Section 1 – Background information
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Q.
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Questions
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Response
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Data entry
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1
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What is your position in the business?
[SELECT ONLY 1]
If “Hired” skip to Q.6
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Owner (with staff)
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Self Employed
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Hired
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Other (specify)
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2
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How many years have you been in this business?
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3
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How large is the business? (# staff)
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Male
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Female
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Permanent
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3.1
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Semi-permanent
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3.2
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Occasional
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3.3
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Total
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3.4
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4
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If you are the owner or self employed, where did you get the capital to start the business?
[SELECT ALL APPLY]
(% if possible)
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Saved money
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4.1
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Loan from bank
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4.2
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Loan from family/friends
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4.3
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Loan from other source
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4.4
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Village development fund
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4.5
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Support from donor funded project
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4.6
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Other (specify)
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4.7
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5
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How much of your business is latrine-related?
(Approximate %)
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6
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Do you have other business activities?
(if NO skip to Q.7)
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Yes
No
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6.1
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If yes, what are they?
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6.2
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7
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What are your sources of income?
[SELECT ALL APPLY]
(% if possible)
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Concrete products
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7.1
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Construction services
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7.2
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Selling construction materials
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7.3
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Farmer
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7.4
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Other family members
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7.5
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Other (specify)
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7.6
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8
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Who manages your finances?
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9
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Do you have/have you ever done any of these types of plans? If yes, can you please give us the details?
[SELECT ALL APPLY]
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Business plan
Yes
No
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9.1.A
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Details:
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9.1.B
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Marketing plan
Yes
No
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9.2.A
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Details:
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9.2.B
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Financial plan
Yes
No
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9.3.A
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Details:
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9.3.B
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10
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Have you ever participated in any type of business training before?
(if NO skip to Q.11)
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Yes
No
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10.1
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If yes, can you please give us details? (book keeping, marketing, etc)
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10.2
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Section 2 – Product information/materials
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Q.
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Questions
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Response
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Data entry
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Suppliers name
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Suppliers location
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Number of Potential suppliers
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11
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Who are your key/main suppliers for the following materials?
(please list company’s names, as many as possible)
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Cement
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11.1
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Sand
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11.2
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Gravel
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11.3
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Mould (for concrete rings)
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11.4
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Other (specify)
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11.5
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12
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Where do these materials come from (China, Thailand, Vietnam, local etc)?
(for local, specify where)
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Cement
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12.1
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Sand
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12.2
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Gravel
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12.3
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Mould (for concrete rings)
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12.4
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Other (specify)
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12.5
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13
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How many potential suppliers are there for each these materials?
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Cement
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13.1
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Sand
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13.2
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Gravel
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13.3
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Mould (for concrete rings)
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13.4
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Other (specify)
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13.5
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14
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Do suppliers compete with each other to sell their products to you?
(if NO skip to Q.15)
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Yes
No
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14.1
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If yes, how?
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14.2
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15
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Are there quality differences in the different suppliers of materials?
(if NO skip to Q.16)
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Yes
No
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15.1
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If yes, can you explain why? (i.e. country of origin)
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15.2
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16
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What kind of latrine-related products do you produce? (size)
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Ring:
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60cm
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16.1
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80cm
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16.2
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100cm
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16.3
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Slab
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16.4
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Lid
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16.5
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Other (specify)
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16.6
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17
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Are you selling more rings and slabs this year than last year?
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Yes
No
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18
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Than 3 years ago?
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Yes
No
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19
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What are the main factors affecting households’ decisions in terms of the type of latrine they want to have?
[SELECT ALL APPLY]
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Cost of materials
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19.1
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Quality of materials
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19.2
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Materials that match the house
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19.3
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Materials that will last the longest
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19.4
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Physical accessibility of materials
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19.5
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Other (specify)
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19.6
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20
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What do you think is the main reason for households to build a latrine?
[SELECT ALL APPLY]
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Emulate others
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20.1
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Regulations
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20.1
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Healthcare
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20.2
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Convenience/comfort
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20.3
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Education program
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20.4
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Other family members influence
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20.5
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Sales promotions
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20.6
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Other (specify)
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20.7
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Section 3 – Pricing information
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Q.
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Questions
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Response
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Data entry
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23
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What is the trend of input prices for concrete products over the past year?
