Kent Vernon Rondeau



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Curriculum Vitae

Kent Vernon Rondeau
Associate Professor

University of Alberta

Faculty of Extension

Enterprise Square – 10230 Jasper Ave

Edmonton, Alberta, Canada T5J 4P6

Telephone: 780-248-5791 Email: kent.rondeau@ualberta.ca



EDUCATION
EdD Higher Education Policy 2018 (expected) University of Exeter

MEd Adult Education 2012 University of Alberta

PhD Community Health-Health Administration 1995 University of Toronto

MBA Business Administration 1986 Concordia University

MA Public Policy and Public Administration 1984 Concordia University

BSc (Hons) Biology and Biochemistry 1976 University of Regina

BLabTech Medical Laboratory Technology 1976 University of Regina
Certificate in Adult Education 1993 Dalhousie University

Certificate in Proficiency in French 1986 McGill University



Graduate Diploma in Institutional Administration 1982 Concordia University
EdD Dissertation: “Academic Capitalism in Graduate Schools of Business: An International Study”
PhD Dissertation: “Organizational Structure and Commitment in Hospital Volunteer Associations”

ACADEMIC POSITIONS
2017 – present Associate Professor (with tenure), Faculty of Extension, University of Alberta
2004 – 2017 Associate Professor (with tenure), Health Policy and Management, Department of Public Health Sciences / School of Public Health, University of Alberta
1997 – 2004 Assistant Professor, Health Policy and Management, Department of Public Health Sciences, University of Alberta
1998 – 2001 Program Director, MHSA program, Department of Public Health Sciences, University of Alberta
1989 – 1997 Assistant Professor, School of Health Services Administration, Dalhousie University

HONOURS AND AWARDS
2008 Best paper, (Runner-up): Organisational Behaviour in Healthcare, “Modes of recruitment, turnover and vacancy rates of registered nurses: exploring relationships” (with T. Wagar)
2005 Best paper: Health Care Management Division, Administrative Sciences Association of Canada, “Nurse and resident satisfaction in magnet long-term care organizations: do high involvement approaches matter?” (with T. Wagar)
2002 Best paper: Human Resources Management Division, Administrative Sciences Association of Canada, “Repeated downsizing, organizational restructuring and performance: evidence from a longitudinal study” (with T. Wagar)
2001 Best poster: International Society for Technology Assessment in Health Care, “A framework for assessing the effectiveness of health technology assessment units” (with D. Hailey)
2001 Literary commendation citation, Leadership in Health Services, “Reducing the workforce: examining its consequences in health care organizations” (with T. Wagar)
2000 Best paper, (Runner-up), Entrepreneurship and Family Business Division, Administrative Sciences Association of Canada, “Improving productivity and workplace performance in small business: do human resources really make a difference?” (with T. Wagar & M. Ross)
2000 Reviewer award, Midwest Academy of Management
1998 Best paper: Human Resources Management Division, Administrative Sciences Association of Canada, “Predicting the survival of total quality management programs. Results from Atlantic Canadian organizations.” (with T. Wagar)
1997 Best paper (Runner-up), Medical Laboratory Observer, “Great service guaranteed”
1993 Best paper, Medical Laboratory Observer, “Service recovery: getting a second chance to make a first impression”
1991 Best paper (Runner-up), Medical Laboratory Observer, “Ten morale boosters for off-shift staff”
1986 Herbert F. Quinn Medal: Awarded to the student with the highest academic standing in the MA program (Public Policy and Public Administration), Concordia University

PUBLICATIONS
Peer-Reviewed Journal Articles:


  1. Finch, D., Falkenberg, L., McLaren, P.G., Rondeau, K., & O’Reilly, N. Rigour, relevance and bridges: How professions disrupt Kieser and Leiner’s ‘Unbridgeable’ thesis. Submitted to Journal of Education and Work.




  1. Rondeau, K.V. Designing governing boards in higher education: forging social inclusion through the ecological construction of diversity. Journal of Higher Education Policy and Management. (revise and resubmit)




  1. Harbi, S., & Rondeau, K.V. The contribution of emergency room culture in adverse events reporting. Journal of Hospital Administration (revise and resubmit)




  1. Rondeau, K.V. (2017). The impact of world ranking systems on graduate schools of business: promoting the manipulation of image over the management of substance. World Journal of Education, 7(3), 62-73.




