Bbt”: Broadband Tool “bsw”



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  1. ACRONYMS: As used in Appendices, the following acronyms have the meanings set forth below.






  1. “BBT”: Broadband Tool

  2. “BSW”: Buried Service Wire

  3. “CIM”: Core Installation & Maintenance

  4. “CSI”: Customer Self Installation

  5. “CLLI”: Common Language Location Identifier

  6. “CSR”: Customer Service Record

  7. “DCOE”: Dispatch Center of Excellence

  8. “EBN”: Electronic Bridging Network

  9. “FTI”: Full Technician Installation

  10. “HSIA”: High Speed Internet Access

  11. “IDS”: FORCE Dispatch Center of Excellence

  12. “IP”: Internet Protocol

  13. “IW”: Inside Wiring

  14. “LFO”: Local Field Operations

  15. “LP”: Loop

  16. “LSBBT”: Lightspeed Broadband Tool

  17. “MTTR”: Mean Time To Restore or Mean Time To Repair

  18. “NPW”: Non-Payroll Worker

  19. “POTS”: Plain old Telephone Service

  20. “SCO”: Serving Central Office

  21. “SDC”: Supplier Dispatch Center

  22. “PVT”: Port Verification Tool



  1. DEFINITIONS: the following definitions are applicable to the Appendices and Orders submitted in conjunction therewith. [Greg, the numbering is still of, please review and revise accordingly.]




  1. “Asymmetric Digital Subscriber Line” (“ADSL”): means a high data rate communications line to the premise provided by a telephone company, also known as DSL.

  2. “ADSL2”: means a 6meg technology (6mb or greater x 512kpbs) Industrial ADSL.

  3. “Advanced Information Management System” (“AIM”): means an AT&T software application used to issue and track CPE to Supplier’s Premise Technician.

  4. “Acquisition of Statistical Knowledge Made Easy” (“ASKME”): means an historical analysis system used for creating, scheduling and distributing AT&T reports on AT&T’s network installation and maintenance data.

  5. “Agent Member Account Management” (“AMAM”): means an AT&T software application providing AT&T’s authorized agent or Supplier’s Premise Technician the ability to update AT&T’s Customer account information for their ADSL service.

  6. “Asynchronous Transfer Mode” (“ATM”): means a group of Virtual Circuits (defined below) to provide connectivity to AT&T’s Customer’s area premise.

  7. “AT&T Help Desk”: means Tier 1 agent who provides troubleshooting services for AT&T’s ADSL / DSL, IP-DSL, VOIP, and POTS Customers and Supplier’s Premise Technicians.

  8. “Category 5 cable” (“Cat 5”): means a twisted pair high signal integrity cable type. This type of cable is used in structured cabling for computer networks such as Ethernet and ATM, and is also used to carry many other signals such as telephony and video. Most Category 5 cables are unshielded, relying on the twisted pair design for noise rejection.

  9. “Centralized Security Operation]” (”CSO”): means guidelines established to ensure AT&T’s security is incorporated into every facet of AT&T computing and networking environments.

  10. “Customer”: means an AT&T RES/BUS service subscriber. Services include installation or repairs of AT&T ADSL/DSL, IP-DSL, VOIP or POTS.

  11. “Customer Premise Equipment” (“CPE”): means an AT&T Modem or Router to be installed or repaired by Supplier’s Premise Technician.

  12. “Detariffed”: means structural wiring and Telephone Jacks located at Customer premise.

  13. “Detariffed Installation”: means the installation of initial or additional basic structural wiring and Telephone Jacks located at Customer’s premise for the purpose of installing ADSL/DSL, IP-DSL, VOIP and POTS services.

  14. “Digital Subscriber Line” (“DSL”): means a family of technologies that provides digital data transmission over the wires of a local telephone network. DSL originally stood for digital subscriber loop. In telecommunications marketing, the term Digital Subscriber Line is widely understood to mean Asymmetric Digital Subscriber Line (ADSL), the most commonly installed technical variety of DSL. DSL service is delivered simultaneously with regular telephone on the same telephone line. This is possible because DSL uses a higher frequency. These frequency bands are subsequently separated by filtering.

  15. “DSL Appointment Database” (“DAD”): means AT&T software application used for scheduling Customer appointments for repair or installation services.

