How could AVC have avoided the problems? How can they prevent them in the future?

The problems could have been avoided by top management doing a better job of planning and communication, holding meetings between the IS staff and user groups throughout the systems design and implementation process, and by top management soliciting input from both user groups and IS staff in order to more closely monitor the project’s progress.

To avoid future problems, AVC management needs to review organizational relationships to ensure proper organization and to insist on better cooperation and communication. In addition, top management should evaluate management personnel to determine if interpersonal problems are a roadblock to good internal communication.