[SELECT ONLY 1]
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No material price increased
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23.1
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Some material prices increased
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All material prices increased
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Which item?
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23.2
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By what %?
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23.3
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24
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How have your prices changed in the past year?
[SELECT ONLY 1]
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Increased
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24.1
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Remained the same
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Decreased
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Which item?
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24.2
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By what %?
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24.3
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25
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What is the reaction of the customers to your prices?
[SELECT ALL APPLY]
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They have the money but choose not to purchase
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25.1
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They do not have enough money
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25.2
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They try to negotiate the price
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25.3
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Other…please specify
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25.4
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26
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Do the customers negotiate the price of your concrete products?
(if NO skip to Q.28)
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Yes
No
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27
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What do they negotiate about?
[SELECT ALL APPLY]
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Cheaper price
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27.1
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Request cheaper materials
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27.2
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Free delivery
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27.3
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Discounts for bulk orders
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27.4
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Other (specify)
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27.5
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28
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What is the 2014 price and 2014 quantity sold for each of these items so far?
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Item
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2014
Price
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2014 Quantity
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Ring:
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60cm
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28.1
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80cm
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28.2
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100cm
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28.3
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Slab
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Size?
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28.4
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Lid
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28.5
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Other (specify)
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28.6
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29
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What is the 2013 price and 2013 quantity sold for each of these items?
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Item
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2013
Price
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2013 Quantity
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Ring:
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60cm
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29.1
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80cm
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29.2
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100cm
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29.3
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Slab
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29.4
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Lid
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29.5
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Other (specify)
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29.6
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Section 4 – Customer base
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Q.
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Questions
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Response
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Data entry
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30
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Who are your main customers for latrine related products?
[SELECT ALL APPLY]
(% if possible)
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Individuals
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30.1
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Retailers
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30.2
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Construction companies
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30.3
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NGO/Government projects
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30.4
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Other (specify)
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30.5
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31
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Have you noticed increased preference for brick-lined pits?
(if NO skip to Q.32)
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Yes
No
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31.1
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If yes, has this hurt your business?
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31.2
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32
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Are all your customers nearby? (Same village? District?)
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32.1
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What is the name of the furthest village? How far (km)?
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32.2
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33
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How many customers for latrine products did you have in the last year?
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33.1
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What percentage is this of your total customers for concrete products?
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33.2
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34
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How many villages are you covering?
Please name them.
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34.1
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How many districts?
Please name them
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34.2
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35
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Have you been involved in an NGO/government program in the last 2 years?
(if NO skip to Q.36)
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Yes
No
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35.1
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If yes, which organization? Where?
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35.2
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If yes, what was your involvement? (I.e. what did you supply?)
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35.3
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36
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When you are supplying products for a latrine – why is this customer buying it?
[SELECT ALL APPLY]
(% if possible)
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People that are building a new house
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36.1
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People that had no latrine at all but now building one
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36.2
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People with collapsed latrine
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36.3
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People with full latrine pit building a new pit
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36.4
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Vulnerable groups and poor households (supported by government or NGO)
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36.5
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Other (specify)
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36.6
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37
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How do you market your products and services?
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38
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How do customers obtain information about products/services you provide?
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Section 6 – Business work
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Q.
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Questions
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Response
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Data entry
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43
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Do you have regular suppliers for all your products?
(if NO skip to Q.45)
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Cement
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43.1
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Sand
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43.2
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Gravel
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43.3
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Moulds
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43.4
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Other (specify)
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43.5
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44
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If yes, why?
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Cheaper price/item
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44.1
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Discount for bulk purchases
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44.2
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Credit
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44.3
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Relationship (you have always purchased from them
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44.4
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Selling on consignment (agreement to pay after goods are sold)
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44.5
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There is only one supplier
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44.6
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45
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If they provide you credit, please specify the credit conditions
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Interest rate:
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45.1
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Duration:
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45.2
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Other requirements (guarantee, collateral, etc)
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45.3
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46
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Do you borrow from other sources?
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Money lender
Yes
No
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46.1
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Bank (specify)
Yes
No
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46.2
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MFI (specify)
Yes
No
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46.3
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47
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What is this loan for?
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48
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Please specify the credit conditions
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Interest rate:
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48.1
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Duration:
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48.2
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Other requirements (guarantee, collateral , etc)
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48.3
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49
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Do you provide credit to customers?
