CEO Activities Worksheet
CEO ACTIVITIES WORKSHEET
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Responsibility
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Tasks
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Obtain a Briefing from the Incident Commander
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Ensure a clear understanding of the incident, including what events have taken place so far, and what actions have been taken (or are being taken) so far.
Obtain instructions from the Incident Commander (IC) on any immediate media and/or public notification requirements.
Determine the known or anticipated communications needs of the incident, and the extent and complexity of CEO activities.
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Establish Crisis Communications Center and staff as appropriate
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Ensure an Emergency Communications Center is established that will meet the communication needs of the incident. (See Section VIII of this plan for details.)
Obtain and coordinate assistance as necessary.
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Prepare and Distribute Incident Information as Soon as Possible
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Coordinate preparation of Incident Summary Worksheet.
Complete the Communication Strategy Worksheet and determine:
key audiences to target
communication channels to utilize
key messages to emphasize
general communication strategy and approach
Ensure preparation of appropriate informational documents. (Press Release, Incident Bulletin, Fact Sheet, etc.)
Ensure copies of all released information are provided to the Incident Commander, Dispatchers, Customer Services, and all affected departments and employees.
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General On-Going Duties
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Participate in Planning Meetings and Briefings, to maintain current knowledge of the status of the incident.
Respond to special requests for information as appropriate.
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GSWSA INCIDENT SUMMARY WORKSHEET
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Incident Type:
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Incident Commander:
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Incident Began: (date & time)
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Incident Discovered: (date & time)
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Incident Description:
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AREAS AFFECTED
(Check all
that apply)
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Personnel
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Management / Leadership
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Water
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Wastewater
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Business Activities
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Communication Systems
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IT / MIS Systems
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CPW Water
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Raw Water Supply
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Water Treatment
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Water Storage
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Water Distribution
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Wastewater Plants
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WW Pump Stations
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Collection System
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Wastewater Outfall
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INCIDENT IMPACT
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Property or Environmental Damage
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Illnesses
#: _________
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Injuries
#: _________
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Fatalities
#: _________
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Type of Illnesses:
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Type of Injuries:
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Describe Property / Environmental Damages:
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Unacceptable Water Quality
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Low Water Pressure
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Loss of Water
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Wastewater Spilled
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Regulatory Violations
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Public Anger or Mistrust
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System Damages
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Facility Damages
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# of Residential customers affected: ________________
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# of Commercial customer affected: ______________
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# of Water Plants affected: ______________
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# of WW Pump Stations affected: ______________
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RESPONSE ACTIONS TAKEN
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CURRENT STATUS
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PIO’s Signature:
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Date & Time:
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GSWSA INCIDENT SUMMARY WORKSHEET
SUPPLEMENTAL INFORMATION
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Incident:
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Incident Commander:
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PIO’s Signature:
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Date & Time:
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GSWSA COMMUNICATION STRATEGY WORKSHEET
Page 1 of 2
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Incident:
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Date & Time:
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IC:
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Designated Spokesperson:
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Crisis Communications Plan Reviewed
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Emergency Notification Matrix Reviewed
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KEY AUDIENCES
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Affected Departments and Employees
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Medical Facilities / Dialysis / Dentists
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Board Members
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Horry County Health Department
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Mayor / Administrator / Council
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Horry County EPD
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SCDHEC
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Horry County Administrator
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Horry County Sheriff’s Office
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Horry County PIO
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FBI Local Office
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Critical Customers
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Horry County Fire Department
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All Affected Customers
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GSWSA Wholesale Customers
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All Customers
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Horry County Fire Department
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News Media and General Public
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Horry County EMS
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Bull Creek Participants
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Hospitals
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Employee’s Families
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Other:
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COMMUNICATION CHANNELS
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Door-to-Door Personal Contact
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News / Press Conference
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Door Hangers
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GSWSA Website
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Flyers
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Newspaper
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Person-to-Person Telephone Calls
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Homeowner’s Associations
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Press Release
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Internal Employee Bulletin Boards
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Automated Attendant Greeting / Message
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Other:
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Radio Stations
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Television Stations
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COMMENTS / ADDITIONAL
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GSWSA COMMUNICATION STRATEGY WORKSHEET
Page 2 of 2
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KEY MESSAGES
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BASIC STRATEGY / APPROACH
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COMMENTS / ADDITIONAL
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Copies of all Worksheets given to IC and Emergency Management Director
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PIO’s Signature:
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Date & Time:
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GSWSA Internal Information
SITUATION ADVISORY
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Date:
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Time:
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Advisory No.:
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Situation:
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Location:
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SITUATION DESCRIPTION
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RESPONSE ACTIONS
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CURRENT
STATUS
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ADDITIONAL INFORMATION
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Advisory Prepared By:
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GSWSA CALL-TAKER’S WORKSHEET
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DATE:
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TIME:
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CALL-TAKER:
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INCOMING
CALL
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“Thank you for calling GSWSA.
