Emergency Management Plan Revision of May 1, 2011



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CEO Activities Worksheet



CEO ACTIVITIES WORKSHEET

Responsibility

Tasks

Obtain a Briefing from the Incident Commander

Ensure a clear understanding of the incident, including what events have taken place so far, and what actions have been taken (or are being taken) so far.

Obtain instructions from the Incident Commander (IC) on any immediate media and/or public notification requirements.

Determine the known or anticipated communications needs of the incident, and the extent and complexity of CEO activities.


Establish Crisis Communications Center and staff as appropriate

Ensure an Emergency Communications Center is established that will meet the communication needs of the incident. (See Section VIII of this plan for details.)

Obtain and coordinate assistance as necessary.



Prepare and Distribute Incident Information as Soon as Possible

Coordinate preparation of Incident Summary Worksheet.

Complete the Communication Strategy Worksheet and determine:

key audiences to target

communication channels to utilize

key messages to emphasize

general communication strategy and approach

Ensure preparation of appropriate informational documents. (Press Release, Incident Bulletin, Fact Sheet, etc.)

Ensure copies of all released information are provided to the Incident Commander, Dispatchers, Customer Services, and all affected departments and employees.



General On-Going Duties

Participate in Planning Meetings and Briefings, to maintain current knowledge of the status of the incident.

Respond to special requests for information as appropriate.






GSWSA INCIDENT SUMMARY WORKSHEET

Incident Type:

Incident Commander:

Incident Began: (date & time)

Incident Discovered: (date & time)

Incident Description:










AREAS AFFECTED

(Check all

that apply)


Personnel

Management / Leadership

Water

Wastewater

Business Activities

Communication Systems

IT / MIS Systems

CPW Water

Raw Water Supply

Water Treatment

Water Storage

Water Distribution

Wastewater Plants

WW Pump Stations

Collection System

Wastewater Outfall

INCIDENT IMPACT

Property or Environmental Damage

Illnesses

#: _________



Injuries

#: _________



Fatalities

#: _________



Type of Illnesses:

Type of Injuries:

Describe Property / Environmental Damages:







Unacceptable Water Quality

Low Water Pressure

Loss of Water

Wastewater Spilled

Regulatory Violations

Public Anger or Mistrust

System Damages

Facility Damages

# of Residential customers affected: ________________

# of Commercial customer affected: ______________

# of Water Plants affected: ______________

# of WW Pump Stations affected: ______________

RESPONSE ACTIONS TAKEN













CURRENT STATUS













PIO’s Signature:

Date & Time:



GSWSA INCIDENT SUMMARY WORKSHEET

SUPPLEMENTAL INFORMATION



Incident:

Incident Commander:






































































PIO’s Signature:

Date & Time:



GSWSA COMMUNICATION STRATEGY WORKSHEET

Page 1 of 2



Incident:

Date & Time:

IC:

Designated Spokesperson:







Crisis Communications Plan Reviewed

Emergency Notification Matrix Reviewed

KEY AUDIENCES

Affected Departments and Employees

Medical Facilities / Dialysis / Dentists

Board Members

Horry County Health Department

Mayor / Administrator / Council

Horry County EPD

SCDHEC

Horry County Administrator

Horry County Sheriff’s Office

Horry County PIO

FBI Local Office

Critical Customers

Horry County Fire Department

All Affected Customers

GSWSA Wholesale Customers

All Customers

Horry County Fire Department

News Media and General Public

Horry County EMS

Bull Creek Participants

Hospitals

Employee’s Families




Other:

COMMUNICATION CHANNELS

Door-to-Door Personal Contact

News / Press Conference

Door Hangers

GSWSA Website

Flyers

Newspaper

Person-to-Person Telephone Calls

Homeowner’s Associations

Press Release

Internal Employee Bulletin Boards

Automated Attendant Greeting / Message

Other:

Radio Stations




Television Stations
















COMMENTS / ADDITIONAL














GSWSA COMMUNICATION STRATEGY WORKSHEET

Page 2 of 2



KEY MESSAGES


































BASIC STRATEGY / APPROACH































COMMENTS / ADDITIONAL































Copies of all Worksheets given to IC and Emergency Management Director

PIO’s Signature:

Date & Time:




GSWSA Internal Information

SITUATION ADVISORY



Date:

Time:

Advisory No.:

Situation:

Location:

SITUATION DESCRIPTION






















RESPONSE ACTIONS



















CURRENT

STATUS




















ADDITIONAL INFORMATION



















Advisory Prepared By:






GSWSA CALL-TAKER’S WORKSHEET

DATE:

TIME:

CALL-TAKER:

INCOMING

CALL


“Thank you for calling GSWSA.

This is __________, how may I help you?”



LISTEN : take careful notes : restate to ensure understanding










“May I have your name?”

“And your address please?”

“And your telephone number?”

“Mr. / Ms __________, we are currently having a problem in that area.”

Provide the caller with the appropriate information, PROVIDED it has

been approved for release by the CEO.

STICK TO APPROVED INFORMATION ONLY!!!
IF APPROPRIATE - “Mr. / Ms _______, if we need to contact you, is

(number given above) the best way to reach you?” ____________

“When is the best time to call you back?”_________________________
“Thank you for calling.” (‘Someone will be in touch as soon as we have

more information’, etc., as appropriate…)



FOLLOW-UP

-

INFORMATION















RETURN

CALL


Call-back made by:

Date: Time:

Spoke with:

Outcome:







UPSET or ANGRY

Mr. / Ms _________, I understand you’re upset, I’m sure I would feel the same way. Let’s work together, and see what I can do to help you.”

DO NOT say, “I know how you feel.” YOU DON’T!


    1. Press Releases

NEWS


For more information contact:

Fred Richardson (CEO) – 843-443-8221

Emergency number – 843-***-****
Plan Now for Household Water Safety
Important Steps Before Hurricane Approaches
GSWSA ** Conway, S.C. - - dateline here - - Local residents are urged to implement a household water safety plan as Hurricane _________________________ approaches the Carolina coast.
“Every household needs a detailed plan to ensure safety and that plan should begin with clean water,” said Fred Richardson, GSWSA CEO. “We urge customers to conserve water uses immediately after a storm. This helps reduce the impact on our water and wastewater systems and will give us time to get our entire system back in order.”

Here’s a quick look at planning tips you may find helpful:


Water Storage
Store regular tap water in half-gallon or one gallon containers, preferably made of heavy plastic with screw caps such as soft drink containers. Fill containers completely. DO NOT USE DISCARDED PLASTIC MILK CONTAINERS because they do not seal well. Mark containers with current date, discard within six months.

The average household should have one gallon of water per person per day for cooking and drinking. You should keep at least a three day supply.

To increase shelf life of water, store bottles in dark plastic trash bags to keep out light.

Containers stored for more than six months should be checked for leaks or any other undesirable conditions that may have developed.

Bottled water (water purchased in a store) does not keep as well as normal tap water. Tap water contains disinfectants to guard against microbe growth.

Store volume water needs (for flushing toilets, cleaning, etc.) in the bathtub and other large containers.


Shut Off Water to Your Home

Shut off the water valve at your home’s shut-off valve or at the water meter. The shut-off valve should be located near the main water line’s entrance to your home. Shutting off the water prevents potential contaminants from entering your plumbing system in the event water lines are broken.

When shutting off your home’s water supply, also remember to turn off your hot water heater. The water heater could be damaged without a steady water supply.
How to Purify Water
Monitor media reports immediately after a storm for boil water advisories affecting GSWSA customers.
Boiling: Boil vigorously for 3 to 5 minutes

Purification Tablets: Purchase from drug store, follow directions.

Hypochlorite (Standard Household) Bleach: Unscented liquid household bleach can be used. It contains Hypochlorite, usually 5.25%. Use 8 drops per gallon of water. Let stand for a minimum of 30 minutes before using. Do not use granular bleach.

Tincture of Iodine: Same as bleach.

Storm Recovery
Mark your home's water meter with a brightly colored stick or object to protect it from roadside debris cleanup.

DO NOT HIDE your water meter or other utility receptacles with hurricane debris. Keep the area well marked and clear.

Limit toilet flushing until wastewater system operations return to normal.

Conserve water uses.

Additional Resources

For more information, please go to the following web sites:



www.GSWSA.com

www.horrycounty.org
NEWS

For more information contact:

Fred Richardson (CEO) – 843-443-8221

Emergency number – 843-***-****

Boil Water Advisory Issued for GSWSA Customers
Safety, Conservation Urged in Aftermath of Hurricane
GSWSA ** Conway, S.C. - - dateline here - - Grand Strand Water and Sewer Authority customers should boil water for drinking purposes and conserve water uses for the next ___ hours in response to potential water contamination from Hurricane __________________________.
“The advisory is precautionary as we continue to test GSWSA’s drinking water for potential contaminants,” said Grand Strand Water and Sewer Authority CEO Fred Richardson. “We also ask our customers to please conserve household and commercial water to necessary uses only. Conservation over the next several days will help our water system pressures return to normal levels.”