(if NO skip to Q.51)
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Yes
No
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50
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Please specify the credit conditions you give your customers
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Interest rate:
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50.1
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Duration:
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50.2
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Other requirements (guarantee, collateral , etc)
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50.3
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51
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Do you have many competitors in making concrete products? How many?
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52
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Are they working in the same area?
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Yes
No
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53
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Do you know the prices they charge?
(if NO skip to Q.54)
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Yes
No
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If Yes, how different with your?
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54
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Do you know their contact details?
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55
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Do you have any agreement with your competitors (e.g. deciding together price etc)
(if Yes skip to Q.56)
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Yes
No
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55.1
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If No, why not?
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55.2
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56
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If yes, what are the agreements?
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57
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Have you ever paid any commission to a middleman in order to find new customers?
(if NO skip to Q.59)
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Yes
No
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58
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If yes, how much?
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58.1
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What are the conditions?
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58.2
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59
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Do you have sales agents?
(if NO skip to Q.61)
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Yes
No
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60
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If yes, how do you pay them? (Salary? Commission?).
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60.1
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How much?
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60.2
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Can you please specify details?
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60.3
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Section 7 – SWOT
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Q.
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Questions
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Response
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Data entry
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61
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Strengths: What is the reason why your customers choose your business over others?
(Don’t limit discussion to those listed here.)
[SELECT ALL APPLY]
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Price (I have cheaper prices than my competitors)
Please specify why:
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61.1
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Quality (I have better products than my competitors)
Please specify why:
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61.2
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Reliability (I always have all the materials my customers need)
Please specify why:
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61.3
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Location
Please specify why:
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61.4
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Delivery
Please specify why:
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61.5
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Additional services
Please specify why:
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61.6
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Credit
Please specify why:
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61.7
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Other (specify)
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61.8
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62
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Weakness: What are the main constraints to your business?
[SELECT ALL APPLY]
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Access to finance
Please specify why:
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62.1
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Cost of inputs
Please specify why:
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62.2
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Availability of labour
Please specify why:
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62.3
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Availability of material
Please specify why:
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62.4
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Bad roads
Please specify why:
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62.5
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Corruption
Please specify why:
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62.6
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Government fees/regulation
Please specify why:
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62.7
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Insufficient demand
Please specify why:
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62.8
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Customer not paying
Please specify why:
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62.9
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Staff
Please specify why:
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62.91
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Training of staff
Please specify why:
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62.92
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Other (specify)
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62.93
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63
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Weaknesses: what are the problems related to supply of materials?
[SELECT ALL APPLY]
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Inconsistency in availability
Please specify why:
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63.1
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Changing prices
Please specify why:
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63.2
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Exchange rate
Please specify why:
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63.3
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Financing the purchase of input
Please specify why:
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63.4
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Transportation problems
Please specify why:
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63.5
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Long distances travelled
Please specify why:
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63.6
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64
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Opportunities: What can you do to grow your business?
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Providing information to customers on sanitation
Please specify why:
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64.1
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Providing information to customers on latrine options
Please specify why:
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64.2
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Improve the quality of products
Please specify why:
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64.3
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Lower cost of production and products?
Please specify why:
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64.4
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Advertisements (through what channels?)
Please specify why:
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64.5
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Other (specify)
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64.6
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65
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Opportunities: what do you need to expand your business?
|
|
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66
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Threats: What can change in the future that will negatively affect your business?
|
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Section 8- Business opportunity
|
Q.
|
Questions
|
Response
|
Data entry
|
67
|
Would you try to sell more products for latrines if it was more profitable?
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Yes
No
|
|
68
|
Would you be prepared to sell more latrine products/services if the margin was lower but volumes were a lot higher?
(if NO skip to Q.70)
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Yes
No
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69
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If yes, would this include selling to remote or poor communities?
|
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70
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In what ways does government help your business?
|
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71
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In what ways does government limit your business?
|
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72
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How could the government help your business grow?
|
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73
|
How could the government improve sanitation coverage in rural areas?
|
|
|
74
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Are you aware of any government or NGO sanitation programs?
(if NO skip to Q.75)
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Yes
No
|
74.1
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If Yes, can you please give details?
|
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74.2
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75
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What opportunities do you have to improve your skills and knowledge? Or improve the equipment/technology you use?
|
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