  1. Rondeau, K.V., & Wagar, T.H. (2016). Human resource management practices and nursing turnover. Journal of Nursing Education and Practice, 6(10), 101-109.




  1. Wagar, T.H., Carroll, W.R., & Rondeau, K. (2011). The relationship between human resources management and firm performance in small business: evidence from Canada and New Zealand. Journal of Global Business Advancement, 4(1), 32-49.




  1. Rondeau, K.V., Williams, E.S., & Wagar, T.H. (2009). Developing human capital: what is the impact on nursing turnover? Journal of Nursing Management, 17, 739-748.




  1. Rondeau, K.V., & Wagar, T.H. (2009). Facility turnover and vacancy rates of registered nurses: do they predict how nurses are recruited? Asia Pacific Journal of Health Management, 4(1), 47-56.




  1. Rondeau, K.V., & Bell, N.R. (2009). The chronic care model: which physician practice organizations adapt best? Healthcare Management Forum, Winter, 31-39.




  1. Rondeau, K.V., Williams, E.S., & Wagar, T.H. (2008). Turnover and vacancy rates for registered nurses: Do local labor market factors matter? Health Care Management Review, 33(1), 69-78.




  1. Williams, E.S., Rondeau, K.V., Xiao, Q., & Francescutti, L.H. (2007). Heavy physician workloads: impact on physician attitudes and outcomes. Health Services Management Research, 20, 261-269.




  1. Williams, E.S., Rondeau, K.V., & Francescutti, L.H. (2007). Impact of culture on commitment, satisfaction, and extra-role behaviors among Canadian ER physicians. Leadership in Health Services, 20(3), 147-158.




  1. Rondeau, K.V. (2007). The adoption of high involvement work practices in Canadian nursing homes. Leadership in Health Services, 20(1), 16-26.




  1. Rondeau, K.V., Francescutti, L.H., & Cummings, G.E. (2006). Health promoting attitudes and behaviors of emergency physicians: Exploring gender differences. Journal of Health Organization and Management , 20(4), 269-284.




  1. Wagar, T.H. & Rondeau, K.V. (2006). Retaining employees in small and medium-sized firms: examining the link with human resource management. Journal of Applied Management and Entrepreneurship, 11(2), 3-16.




  1. Rondeau, K.V., & Wagar, T.H. (2006). Nurse and resident satisfaction in magnet long-term care organizations: do high involvement approaches matter? Journal of Nursing Management, 14, 244-250.




  1. Rondeau, K.V. & Francescutti, L.H. (2005). Emergency department overcrowding: the impact of resource scarcity on physician job satisfaction. Journal of Healthcare Management, 50(5), 327-340.




  1. Rondeau, K.V., & Birdi, N. (2005). The role and function of quality assurance officers in Ontario hospitals. Quality Assurance Journal, 9, 179-185.




  1. Rondeau, K.V., & Wagar, T.H. (2004). Implementing CQI while reducing the workforce: what is the impact on hospital performance? Healthcare Management Forum, 17(2), 22-29.




  1. Rondeau, K.V., & Wagar, T.H. (2003). Downsizing and organizational restructuring: what is the impact on hospital performance? International Journal of Public Administration, 26(14), 1649-1670.




  1. Rondeau, K.V. (2002). Health human resource planning requires an effective staff retention policy. Healthcare Papers, 3(2), 45-49.




  1. Wagar, T.H., & Rondeau, K.V. (2002). Labour-management forums and workplace performance: Evidence from union officials in health care organizations. Journal of Management in Medicine, 16(6), 408-421.




  1. Rondeau, K.V., & Wagar, T.H. (2002). Managing the workforce reduction: CEO perceptions of organizational dysfunction. Journal of Healthcare Management, 47(3), 161-175.




  1. Rondeau, K.V., & Wagar, T.H. (2002). Organizational learning and continuous quality improvement: Examining the impact on nursing home performance. Healthcare Management Forum, 15(2), 17-23.




  1. Rondeau, K.V., & Wagar, T.H. (2002). Reducing the hospital workforce: What is the role of human resource management practices? Hospital Topics, 80(1), 12-18.




  1. Rondeau, K.V., & Wagar, T.H. (2001). Managing the consequences of hospital cutbacks: The role of workforce reduction practices. Journal of Health and Human Services Administration, 23(4), 443-469.