Here are some guidelines for boiling water and other post-hurricane safety information.


How to Purify Water
Monitor media reports for boil water advisories affecting GSWSA customers.
Boiling: Boil vigorously for 3 to 5 minutes

Purification Tablets: Purchase from drug store, follow directions.

Hypochlorite (Standard Household) Bleach: Unscented liquid household bleach can be used. It contains Hypochlorite, usually 5.25%. Use 8 drops per gallon of water. Let stand for a minimum of 30 minutes before using. Do not use granular bleach.

Tincture of Iodine: Same as bleach.

Roadside Debris
Mark your home's water meter with a brightly colored stick or object to protect it from roadside debris cleanup.

DO NOT HIDE your water meter or other utility receptacles with hurricane debris. Keep the area well marked and clear.

Conservation
Conserve all water uses to allow water system pressures to return to normal.

Limit toilet flushing until wastewater system operations return to normal.

Do not hose off your driveway, home’s exterior or boats, vehicles. Please wait at least ___ hours for this phase of cleaning.

Limit clothes washing to essential items only.

Limit shower time.

For additional information:

* Please visit our web site: GSWSA.com
* Contact our Customer Hotline: ***-**** # # #

NEWS


For more information contact:

Fred Richardson (CEO) – 843-443-8221

Emergency number – 843-***-****

Boil Water Advisory Issued for GSWSA customers


Advisory is Precautionary as Officials Complete Water Testing
GSWSA ** Conway, S.C. - - dateline here - - Grand Strand Water and Sewer Authority customers should boil water for drinking purposes and conserve water uses for the next ____ hours in response to potential water contamination from (a water main line break or other incident here)
“The advisory is precautionary as we continue to test GSWSA’s drinking water for potential contaminants,” said Grand Strand Water and Sewer Authority’s CEO, Fred Richardson. “We also ask our customers to please conserve household and commercial water to necessary uses only for the remainder of today. Conservation will help our water system pressures return to normal levels.”
Describe incident here that led to Boil Water Advisory. Quote DHEC / GSWSA official as necessary. Describe corrective measures / action now underway. Provide target time / date for lift of boil water advisory.
Here are some guidelines for boiling water and conserving use.
How to Purify Water
Monitor media reports for future updates to this boil water notice.
Boiling: Boil vigorously for 3 to 5 minutes

Purification Tablets: Purchase from drug store, follow directions.

Hypochlorite (Standard Household) Bleach: Unscented liquid household bleach can be used. It contains Hypochlorite, usually 5.25%. Use 8 drops per gallon of water. Let stand for a minimum of 30 minutes before using. Do not use granular bleach.

Tincture of Iodine: Same as bleach.


Conservation

Conserve all water uses to allow water system pressures to return to normal.

Limit toilet flushing.

Do not wash cars, boats, etc.

Turn off irrigation system.

Limit clothes washing to essential items only.

Limit shower time.
For additional information:

* Please visit our web site: www.GSWSA.com

* Contact our Customer Hotline: ***-**** # # #
NEWS

For more information contact:

Fred Richardson (CEO) – 843-443-8221

Emergency number – 843-***-****


Boil Water Notice
Does Not Affect GSWSA customers

Grand Strand Water and Sewer Authority ** Conway, S.C. - - dateline here - - A boil water advisory issued earlier today by ______________________ does not affect Grand Strand Water and Sewer Authority customers.


GSWSA’s CEO, Fred Richardson, said GSWSA’s system continues normal operations and we do not anticipate any problems in meeting water demands. Richardson said GSWSA has adequate water storage, treatment capacity and water stored in its Aquifer Storage and Recovery wells to handle current demands.
Describe ??? incident here. Quote ????? as necessary.
For additional information:

* Please visit our web site: www.GSWSA.com

* Contact our Customer Hotline: ***-**** # # #


    1. Mutual Aid / Cooperative Agreements




#

Agency or Organization

Nature of Agreement

Type of Agreement

Contact Name(s)

Contact Number(s)

1

SCAWWA Emergency Prep Committee

Full Mutual Aid Multi-Agency Coop

Written Mutual Aid Agreement

Mark Cline, DHEC Committee Chair

843-727-6867

www.scawwa.org

clinemf@charlestoncpw.com



2

SC Emergency Management Agency

Interstate EMAC




SC Emergency Management

803-737-8500

3

Water & Wastewater Agency Response Network (SCWARN)

Intrastate Mutual Aid

Written Agreement

Chair- Glen McManus

Office:864-299-4040 x 311

Cell: 864-419-7458



glenn@wcrsa.com

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