  16. “Enhanced Data Rates for Global Evolution” (“EDGE”): means AT&T’s scheduling software application that allows the Supplier to assign work to Supplier’s Premise Technicians.

  17. “Facility Issue”: means a cable pair assigned to an Installation Ticket.

  18. “FastAccess”: means AT&T’s trademark ADSL service provided to Customers within the states of Kentucky, Tennessee, Louisiana, Mississippi, North Carolina, South Carolina, Alabama, Florida and Georgia (“Southeast Region”).

  19. “FastAccess DSL Direct”: means AT&T’s ADSL service to RES/BUS Customers over a voiceless exchange line.

  20. “FORCE”: means AT&T software application used to manage work force levels for Supplier’s Premise Technicians performing installation and repair services.

  21. “Global Craft Access System” (“GCAS”): means an AT&T software application which allows Supplier’s Premise Technician to perform the following functions: open and close Tickets, time reporting and line testing.

  22. “Inside Network Interface” (“INI”): means equipment connecting AT&T’s Network to a Customer, located outside the RES/BUS Customer’s premise.

  23. “Installation Ticket”: means a type of Ticket authorizing Supplier’s Premise Technician to install AT&T’s ADSL/DSL, IP-DSL, VOIP and POTS services at a RES/BUS Customer.

  24. “Internet Protocol Digital Subscriber Line Access Multiplexer” (“IPDSLAM”): means equipment that provides the capability to transmit DSL over a telephone line.

  25. “Internet Service Provider” (“ISP”): means entities that provide internet service.

  26. “JEP or JEPPED Ticket”: means a type of Ticket which the Supplier’s Premise Technician cannot complete due to open issues and which is returned to AT&T for further review.

  27. “Lightspeed”: means AT&T’s residential television and internet service. Also known as Uverse.

  28. “LISTENER”: means an application within Q-Messenger that allows Supplier’s Premise Technicians to lookup Customer service information.

  29. “Local Loop”: means a Customer line with a physical link or circuit that connects from the demarcation point of the RES/BUS Customer’s premise to the edge of the carrier or telecommunications service provider's network.

  30. “Loop Facility Control System” (“LFACS”): means an AT&T software application used to assign and inventory Local Loop outside plant facilities information.

  31. “Loop Length”: means the distance from the DSLAM in which the DSL signal originates to AT&T’s Customer’s RES/BUS, where the signal is received. The physical copper cable length that runs from the central office to AT&T’s RES/BUS.

  32. “Learning Service Organization (“LSO”) for Suppliers”: means an AT&T provided source of on-line training courses which include job aids, and tutorials for supplier’s .

  33. “Maintenance or Repair Ticket”: means an authorization to send Supplier’s Premise Technician to repair AT&T’s ADSL/DSL, IP-DSL, VOIP and POTS services at a RES/BUS Customer.

  34. “Mechanized Trouble Analysis System” (“MTAS”): means a software application used to analyze and report on the performance of a repair by Supplier’s Premise Technician for Customer’s ADSL/DSL, IP-DSL, VOIP and POTS services.

  35. “Mobile Gateway Interface” (“MGI”): means AT&T software application providing the location of Supplier’s Premise Technician.

  36. “Modem”: CPE device that provides the signal for internet service.

  37. “Network”: means an AT&T’s wireless and/or wireline / lanline telephone and data system.

  38. “Network Interface Device (NID)”: equipment connecting Network to a BUS/RES Customer.

  39. “Network Management System” (“NMS”): means AT&T software application that provides data to LFACS and passes the data from the assignment section of a Ticket to support port Provisioning for DSL services.

  40. “Outside Network Interface” (“ONI”): means equipment connecting AT&T’s Network to AT&T’s RES/BUS Customer’s NID.

  41. “Premise Technician”: means an individual furnished by Supplier to install and repair AT&T ADSL/DSL, IP-DSL, VOIP and POTS services.

  42. “Provision or Provisioning”: means the process of preparing and equipping a Network to allow it to provide ADSL/DSL, IP-DSL, VOIP and POTS services to BUS/RES Customers.

  43. “Q-MESSENGER” (“LISTENER COMMAND”): means AT&T’s online text messaging service used for quick communications.

  44. “RES/BUS”: means residential or business Customers receiving AT&T’s ADSL/DSL, IP-DSL, VOIP and POTS services.

