2015 Essential Work Requirement Annual Education Assessment Tool

General Education

1. 
   The Big Dot under Best People Best Workplace puts our focus on what?
   

1. 
   Readmission rates
   
2. 
   Hospital-acquired infection rates
   
3. 
   Becoming partners with Geisinger 
   
4. 
   Achieving Best In Class in our Employee Engagement Survey 
   

2. 
   The Big Dot under Best Quality puts our focus on Comprehensive Care Transitions and Readmission Rate.
   

False

3. 
   Our Customer Experience Index scores have a significant impact on our reimbursement rate as a healthcare service, on our future sustainability as an organization, and also impacts our Share The Success employee bonuses.
   

False

4. 
   Our Best Financial Performance Big Dot is to maintain an operating margin that allows our organization to sustain itself. Which of the following can you do to contribute to our financial success? (choose all that apply)
   

1. 
   I can make sure my work is cost-efficient, and that I do not waste our resources. 
   
2. 
   I can provide exceptional customer experiences to help us achieve higher Customer Experience Index scores.  These scores factor into our reimbursement from CMS.
   
3. 
   I can provide the highest quality services, making sure our customers transition to appropriate levels of care and avoid re-hospitalization.
   

5. 
   We have demonstrated our commitment to our goal under Best Growth by which of the following? (choose all that apply)
   

1. 
   Adding physician practices, AtlantiCare Physician Groups, so our patients can be cared for by AtlantiCare doctors, keeping AtlantiCare First. 
   
2. 
   Serving underserved populations and locations 
   
3. 
   Adding new surgery centers in Cape May and Ocean Counties.
   
4. 
   Partnering with Geisinger. 
   

6. 
   If I fail to maintain my Essential Work Requirements (for example, licensures, certifications, TB surveillance test, fit testing, annual education), not only will I become ineligible for our Share the Success bonus, I can also be taken off the work schedule until my requirements are up to date, or possibly risk losing my job.
   

False

7. 
   The best way to unplug any electric device from an outlet is to grab it by the plug and pull.  If I pull it by the cord, I may damage the cord and cause unnecessary and costly repairs.
   

False

8. 
   What are examples of things you should NOT post on social media sites? (choose all that apply)
   

1. 
   Patient identifiers 
   
2. 
   My vacation photos 
   
3. 
   Negative comments about patients
   
4. 
   Negative comments about coworkers or leadership of AtlantiCare 
   
5. 
   photos from work, with patient information or computer screens visible in the background 
   
6. 
   Anything you would not say in a public forum
   

9. 
   Acute Coronary Syndrome (ACS) and Early Heart Attack Care (EHAC) are part of our requirements for our Chest Pain Center certification.  We educate all our employees on these things so they can be ambassadors for Heart Health with family, friends and community members.  There are several risk factors for heart disease.  Which ones can you change by modifying your behavior or lifestyle? (choose all that apply)
   

1. 
   High blood pressure 
   
2. 
   Prior stroke 
   
3. 
   Family history 
   
4. 
   Sedentary lifestyle 
   
5. 
   2nd hand smoke exposure 
   
6. 
   Diabetes
   
7. 
   Obesity
   
8. 
   High cholesterol 
   
9. 
   Increased age 
   

10. 
    Impairment is defined as which of the following? (Choose all that apply)
    

1. 
   Being under the influence of drugs or alcohol 
   
2. 
   Lack of sleep
   
3. 
   Psychological ailments such as depression or stress
   
4. 
   Working while sick 
   
5. 
   Taking a vacation day 
   

11. 
    The three components in the formula for how CMS pays AtlantiCare for services provided to patients are our cost efficiency, our quality, and our Customer Experience scores.
    

