Selection Criteria

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Selection Criteria

Q1. We want to understand the level and depth of your expertise in the technologies we use at Youth+ and gain a rounded picture on your abilities. We value experience as much as certifications or degrees.

For “Level of Expertise” note the following criteria:

  1. No experience

  2. No experienced but used a similar product (add row to this table to indicate your expertise in a similar product)

  3. Base level – have installed once or twice, using standard/default configurations, and undertaken simple troubleshooting

  4. Intermediate – as for base level, but have configured non-standard installations and undertaken more complex troubleshooting

  5. Expert – as for Intermediate but in depth understanding of the working of the product and capable of working under pressure to reinstate a failed product from scratch

For “Train staff to base level” – if you feel you have knowledge and familiarity with a product to enable you to direct staff in a one-on-one situation to install and configure a product to base level standard indicate Y in this column.


Latest version used

Earliest version used

of years of experience

Level of expertise
(1 to 5)

Specify Certification

Training Courses Undertaken

Train staff to base level (Y/N)

MS Windows Server

MS Exchange

MS Active Directory including Group Policy, DNS, DHCP

MS SQL Server

MS Sharepoint

VMware / vSphere – ESXi


Symantec Backup Exec

Sophos AV



Manage Engine – Service Desk

Cisco WAN & LAN, switches, routers, firewall, VLANs

Cisco Meraki Security/Firewall

Cisco Wireless LAN Controller and Wireless Access Point configuration

Office 365

3CX Phone System/VOIP

Mobile Device Management (MDM)

JAMF Casper Suite Mac /iOS


Apple Mac / iPad / iPhone Management

Ground Control / iOS Provisioning

Lotus Notes Server

TASS – Student Administration System

Q2. We want to understand the scale of infrastructure where you have applied your skills. Please give a brief overview of the environments where you have used the above technologies, include information such as number of users, number of servers, number of desktops, number of mobile devices and network topology.

Q3. For each criteria below either add a paragraph to demonstrate how you meet the criteria or if covered in your resume just indicate “Covered in resume”.

Essential Criteria

  • Support for the ethos of the Edmund Rice Education Australia Charter

  • Strong interpersonal, communication and organisational skills

  • Ability to work effectively as part of a team and with minimal supervision

  • Strong knowledge and skills in the day to day running and problem solving of issues in complex network, communication and information system infrastructure

  • Technical skills with installing and maintaining servers/desktop operating systems/applications

  • Scripting ability e.g. powershell, batch, vbscript

  • Ability to write quality IT support documentation

  • Australian Driving Licence

None Essential Criteria

  • Experienced working for an IT Service in an educational environment

  • Computer science, engineering or equivalent degree / professional certification

  • Experience in documenting processes

  • Knowledge of ITIL methodology

  • Programming ability – C#/VB

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