  45. “Revisit or Repeat Ticket”: means written or electronic authorization issued by AT&T to Supplier directing the Supplier to perform maintenance or repair services for previously completed RES/BUS customer installation or repair service that took place within a ten (10) day period.

  46. “RF2728”: means a DSL provisioning installation and repair form, which indicates to RES/BUS Customer that Supplier’s Premise Technician has confirmed Sync at the Customer’s NID.

  47. “RJ11”: means a registered jack (“RJ”) which is a standardized physical Network Interface consisting of both jack construction and wiring pattern to enable connecting telecommunications or data equipment to a service provided by a local exchange carrier or long distance carrier (Single and Double – one dial tone jack).

  48. “Router”: CPE wireless device used for networking DSL internet connectivity.

  49. “Self-Install”: a type of ADSL service installation where AT&T sends the Customer a Self-Intall Kit, consisting of a Modem / Router, Ethernet cables and a CD with installation instructions, so AT&T’s Customer can complete their own ADSL service installation.

  50. “Self-Install Assist Ticket”: means an authorization by AT&T’s Help Desk for Supplier’s Premise Technician to complete an ADSL service installation, when the Customer is unable to complete the ADSL service installation.

  51. “Self-Install Kit”: means a package sent to AT&T’s Customers, consisting of a Modem / Router, ethernet cables and a CD with installation instructions, so AT&T’s Customer can complete their own ADSL service installation.

  52. “Simplified Customer Account Navigation and Resolution” (“SCANR”): means an AT&T software application that analyzes AT&T’s Customer’s ADSL/DSL, IP-DSL or VOIP services.

  53. “Sync”: means having proper synchronization for data transfer for AT&T’s ADSL/DSL, IP-DSL or VOIP services.

  54. “Supplier Dispatch Center” (“SDC”): means a location where Supplier shall monitor and track all Tickets assigned to Supplier or Supplier’s Premise Technicians.

  55. “Sync@NID”: means a test to determine if proper synchronization occurs for data transfer at the NID.

  56. “Synchronization”: means a process that is relatively quick (in range of seconds) but is very complex, involving extensive tests that allow both sides of the connection to optimize the performance according to the characteristics of the line in use.

  57. “T1 Circuit”: means a connection to provide dedicated internet access to RES/BUS Customers.

  58. “T1 Modem”: CPE that works in conjunction with AT&T DSL software used to provide dedicated internet access to Customers.

  59. “Telephone Jack”: means a standardized physical NID consisting of both jack construction and wiring pattern to enable connecting telecommunications or data equipment to a service provided by a local exchange carrier.

  60. “Ticket”: means written or electronic authorization issued by AT&T to Supplier directing the Supplier to perform defined tasks in accordance with AT&T’s guidelines. The type of Tickets include, but are not limited to: Installation, Jep or Jepped, Maintenance or Repair, and Self Install Assist.

  61. “Tier 1 Support”: means support offered by AT&T’s Helpdesk where Supplier’s Premise Technicians can call for troubleshooting assistance.

  62. “Trouble Report”: means a document that describes the issues preventing the Supplier’s Premise Technician from completing an installation or repair in a JEP Ticket.

  63. “Upfront”: means AT&T software application where Supplier’s Premise Technician orders AT&T provided tools and supplies for AT&T ADSL/DSL, IP-DSL, VOIP or POTS installation services.

  64. “Uverse Green Area” (“IP-DSL”): means a an area where AT&T’s Premise Technicans will install or repair AT&T‘s Lightspeed services for RES/BUS Customers.




  1. “Uverse Red Area” (“IP-DSL”): means an area where the Supplier will work in a non AT&T’s Premise Technician location to service RES/BUS Customers for Lightspeed services.of IP-DSL.




  1. “Virtual Circuit” (“VC”): means a connection oriented communication service that is delivered by means of packet mode communication. After a connection or virtual circuit is established between two nodes or application processes, a bit stream or byte stream may be delivered between the nodes; a virtual circuit protocol allows higher level protocols to avoid dealing with the division of data into segments, packets, or frames.

  2. “Virtual Private Network” (“VPN”): means to provide a secure access to an organizations network through the use a public telecommunication infrastructure, such as the internet, to provide remote offices for individual users.

  3. “Web Telephone Number” (“WTN”) – means an AT&T software application that provides the user the capability to obtain a Customer’s primary account ID.

  4. “Where is my Tech”: means an AT&T software application used to identify the status of a Ticket.


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