This is __________, how may I help you?”
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LISTEN : take careful notes : restate to ensure understanding
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“May I have your name?”
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“And your address please?”
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“And your telephone number?”
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“Mr. / Ms __________, we are currently having a problem in that area.”
Provide the caller with the appropriate information, PROVIDED it has
been approved for release by the CEO.
STICK TO APPROVED INFORMATION ONLY!!!
IF APPROPRIATE - “Mr. / Ms _______, if we need to contact you, is
(number given above) the best way to reach you?” ____________
“When is the best time to call you back?”_________________________
“Thank you for calling.” (‘Someone will be in touch as soon as we have
more information’, etc., as appropriate…)
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FOLLOW-UP
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INFORMATION
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RETURN
CALL
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Call-back made by:
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Date: Time:
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Spoke with:
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Outcome:
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UPSET or ANGRY
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“
Mr. / Ms _________, I understand you’re upset, I’m sure I would feel the same way. Let’s work together, and see what I can do to help you.”
DO NOT say, “I know how you feel.” YOU DON’T!
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Press Releases
NEWS
For more information contact:
Fred Richardson (CEO) – 843-443-8221
Emergency number – 843-***-****
Plan Now for Household Water Safety
Important Steps Before Hurricane Approaches
GSWSA ** Conway, S.C. - - dateline here - - Local residents are urged to implement a household water safety plan as Hurricane _________________________ approaches the Carolina coast.
“Every household needs a detailed plan to ensure safety and that plan should begin with clean water,” said Fred Richardson, GSWSA CEO. “We urge customers to conserve water uses immediately after a storm. This helps reduce the impact on our water and wastewater systems and will give us time to get our entire system back in order.”
Here’s a quick look at planning tips you may find helpful:
Water Storage
Store regular tap water in half-gallon or one gallon containers, preferably made of heavy plastic with screw caps such as soft drink containers. Fill containers completely. DO NOT USE DISCARDED PLASTIC MILK CONTAINERS because they do not seal well. Mark containers with current date, discard within six months.
The average household should have one gallon of water per person per day for cooking and drinking. You should keep at least a three day supply.
To increase shelf life of water, store bottles in dark plastic trash bags to keep out light.
Containers stored for more than six months should be checked for leaks or any other undesirable conditions that may have developed.
Bottled water (water purchased in a store) does not keep as well as normal tap water. Tap water contains disinfectants to guard against microbe growth.
Store volume water needs (for flushing toilets, cleaning, etc.) in the bathtub and other large containers.
Shut Off Water to Your Home
Shut off the water valve at your home’s shut-off valve or at the water meter. The shut-off valve should be located near the main water line’s entrance to your home. Shutting off the water prevents potential contaminants from entering your plumbing system in the event water lines are broken.
When shutting off your home’s water supply, also remember to turn off your hot water heater. The water heater could be damaged without a steady water supply.
How to Purify Water
Monitor media reports immediately after a storm for boil water advisories affecting GSWSA customers.
Boiling: Boil vigorously for 3 to 5 minutes
Purification Tablets: Purchase from drug store, follow directions.
Hypochlorite (Standard Household) Bleach: Unscented liquid household bleach can be used. It contains Hypochlorite, usually 5.25%. Use 8 drops per gallon of water. Let stand for a minimum of 30 minutes before using. Do not use granular bleach.
Tincture of Iodine: Same as bleach.
Storm Recovery
Mark your home's water meter with a brightly colored stick or object to protect it from roadside debris cleanup.
DO NOT HIDE your water meter or other utility receptacles with hurricane debris. Keep the area well marked and clear.
Limit toilet flushing until wastewater system operations return to normal.
Conserve water uses.
Additional Resources
For more information, please go to the following web sites:
www.GSWSA.com
www.horrycounty.org
NEWS
For more information contact:
Fred Richardson (CEO) – 843-443-8221
Emergency number – 843-***-****
Boil Water Advisory Issued for GSWSA Customers
Safety, Conservation Urged in Aftermath of Hurricane
GSWSA ** Conway, S.C. - - dateline here - - Grand Strand Water and Sewer Authority customers should boil water for drinking purposes and conserve water uses for the next ___ hours in response to potential water contamination from Hurricane __________________________.
“The advisory is precautionary as we continue to test GSWSA’s drinking water for potential contaminants,” said Grand Strand Water and Sewer Authority CEO Fred Richardson. “We also ask our customers to please conserve household and commercial water to necessary uses only. Conservation over the next several days will help our water system pressures return to normal levels.”