  1. Rondeau, K.V., & Wagar, T.H. (2001). Impact of human resource management practices on nursing home performance. Health Services Management Research, 14, 192-202.




  1. Rondeau, K.V., & Wagar, T.H. (2000). Reducing the workforce: Examining its consequences in health care organizations. International Journal for Quality Assurance in Health Care (incorporating Leadership in Health Services), 13(4/5), i-viii.




  1. Rondeau, K.V. (2000). Responses of Canada’s health care management education programs to health care reform initiatives. Journal of Health Administration Education, 18(2), 205-206.




  1. Rondeau, K.V. (2000). Managing laboratory services on the five bases of quality. Clinical Leadership and Management Review, 14(2), 64-68.




  1. Rondeau, K.V. & Wagar, T.H. (1999). Hospital choices in times of cutback: the role of organizational culture. International Journal of Health Care Quality Assurance (incorporating Leadership in Health Services, 12(3), xiv-xxii.




  1. Wagar, T.H., & Rondeau, K.V. (1998). Total quality commitment and performance in Canadian healthcare organizations. International Journal of Health Care Quality Assurance (incorporating Leadership in Health Services), 11(7), i-vii.




  1. Rondeau, K.V., & Wagar, T.H. (1998). Hospital chief executive officer perceptions of organizational culture and performance. Hospital Topics, 76(2), 14-21.




  1. Rondeau, K.V. (1998). Interview: Treating victims and survivors with respect necessary when downsizing. Healthcare Management Forum, 11(4), 6-11.




  1. Rondeau, K.V. (1998). Managing the clinic wait: An important quality of care challenge, Journal of Nursing Care Quality, 13(2), 11-20.




  1. Rondeau, K.V. (1998). Case Analysis: Contracting casual nursing service—the issues are more than ‘how to deliver nursing care’ Journal of Nursing Administration, 28(1), 11-13.




  1. Wagar, T.H., & Rondeau, K.V. (1996). Human resource management practices in Atlantic Canadian hospitals. Leadership in Health Services, 5(6), 26-29.




  1. Rondeau, K.V. (1992). Constructive performance appraisal feedback for healthcare employees. Hospital Topics, 70(2), 27-33.



  1. Rondeau, K.V. (1992). Sexual harassment: guidelines for laboratory management. Medical Laboratory Management Review, 6(3), 216-220.




  1. Canitz, B., Smith, T., Boutilier, K., Glynn, K., Hodgson, K., McDonough, P., Rondeau, K., & Thompson, L. (1987). Achieving health for all: a perspective from the field. Canadian Journal of Public Health, 78, 416-418.



Peer-Reviewed Book Chapters:


  1. Rondeau, K.V. (2014). Global migration of nurses from sub-Saharan Africa: human capital development and neocolonial perspectives. Forging an ethical framework. In N.C. Lupton & M. Pirson (Eds.). Humanistic Perspectives on International Business and Management, Basingstoke, UK: Palgrave-Macmillan. Chapter 3, pp. 39-54.




  1. Rondeau, K.V., & Wagar, T.H. (2010). High-involvement work practices and social capital formation: examining the role of strategic orientation in nursing homes. In M.D. Fotler, G.T. Khatri, & G.T. Savage (Eds.). Strategic Human Resource Management in Health Care. Advances in Health Care Management, Bingley, UK: Emerald Publishing, Vol. 9, pp. 25-46.




  1. Rondeau, K.V. & Wagar, T.H. (2009). HRM practice systems in employer-of-choice health care organizations. In J. Braithwaite, P. Hyde, and C. Pope (Eds.). Culture and Climate in Health Care Organizations, Basingstoke, UK: Palgrave-Macmillan, pp. 109-125.




  1. Rondeau, K.V. (2007). Just-in-Time Management. In S.R. Clegg, J.R. Bailey (Eds.). International Encyclopedia of Organization Studies, Thousand Oaks, CA: Sage Publications, pp. 742-745.




  1. Rondeau, K.V., & Deber, R.B. (1992). Models for integrating and coordinating community-based human service delivery: an analysis of organizational and economic factors. In R.B. Deber & G.G. Thompson, (Eds.). Restructuring Canada’s health services system. How do we get there from here? Toronto: University of Toronto Press, pp. 387-392.



