Selection Criteria



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Selection Criteria

Q1. We want to understand the level and depth of your expertise in the technologies we use at Youth+ and gain a rounded picture on your abilities. We value experience as much as certifications or degrees.


For “Level of Expertise” note the following criteria:

  1. No experience

  2. No experienced but used a similar product (add row to this table to indicate your expertise in a similar product)

  3. Base level – have installed once or twice, using standard/default configurations, and undertaken simple troubleshooting

  4. Intermediate – as for base level, but have configured non-standard installations and undertaken more complex troubleshooting

  5. Expert – as for Intermediate but in depth understanding of the working of the product and capable of working under pressure to reinstate a failed product from scratch

For “Train staff to base level” – if you feel you have knowledge and familiarity with a product to enable you to direct staff in a one-on-one situation to install and configure a product to base level standard indicate Y in this column.





Product

Latest version used

Earliest version used

Number
of years of experience


Level of expertise
(1 to 5)


Specify Certification

Training Courses Undertaken

Train staff to base level (Y/N)

MS Windows Server






















MS Exchange






















MS Active Directory including Group Policy, DNS, DHCP






















MS SQL Server






















MS Sharepoint






















VMware / vSphere – ESXi






















VEEAM






















Symantec Backup Exec






















Sophos AV






















DELL KACE K1000






















DELL KACE K2000






















Manage Engine – Service Desk






















Cisco WAN & LAN, switches, routers, firewall, VLANs






















Cisco Meraki Security/Firewall

























Cisco Wireless LAN Controller and Wireless Access Point configuration






















Office 365






















3CX Phone System/VOIP






















Mobile Device Management (MDM)






















JAMF Casper Suite Mac /iOS






















Netsus






















Apple Mac / iPad / iPhone Management






















Ground Control / iOS Provisioning






















Lotus Notes Server






















TASS – Student Administration System






















Q2. We want to understand the scale of infrastructure where you have applied your skills. Please give a brief overview of the environments where you have used the above technologies, include information such as number of users, number of servers, number of desktops, number of mobile devices and network topology.


Q3. For each criteria below either add a paragraph to demonstrate how you meet the criteria or if covered in your resume just indicate “Covered in resume”.

Essential Criteria


  • Support for the ethos of the Edmund Rice Education Australia Charter

  • Strong interpersonal, communication and organisational skills

  • Ability to work effectively as part of a team and with minimal supervision

  • Strong knowledge and skills in the day to day running and problem solving of issues in complex network, communication and information system infrastructure

  • Technical skills with installing and maintaining servers/desktop operating systems/applications

  • Scripting ability e.g. powershell, batch, vbscript

  • Ability to write quality IT support documentation

  • Australian Driving Licence

None Essential Criteria


  • Experienced working for an IT Service in an educational environment

  • Computer science, engineering or equivalent degree / professional certification

  • Experience in documenting processes

  • Knowledge of ITIL methodology

  • Programming ability – C#/VB


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