Here are some guidelines for boiling water and other post-hurricane safety information.
How to Purify Water
Monitor media reports for boil water advisories affecting GSWSA customers.
Boiling: Boil vigorously for 3 to 5 minutes
Purification Tablets: Purchase from drug store, follow directions.
Hypochlorite (Standard Household) Bleach: Unscented liquid household bleach can be used. It contains Hypochlorite, usually 5.25%. Use 8 drops per gallon of water. Let stand for a minimum of 30 minutes before using. Do not use granular bleach.
Tincture of Iodine: Same as bleach.
Roadside Debris
Mark your home's water meter with a brightly colored stick or object to protect it from roadside debris cleanup.
DO NOT HIDE your water meter or other utility receptacles with hurricane debris. Keep the area well marked and clear.
Conservation
Conserve all water uses to allow water system pressures to return to normal.
Limit toilet flushing until wastewater system operations return to normal.
Do not hose off your driveway, home’s exterior or boats, vehicles. Please wait at least ___ hours for this phase of cleaning.
Limit clothes washing to essential items only.
Limit shower time.
For additional information:
* Please visit our web site: GSWSA.com
* Contact our Customer Hotline: ***-**** # # #
NEWS
For more information contact:
Fred Richardson (CEO) – 843-443-8221
Emergency number – 843-***-****
Boil Water Advisory Issued for GSWSA customers
Advisory is Precautionary as Officials Complete Water Testing
GSWSA ** Conway, S.C. - - dateline here - - Grand Strand Water and Sewer Authority customers should boil water for drinking purposes and conserve water uses for the next ____ hours in response to potential water contamination from (a water main line break or other incident here)
“The advisory is precautionary as we continue to test GSWSA’s drinking water for potential contaminants,” said Grand Strand Water and Sewer Authority’s CEO, Fred Richardson. “We also ask our customers to please conserve household and commercial water to necessary uses only for the remainder of today. Conservation will help our water system pressures return to normal levels.”
Describe incident here that led to Boil Water Advisory. Quote DHEC / GSWSA official as necessary. Describe corrective measures / action now underway. Provide target time / date for lift of boil water advisory.
Here are some guidelines for boiling water and conserving use.
How to Purify Water
Monitor media reports for future updates to this boil water notice.
Boiling: Boil vigorously for 3 to 5 minutes
Purification Tablets: Purchase from drug store, follow directions.
Hypochlorite (Standard Household) Bleach: Unscented liquid household bleach can be used. It contains Hypochlorite, usually 5.25%. Use 8 drops per gallon of water. Let stand for a minimum of 30 minutes before using. Do not use granular bleach.
Tincture of Iodine: Same as bleach.
Conservation
Conserve all water uses to allow water system pressures to return to normal.
Limit toilet flushing.
Do not wash cars, boats, etc.
Turn off irrigation system.
Limit clothes washing to essential items only.
Limit shower time.
For additional information:
* Please visit our web site: www.GSWSA.com
* Contact our Customer Hotline: ***-**** # # #
NEWS
For more information contact:
Fred Richardson (CEO) – 843-443-8221
Emergency number – 843-***-****
Boil Water Notice
Does Not Affect GSWSA customers
Grand Strand Water and Sewer Authority ** Conway, S.C. - - dateline here - - A boil water advisory issued earlier today by ______________________ does not affect Grand Strand Water and Sewer Authority customers.
GSWSA’s CEO, Fred Richardson, said GSWSA’s system continues normal operations and we do not anticipate any problems in meeting water demands. Richardson said GSWSA has adequate water storage, treatment capacity and water stored in its Aquifer Storage and Recovery wells to handle current demands.
Describe ??? incident here. Quote ????? as necessary.
For additional information:
* Please visit our web site: www.GSWSA.com
* Contact our Customer Hotline: ***-**** # # #
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Mutual Aid / Cooperative Agreements
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Agency or Organization
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Nature of Agreement
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Type of Agreement
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Contact Name(s)
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Contact Number(s)
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1
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SCAWWA Emergency Prep Committee
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Full Mutual Aid Multi-Agency Coop
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Written Mutual Aid Agreement
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Mark Cline, DHEC Committee Chair
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843-727-6867
www.scawwa.org
clinemf@charlestoncpw.com
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SC Emergency Management Agency
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Interstate EMAC
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SC Emergency Management
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803-737-8500
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Water & Wastewater Agency Response Network (SCWARN)
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Intrastate Mutual Aid
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Written Agreement
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Chair- Glen McManus
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Office:864-299-4040 x 311
Cell: 864-419-7458
glenn@wcrsa.com
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