Peer-Evaluated Teaching and Learning:


  1. Rondeau, K.V. (2017). Restructuring decision making at Holy Family Hospital, in Darr, K. Cases in Health Services Management, 6th Edition, Baltimore, Health Professions Press, accepted for publication in 2017. (with teaching notes)




  1. Rondeau, K.V. (2005). Good Shepherd Memorial Hospital: the women’s health relocation proposal, Healthcare Quarterly, Online Case Study, 8 pages.




  1. Rondeau, K.V. (2005). Managing quality: an in-basket exercise. In M. Silberman, (Ed.). 2005 Training and Performance Sourcebook, Alexandria, VA: American Society for Training and Development, pp 45-56.




  1. Rondeau, K.V. (2003). Managing service recovery at Bayview Hospital: a role-playing exercise. In M. Silberman, (Ed.). 2004 Training and Performance Sourcebook, New York: McGraw -Hill, pp. 127-139.




  1. Rondeau, K.V. (1998). What questions are you asking during the employment interview? In M. Silberman, (Ed.). 1998 Training and Performance Sourcebook, New York: McGraw-Hill, pp. 221-227.




  1. Rondeau, K.V. (1998). Leslie Walker, R.N.: a career in motion. In S.D. Friedman, J. DeGroot, & P.M. Christensen, (Eds.). Integrating work and life: the Wharton Resources Guide, San Francisco: Jossey-Bass Pfeffer, pp. 397-410.




  1. Rondeau, K.V. (1995). Westmount Nursing Homes, Incorporated: implementing a continuous quality improvement initiative. In D.L. Infeld, & J.R. Kress, (Eds.). Cases in long-term care management: administrators under scrutiny, Arlington: AUPHA Press, pp. 85-95.




  1. Rondeau, K.V. (1995). Westmount Nursing Homes, Incorporated: Implementing a continuous quality improvement initiative. Teaching notes. In D.L. Infeld, & J.R. Kress, (Eds.). Cases in long-term care management: administrators under scrutiny, Arlington: AUPHA Press, pp. 66-75.




  1. Rondeau, K.V., & Rakich, J.S. (1995). Hartland Memorial Hospital: an in-basket exercise. In J.S. Rakich, B.B. Longest Jr., & K. Darr, (Eds.). Cases in health services management, Third edition, Baltimore: Health Professions Press, pp. 123-140.




  1. Rondeau, K.V., & Rakich, J.S. (1995). Hartland Memorial Hospital: an in-basket exercise. Teaching Notes. In J.S. Rakich, B.B Longest Jr., & K. Darr, (Eds.). Cases in health services management, Baltimore: Health Professions Press, pp. 47-53.



Non-Peer Reviewed Journal Articles:


  1. Church, J., Wilson, D.R., Triska, O., Rondeau, K., Wagner, S., McKim, B., LaFleur, R., Simmons, K., & Marko, J. (2004, February 13). The Citizen Participation Partnership Project. Ontario Health Promotion E-Bulletin, On-line publication




  1. Rondeau, K.V., & Francescutti, L.H. (2004, February 6). Health prevention and disease prevention attitudes of Canadian emergency physicians: Findings from a national study. Ontario Health Promotion E-Bulletin, On-line publication.




  1. Rondeau, K.V. (1998). Great service guaranteed. Medical Laboratory Observer, 32(2), 38-41.




  1. Rondeau, K.V. (1996). Creating the learning health care organization. Canadian Health Care Management, 96(5), 63-66.




  1. Rondeau, K.V. (1996). Book note on J.A. Schmele, "Quality management in nursing and health care." Albany, NY: Delmar, Canadian Health Care Management, 96(3), 38.




  1. Rondeau, K.V. (1995, March). What shapes health policy? (Editorial). Nova Scotia Nutrition Network, 1-3.




  1. Rondeau, K.V. (1995). Designing the patient-centered care organization. Canadian Health Care Management, 95(4), 50-52.




  1. Ogram, D., Lailey, J., Rondeau, K., Hon, J., Likely-Regan, P., Brooks, Z., & Parent, M. (1995). Quality systems for the clinical laboratory. Canadian Journal of Medical Technology, 57(2), Supplement.




  1. Rondeau, K.V. (1995). Book note on H.A. Andrews, L.M. Cook, J.M. Davidson, D.P. