August 7, 2009 I was on campus yesterday and asked a uga policeman for some directions around 11: 30 a m. He and his partner were in a white police pickup truck on Lumpkin Str
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| Chancellor’s Customer Service Excellence Award – Team
Supporting Emails Displaying UGA Police Department Focus on Customer Service August 7, 2009 - I was on campus yesterday and asked a UGA policeman for some directions around 11:30 a.m. He and his partner were in a white police pickup truck on Lumpkin Str. They were able not only to show me my location, but to escort me there. I wanted to thank you and their professionalism and service to the community. Michael Miller Hoschton, GA September 2, 2010 - Hi Jimmy: I hope this message finds you doing well. I wanted to let you know that last week I had what appeared to have been a stolen property incident at the locker room of Ramsey. Everything turn out alright and I got all of my belongings out of the locker (a different lock replaced mine, so I could not open it). The UGA police officers who came to assist me were truly professional and very helpful. I can only recall one officers name, that was Officer Seawright. I wanted to give you this positive feedback. They may tell you the whole story if you feel you want to listen to a funny one (although at the moment it was not funny thinking I had lost everything, IDs, credit cards, etc...). I hope I get to see you soon. In the meantime, take care! and again my thanks to your department. JHA September 16, 2009 - Chief Williamson, I wanted to personally thank you for all your efforts and the efforts of your police officers with the crack down of scooters on the sidewalks. “Scooter” traffic has definitely decreased. Thanks again, Abbie
Best regards, Rebecca December 21, 2009 – Jimmy, I am in yesterday's UGA-PD report. Your officers responded to a missing person call for a despondent students after I contacted Student Affairs. They did a great, professional job and helped us coordinate with ACC. The student was eventually found and taken to ARMC. I just wanted to give you some good news, David
Allison Salmon Puryear March 1, 2010 - Dear Lieutenant Whitfield: Thank you so much for your assistance on Friday evening with making sure our UGA bus transporting the participants in the 5th Annual Research University Civic Engagement Network meeting could navigate through the gymnastics meet traffic. You were so kind to come to the Georgia Center prior to the event to make sure that we were all set. Everything worked flawlessly, and the participants were impressed with the size of the crowd that supports UGA's gymnastics program. Again, your attentiveness and kindness were and are greatly appreciated! March 1, 2010 - Thanks Jimmy. This just helps to reinforce the important concept that our officers are different from the normal law enforcement officer and that you and your senior leaders are obviously going a good job of establishing this culture. A very sincere thank you from me............................TB March 10, 2010 - I live in Decatur, Georgia and have a daughter, Georgia Gootee, who attends UGA. She came home for a visit yesterday and left our house to return to her off-campus apartment in Athens at around 10:00 p.m. She has always been exceptionally conscientious about calling us to let us know when she arrives safely back home in Athens. Last night when we did not hear from her within a couple of hours, we began to worry. We called her cell phone, we e-mailed her, we Skyped her, and we called her coworkers at Georgia GameDay. Finally, at about 1:30 a.m., her father got in the car and began driving toward Athens, fearing that she had gotten in a wreck en route and was injured and unable to call. Finally, it occurred to me to call the UGA police department because I could not stand waiting for two hours while doing nothing. I thought perhaps someone could go by her apartment to see if her car was there. The officer who took my call could not have been kinder or more professional. She could tell that I was nearly hysterical, and she assured me that a patrol car would go by immediately and do a welfare check. Mere minutes later I received a call from my embarrassed daughter apologizing for forgetting to call and assuring me that all was well. She said that a very nice officer knocked on her door and asked her to please call her worried parents. Of course we hung up immediately and she called my husband and apologized to him as well and told him to turn around. She said the only thing scarier than seeing a policeman at her door at that hour would have been seeing her Dad an hour later! Thank you, thank you, thank you for your prompt and courteous attention to a parent’s desperate call. Sincerely, Jackie Gootee March 30, 2010 - Earlier today my son, Brian Guhde reported his gym bag stolen from Ramsey. The bag contained his student ID and car keys all well as some incidentals. According to my son, the police responded and began a “search” at Ramsey. Soon thereafter the bag was recovered. We don’t know why someone decided to “return” the bag but we’re guessing the police presence didn’t hurt. As his parents, we’d like to thank you for your efforts and concern. It really means a lot to us to know the police are looking out after the students. Thank you, Lynn and Dave Guhde Directory: service excellence -> form -> nomination attachments nomination attachments -> Archive: a galileo user (24 Nov 08): As a huge fan of the Digital Library and amateur genealogical researcher, I was ecstatic to see the nomination attachments -> Customer Service Nomination for Team galileo for 2008 Background Download 10.54 Kb. Share with your friends:
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