 | The Transformation of Saatchi & Saatchi 1970-2006 (C) Navigating in a Shifting Landscape This case was prepared by Martin Deboo, Prof. Dominic Houlder and Prof. Michael G. Jacobides. The case study is prepared as a basis for class discussion rather than to illustrate either the effective or ineffective handling of an 294.55 Kb.  7 | read |
 | Centrelink annual report 1999 – 2000 Contact officer Centrelink was created to provide exceptional service to the community by linking Australian Government services and to achieve best practice in service delivery 0.83 Mb. 31 | read |
| Implementing Strategy: The Balanced Scorecard and Value Chain This case gives an opportunity to develop a value chain for a service firm and to see the differences in application in that context. The point is to show the students that the value chain concept has useful application in both contexts 202.88 Kb. 2 | read |
 | Doi: 10. 1016/S1751-3243(07)03003-9 Conceptual Foundations of the Balanced Scorecard Abstract: David Norton and I introduced the balanced scorecard in a 1992 Harvard Business Review 192.17 Kb. 18 | read |
| Balanced Scorecard The purpose of the scorecard is to present the results from previously conducted decisions and actions and connects key performance indicators from four aspects: innovation and learning, customer, internal business 44.25 Kb. 1 | read |
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