Telstra business systems care contents 1About Telstra Business Systems care section 4

The following table sets out a summary of the applicable features of each Telstra Business Systems Care option (as described above)

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The following table sets out a summary of the applicable features of each Telstra Business Systems Care option (as described above) Features Telstra Business Systems Care Priority Telstra Business Systems Care Priority Plus Telstra Business Systems Care Pay As You Go Agreed Service Targets Yes Yes No Priority Incident Management Yes Yes No Replacement parts Yes Yes Yes – chargeable Service Labour Remote Yes Yes Yes – chargeable Onsite Yes Yes Yes – chargeable Performance Reporting Yes Yes No Problem Management Yes Yes No Change Management Yes Yes No Software Assurance Software Support Yes Yes Yes – chargeable Software Support & Upgrades Yes – chargeable Yes – chargeable No Back Up Services No Available - chargeable No On Site resources No Available - chargeable No Service Delivery Manager (SDM) No Available - chargeable No Release Management No Available - chargeable No Enhanced Performance Reporting No Available - chargeable No Availability Management No Available - chargeable No Capacity Management No Available - chargeable No Configuration Management No Available - chargeable No Battery Maintenance (Power Manager) No Available - chargeable No System Monitoring No Available - chargeable No Information Security Management No Available - chargeable No Preventative Maintenance No Available - chargeable No Remote Only Maintenance No Available - chargeable No Desktop Services Management No Available - chargeable No Project MAC Services No Available - chargeable No Directory: content -> dam -> tcom -> personal -> consumer-advice -> doc -> business-b doc -> O draft [NO.]: [Date] Marked to show changes from draft [No.]: [Date] ur Customer Terms Page of doc -> O draft [NO.]: [Date] Marked to show changes from draft [No.]: [Date] ur Customer Terms Page of doc -> O draft [NO.]: [Date] Marked to show changes from draft [No.]: [Date] ur Customer Terms Page of business-b -> O draft [NO.]: [Date] Marked to show changes from draft [No.]: [Date] ur Customer Terms Page of Telstra Mobile Section doc -> Our Customer Terms doc -> O draft [NO.]: [Date] Marked to show changes from draft [No.]: [Date] ur Customer Terms Page of doc -> Our Customer Terms Download 204.55 Kb. Share with your friends: