Cloud Security Architect/Analyst: Investigates and analyses security incidents, identifies the root cause, and implements necessary measures for containment and eradication.
Legal Advisor: Provides legal guidance, ensures compliance with regulations, and assists in preserving evidence for potential legal actions.
Communications Officer: Manages internal and external communications during and after a security incident, keeping stakeholders informed and addressing public relations concerns.
2.3 Contact Information
Incident Response Coordinator: Balaji K S - balaji.ks@volantetech.com, +91 959 906 6672
Cloud Security Architect/Analyst: Rakesh Sharma - rakesh.sharma@volantetech.com, +91 909 441 1994
Legal Advisor: Rachel Daily - rachel.daily@volantetech.com, +44 (0)7977 158 299
Communications Officer: Vinay Prabakar - ganesh@volantetech.com, (908) 331 2396
3. Incident Classification and Escalation
3.1 Incident Categories
Unauthorized Access: Any attempt or successful unauthorized access to cloud resources.
Data Breach: Unauthorized access, disclosure, or compromise of sensitive data stored in the cloud.
3.2 Severity Levels
Severity levels are classified based on the potential impact on the organization:
Critical: Immediate action required, severe impact on business operations, potential data loss.
High: Significant impact on business operations, sensitive data at risk.
Medium: Limited impact, potential for escalation if not addressed promptly.
Low: Minimal impact, easily containable.
3.3 Escalation Procedures
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