Answers to Final Exams


b: Converting resources or inputs into outputs is at the core of most processes. c



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Answers-to-Final-Exams
b: Converting resources or inputs into outputs is at the core of most processes.

  • c: The purpose behind a process is to service a customer. So meeting or exceeding the customer is critical to the process.

  • a: Process maps such as swim lanes help depict the flow of a process.

  • c: Pareto charts are used to illustrate graphically a ranking or order between elements.

  • a: Alternative A has the highest weighted score compared to the other alternatives. Alternative A has a score of 3.10 (1.20+1.50+.40) compared to 3.00 (.90+1.50+.60) for Alternative B and 2.90 (1.50+1.00+.40) for Alternative C.

  • d: Level 4

  • c: Key Process Areas

  • b: Variation

  • d: Critical to Quality or CTQ

  • b: FMEA

    Course 18 – Leadership



    1. c: Managers

    2. c: Administering when things get done

    3. d: Providing for the needs of co-workers

    4. a: Interpersonal function

    5. b: Positive attitude in others

    6. b: Collaborative Leadership

    7. c: Show respect for others

    8. a: Tactical Leader

    9. d: Leadership Practices Inventory or LPI

    10. b: ECI 360

    Course 19 – Managing Projects



    1. b: Project Charter

    2. d: Planning

    3. a: Work Breakdown Structure

    4. c: Responsibility Assignment Matrix

    5. b: Scope, Time, and Costs

    6. c: Earned Value

    7. a: .75 ($ 120,000 / $ 160,000)

    8. d: Waterfall

    9. b: Design, Code and Test to

    10. c: Enterprise Architecture

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