What Is Quality Management?


DEFINITION OF TOTAL QUALITY MANAGEMENT



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Quality Management System
2. DEFINITION OF TOTAL QUALITY MANAGEMENT
Total quality management is a business philosophy that seeks to encourage both individual and collective responsibility to quality at every stage of the production process from initial design and conception through to after sales services. TQM is a management philosophy, a paradigm, a continuous improvement approach to doing business through anew management model. The TQM philosophy evolved from the continuous improvement philosophy with a focus on quality as the main dimension of business.

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