What Is Quality Management?
Download 227.19 Kb. View original pdf
|
| Reliability Reliability is usually closely related to performance. The focus of the dimension reliability is more on how long a product will perform consistently according to the specifications of that product. This is important to customers who need the product to work without any errors and contributes to a brand or company’s image. The dimension reliability shows the probability of the product having signs of error within a specific time of period. For measuring reliability you should measure the time to the first failure, how much time there is between failures, and the failure rate per a specific time of period. These measures are usually applied to products that are expected to last fora longer time and not so much for products that are meant to be used directly and fora shorter time period. Usually when the costs for maintenance or downtime increase, reliability as a dimension of quality becomes more important to consumers. For example, for parents with children who depend on a car, the reliability of the car becomes an important element. Also for most farmers, reliability is a key attribute. This group of consumers is sensitive to downtime, especially during the shorter harvest seasons. Fora farmer, reliable equipment can be crucial in preventing spoiled crops. Also, the reliability of computers is key for many consumers. Download 227.19 Kb. Share with your friends:
|