Version number: Version 0 Final

10/11/2011

1Terms and abbreviations 7

1.1Terms 7

1.2Abbreviations 8

2Introduction 12

2.1Purpose of Document 12

2.2Structure of Document 12

2.3HeERO Contractual References 12

3State of the art 14

3.1Basic description of eCall service 14

3.2Public Safety Answering Point (PSAP) 14

3.2.1Romania 14

3.2.2Germany 16

3.2.3Finland 20

3.2.4Czech Republic 22

3.2.5Italy 24

3.2.6Greece 27

3.2.7Sweden 29

3.2.8Croatia 33

3.2.9Netherlands 34

3.3Mobile Network Operator (MNO) 35

3.3.1Romania 36

3.3.2Germany 36

3.3.3Finland 36

3.3.4Czech Republic 37

3.3.5Italy 38

3.3.6Greece 39

3.3.7Sweden 40

3.3.8Croatia 40

3.3.9Netherlands 40

3.4In-Vehicle System (IVS) 41

3.4.1Civitronic’s X700 platform 42

3.4.2Continental 42

3.4.3S1nn GmbH + Co KG 43

3.4.4Gecko Systems Oy 44

3.4.5Indagon Oy 44

3.4.6Sherlog Trace 45

3.4.7Telematix Software 46

3.4.8Other existing OEM in-vehicle Systems 46

3.5Additional services (Road Operators, High Consequences Dangerous Goods) 48

3.5.1Netherlands 48

3.5.2Germany 50

4Operational and functional requirements 51

4.1Standards 51

4.2General overview of the eCall transaction for pan-European eCall 53

4.2.1Detailed explanation of the eCall transaction 55

4.2.2Other technical recommendations 56

4.3Functional requirements - IVS 56

4.3.1High level functional requirements 57

4.3.2Procedures following power-up of the in-vehicle system 57

4.3.3Activation 57

4.3.4Call set-up 58

4.3.5MSD transfer 59

4.3.6Application layer acknowledgement (AL- ACK) (called “HL-ACK” in TS 26.267) 59

4.3.7Request "SEND MSD" (called “START” in TS 26.267) 60

4.3.8List of timers 60

4.3.9HeERO interoperability conditions for IVS 62

4.3.10Other technical recommendations 63

4.4Functional requirements - Mobile Network Operator (MNO) 63

4.4.1eCall establishment 63

4.4.2Prioritisation of an eCall 63

4.4.3eCall 'flag' 64

4.4.4eCall routing to PSAP 64

4.4.5Provision of positioning information 65

4.4.6HeERO interoperability conditions for MNO 65

4.5Functional requirements - PSAP 65

4.5.1General requirements 65

4.5.2MSD display to the PSAP operator 65

4.5.3PSAP operator user interface 66

4.5.4Audio link to vehicle occupants 66

4.5.5eCall clear-down 66

4.5.6PSAP call back 67

4.5.7Rerouting to another PSAP/emergency control centre 67

4.5.8Recording of event data to PSAP information system 67

4.5.9Provision of information to TMC and other public authorities 67

4.5.10Request for and reception of supplementary information 67

4.5.11HeERO interoperability conditions for PSAP 68

4.5.12Other technical recommendations 68

4.6HeERO Operational requirements 68

4.6.1Routing of an eCall 68

4.6.2Location and direction 68

4.6.3Minimum set of data (MSD) 68

4.6.4eCall triggering 69

4.6.5Establish voice channel 69

4.6.6eCall termination 69

4.6.7PSAP call-back 69

4.6.8PSAP CLEARDOWN 69

5Appendix 1 - Questionnaires 70

5.1Public safety answering point PSAP 70

5.1.1Example of Questionnaire 70

5.1.2Romania PSAP report 75

5.1.3Germany PSAP report 78

5.1.4Finland PSAP report 82

5.1.5Czech Republic PSAP report 84

5.1.6Greece PSAP report 86

5.1.7Sweden PSAP report 87

5.1.8Croatia PSAP report 88

5.1.9Netherlands PSAP report 92

5.1.10Italy PSAP report 93

5.2Mobile network operators MNO 95

5.2.1Example of Questionnaire 95

5.2.2Germany MNO report 97

5.2.3Czech Republic MNO report 98

5.2.4Sweden MNO report 100

5.2.5Croatia MNO report 102

5.3In vehicle system IVS 105

5.3.1Example of Questionnaire 105

5.3.2Romania IVS report 106

5.3.3Germany IVS report 108

5.3.4Finland IVS report 110

5.3.5Czech Republic IVS report 112

5.3.6Italy IVS report 114

5.3.7Sweden IVS report 123

5.3.8Croatia IVS report 125

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