Training Notes What you need to say/do
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- PowerPoint Slide 2-1: Concepts of High-Quality Customer Service . What you need to know
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- Time: 3 hours 15 minutes
- Training Notes What you need to say/do Display PowerPoint Slide 2-2: Learning Objectives
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MODULE 2 Concepts of High-Quality Customer Service Training Notes What you need to say/do Remind participants that in Module 1 we talked briefly about how perception, rather than facts and events, shapes a customer’s opinion of the quality of customer service he or she has received. In this module, we will explore the true meaning of high-quality customer service. Display PowerPoint Slide 2-1: Concepts of High-Quality Customer Service. What you need to know Allow approximately 3 hours and 15 minutes for this module. Equipment/Supplies
Concepts of high-quality customer serviceTime: 3 hours 15 minutes 
Training Notes What you need to say/do Display PowerPoint Slide 2-2: Learning Objectives. Review the learning objectives for this module with participants. What you need to know The learning objectives for this module are listed on pages 2–5, 2–7 and 2–9. Directory: sites -> default -> files files -> Answer True False 2 points Question 2 files -> Northern England’s set-jetting locations files -> Nstructions for Acquiring Excess Equipment online, through the 1033 Program files -> Occupational health and safety files -> The Black Panther Party’s Ten Point Program files -> International programs roel profile files -> Fermi Questions a guide for Teachers, Students, and Event Supervisors Lloyd Abrams, Ph. D. DuPont Company, cr&D/ccas experimental Station Wilmington, de 19880 files -> Personal Information Name: Maha Al-Ammari Nationality: Saudi Relationship Status Download 2.71 Mb. Share with your friends:
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