This step-by-step guide leads you through the process of activation and configuration of the Wildix system



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This step-by-step guide leads you through the process of activation and configuration of the Wildix system.


Created by Elena Kornilova


Updated: May 2016
WMS version: 3.81.31891

Online version: https://manuals.wildix.com/wms-start-guide/

MAIN INDEX:
Introduction

PART 1. First Time Login and PBX Activation

1.1. Connection and first time login

1.1.1. Connection

1.1.2. HTTP/HTTPS Access to WMS

1.1.3. Change admin password

Appendix 1: PBX access via RS-232 serial port and SSH

1.2. PBX Activation via WMP

1.3. Introduction to WMS

PART 2. Network configuration

2.1. Choosing the Network scenario

2.1.1 Shared data and voice network

2.1.2 Separated data and voice networks

2.1.3 Separated data and voice networks with traffic shaper

2.2. PBX domain name *.wildixin.com

PART 3. Basic WMS configuration

3.1. Time and date settings

3.2. Remote Support

3.3. Activation

3.4. Storage services

3.5. System Backup and Upgrade

3.5.1. Generate a System Backup

3.5.2. Upgrade the System to the Latest Release

3.6. DHCP Server

3.7. SMTP Client

3.8. CDR

3.9. SIP-RTP

3.10. General Dialplan Settings

PART 4. WMS Network configuration

4.1. Basic features of WMS Network

4.2. Master and Slave configuration

PART 5. Users

5.1. Add / Import users

Appendix 2: User preferences

PART 6. Provisioning of devices

6.1. Provisioning modes supported by Wildix PBX

6.1.1 Auto-configuration via auto.wildixin.com

Appendix 3: Network configuration for auto.wildixin.com provisioning

Appendix 4: Auto-configuration of W01GSM with auto.wildixin.com

6.1.2 Auto-provisioning (Automatic mode)

6.1.2 Remote provisioning (Semi-Automatic mode)

PART 7: Assign phones and FXS ports to users

7.1. Connection and login of WP600A / WP600ACG

7.2. Assign Wildix phones (WP4X0)

7.2.1 Assign WP4X0 to users via WMS

7.2.2 Assign WP4X0 to users via Feature Code

7.3 Assign analog ports of FXS to users

7.3.1 Assign W01FXS

7.3.2 Assign ports of W04/24FXS

PART 8: W-AIR DECT solution

8.1 Introduction

8.2. Create a W-AIR network

8.3. Configuration and login of W-AIR handsets

PART 9. Introduction to Unified Communication

9.1. Introduction to Wildix Collaboration

9.2. App for Android / iOS

9.3. Call activity analysis and reporting with CDR-View

PART 10. Trunk Configuration

10.1. VoIP Trunk configuration

10.1.1 Make a test of SIP trunking between 2 PBXs

10.2. Connection of Wildix media gateways

10.2.1 Configuration of BRI/PRI trunk

10.2.3 Connection of a GSM gateway

Appendix 5: Trunk groups

Appendix 6: Pricelists

PART 11. Dialplan: how it works

11.1. Association to users and trunks

11.2. Add and edit Dialplan procedures

11.3. Matching called numbers

11.4. Included procedures

11.5. Dialplan applications

PART 12. Dialplan practical examples

12.1. External Dialplan: “main”

12.1.1 Route incoming calls to call agents (call groups)

12.1.2 Record and playback audio messages

12.1.3 Create a switch

12.1.4 Create a timetable

12.1.5 Create an IVR tree

12.1.6 Incoming faxes management

12.1.7 DID and DISA

12.1.8 Mobility extension lookup

12.1.9 Example of “main” procedure configuration

12.2. Internal Dialplan: “users”

12.2.1 Example of “users” procedure configuration

PART 13. Introduction to WebRTC Kite solution

13.1. Personal Kite link for each PBX user

13.2. WebRTC Video conference

PART 14. Debugging and troubleshooting

14.1. SSH connection

14.2. Dialplan debug

14.3. Trace generation

14.4. Syslog, Reset and recovery of media gateways and phones

14.5. Other

Appendix 7: Ports to open for Wildix services
Introduction
Welcome to the Wildix Ecosystem.
Wildix is a multinational company operating in the telecommunications industry, specializing in VoIP products.
Wildix offers a complete HW/SW solution allowing you to avoid 3rd party product-related issues:

  • VoIP PBX (Physical / Virtual / Cloud) and USB key resistant to high temperatures

  • PoE Switches (including Gigabit models) and VDSL PoE Extender

  • VoIP Phones (including Gigabit models) and accessories

  • DECT system and VoIP DECT handsets

  • Media gateways (PRI / BRI / FXO / FXS / GSM)

  • Enterprise WiFi system

Basic features of Wildix VoIP PBX:



  • Support of WMS Network mode for multisite installations

  • Integrated Failover

  • Integrated Fax Server

  • Integrated WMS software with PBX admin interface accessible via the browser

  • Auto-provisioning of all Wildix devices (phones, media gateways, base stations)

  • Support of upgrades

  • Support of Unified Communications (Wildix Collaboration and its components)

  • Support of WebRTC (Wildix Kite)

  • Support of SIP operators

  • Support of ISDN lines, analog lines (FXO), analog devices (FXS), GSM media gateway

  • Support of Unified Communications

Wildix WMS software consists of two components:



WMS admin interface

  • Completely web based and accessible via the browser on Mac OS, Windows, Linux allowing a system administrator to manage PBX, users, devices, lines and Dialplan.


Collaboration user interface

  • Completely web based and accessible via the browser on Mac OS, Windows, Linux

  • Free of charge app for smartphones iOS / Android

  • Can be activated on any Wildix PBX and provides access to Unified Communications services, such as presence of colleagues, chat, audio and video calls, conferencing, sending of Faxes and SMS messages, screen sharing etc, from PC, Android / iOS devices…

  • Additional applications: CDR-View (call activity analysis and reporting), W-TAPI (Windows TAPI and WebAPI), WebRTC Kite (videoconference and possibility for external users to contact PBX users via a link or a contact button on the website).

USEFUL LINKS:



  • Official website: www.wildix.com

  • WMP (activation, licenses, orders, tickets): https://www.wildix.com/portal/

  • Tech news: http://www.wildix.com/category/new-releases-and-updates-en/

  • Tech Wizards FB group: https://www.facebook.com/groups/wildixtechwizards/

  • Blog: https://blog.wildix.com/

  • DOCUMENTATION: https://manuals.wildix.com/


PART 1. First Time Login and PBX Activation
1.1. Connection and first time login

1.1.1. Connection

1.1.2. HTTP/HTTPS Access to WMS

1.1.3. Change admin password

Appendix 1: PBX access via RS-232 serial port and SSH

1.2. PBX Activation via WMP

1.3. Introduction to WMS

1.1. Connection and first time login

1.1.1. Connection


Access is possible via HTTP – HTTPS – SSH or via RS-232 serial port.


  1. Insert the USB Memory Key (WKEY2GB) into the USB port of the PBX

  2. Power on the PBX (connect the PBX to the power supply and move the switch situated on the front panel to the “1” position)

  3. Connect the PBX to the Switch (use WAN port) or to your PC (use LAN1 port) via RJ-45 network cable


DOCUMENTATION
Look for the following documentation on https://manuals.wildix.com/:

  • PBX Quick Start Guide

  • PBX and USB key datasheets

  • Wildix Switches datasheets and manuals


Virtual PBX: https://manuals.wildix.com/install-pbx-as-virtual-machine-or-server-hw-virtualization/

Cloud PBX: http://www.wildix.com/cloud-wildix/

1.1.2. HTTP/HTTPS Access to WMS


Default settings of Ethernet ports:

  • LAN1: DHCP – Server, IP – 10.135.0.1/24

Use the IP address 10.135.0.1

  • WAN: DHCP – Client, IP – Dynamic

Use the IP address released by the DHCP server;

Access the WMS interface:

  1. Open the browser (we recommend Google Chrome last version)

  2. Type https://IP_address or http://IP_address into the URL, example: https://10.135.0.1

  3. Enter the credentials for the first time access:

user : admin

password : wildix





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