processes when applicable

  • Compiling reports to keep track of orders for status review meetings

  • Monitor risk associated with the project

  • Accept full ownership of the order from beginning to fruition.

Project Manager AT&T (Contractor) Atlanta, GA Sept 2011 – June 2013

  • Managing of major account customers to coordinate the installation of service request, which includes moves, Hosted PBX Cloud, VOXIP, Metro E, firewall, web hosting, PRIs, MPLS, Analog, SIP Trunk, 2Way DIDs and internet service.

  • Interact with sales, to ensure that what the customer agreed upon prior to creating SOW.

  • Interact with engineers to ensure the proper service is implemented, including SIP protocol, PRI,CAS, HOSTED CLOUD PBX

  • Understanding of Session Border Controllers and their functionality

  • Experience in Voip environments dealing with SS7, MGCP, and SIP protocols, and their operation within a telephony network

  • Responsible for creating and maintaining performance reports on the progress of the project

  • Coordinate with Project Team to ensure that the customer’s order is on track to meet milestone dates.

  • Follow agreed upon communication plan to ensure stakeholders are informed.

  • Responsible for accepting and verifying accuracy of service orders, providing technical support as needed.

Network Provisioning

  • Validate customer’s address and cfas/channel pairs in ILECS ordering system for DS0, DS1, and Metro E circuits

  • Processed orders to ILECS for DS0, DS1 and Ethernet circuits via ILEC ordering systems (CAFÉ, LENS, WISE, CSG, ARMS, IRES, WEBLEX, PRIME ACCESS).

  • Effectively communicate with different internal and external departments to ensure a timely delivery of the customer’s circuit.

  • Follow up with ILECS service departments to resolve valid and invalid clarifications or rejections on circuit orders.

  • Escalate expedited orders to the proper departments internally and externally in order to ensure circuit delivery in a specified timeframe.

    Education and Certifications

    BSBA Concentration in Project Management Columbia Southern University Presently Attending

    PMP Certified, Certification# 1663781

    References

    References are available on request.


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