1. 
   True
   
2. 
   False
   

12. 
    National Patient Safety Goals for 2015 include which of the following? (Choose all that apply)
    

1. 
   ID patients safely 
   
2. 
   Improve staff communication
   
3. 
   Use meds safely
   
4. 
   Use alarms safely
   
5. 
   Prevent infections
   
6. 
   ID patient safety risks - i.e. suicidal ideation
   
7. 
   Prevent mistakes in surgery
   

13. 
    It is important to test all metal items with a hand-held magnet before entering the scan room with those items.
    

1. 
   True
   
2. 
   False
   

14. 
    Corporate Compliance promotes adherence to laws, regulations and internal policies and procedures, prevents fraud, waste and abuse, and staff should have no expectation of privacy regarding their use of AtlantiCare systems.
    

1. 
   True
   
2. 
   False
   

15. 
    Protected Health Information applies to a person's information collected during the provision of care that applies to a patient's health condition, past, present or future.
    

1. 
   True
   
2. 
   False
   

16. 
    We document near misses, facility issues, vandalism, threats, theft, property damage, patient or visitor injuries on Quantros.  If an employee is injured, there is a second report that must be filled out on the Employee Injury reporting site.
    

1. 
   True
   
2. 
   False
   

17. 
    Which of the following are part of EMTALA? (choose all that apply)
    

1. 
   New Jersey Universal Transfer Form 
   
2. 
   Informed consent of patient or their representative for the transfer 
   
3. 
   Having a physician assess the patient for an emergent medical condition or active labor, and provide stabilizing treatment before transfer 
   
4. 
   Including all appropriate medical information for diagnostic tests, treatments and lab results with the patient being transferred, so the receiving facility does not duplicate services or treatment already provided.
   

18. 
    Match the codes with their colors:
    

1. 
   Adult medical emergency 1. Code gray
   
2. 
   Pediatric medical emergency 2. Code yellow
   
3. 
   Bomb threat 3. Code blue
   
4. 
   Child abduction 4. Code purple
   
5. 
   Security needed or patient elopement 5. Code white
   
6. 
   Hostage situation or active shooter (lock down) 6. Code amber
   
7. 
   Situation cleared 7. Code 10
   
8. 
   Visitor injured on premises 8. Code clear
   
9. 
   Additional staffing needed or disaster situation 9. Code silver
   
10. 
    We don’t have that color code 10. Code triage
    
11. 
    Decontamination needed 11. Code red
    
12. 
    Fire 12. Code orange
    

19. 
    When fraudulent information is sent to you by someone representing themselves as an individual or business you trust in order to trick you into giving out your personal information, it's called PHISHING.  They will spoof the email address of someone in AtlantiCare or other trusted source.   How do you avoid being a victim? (select all that apply)
    

1. 
   Links or attachments in emails, tweets, posts and online advertising are often the way cyber criminals compromise your computer.  If you are not sure, delete it or verify the sender via out-of-band communication (use the phone, another email address, or if you are in the same facility, walk down the hallway and talk to the person). 
   
2. 
   Pay attention to the URL (address) of a link or website.  The URL may use a variation in spelling or different domain (.com instead of .net).  Be suspicious of URLs hosted by another country (e.g. .ru is Russia, .br is Brazil, and .cn is China).
   
3. 
    Be suspicious of unsolicited phone calls, visits or email messages asking about our employees or other internal information. Verify an individual's identification directly with the company they claim to represent.  Never send sensitive information over the internet before checking a website's legitimacy and security. 
   

20. 
    If you believe you might have revealed sensitive information about AtlantiCare or compromised your account or computer, immediately contact the AtlantiCare Customer Support Center at 3-7070.  What other actions should you take if you think you are a victim? (select best answer)
    

1. 
   Immediately change any passwords you might have revealed.  Change them in all the accounts where you use the same password. 
   
2. 
   If you believe your financial accounts or credit cards have been compromised, contact the financial institutions immediately and close any accounts or change any cards that may have been compromised.  Watch for unexplained charges to your accounts. 
   
3. 
   1 and 2 are both correct.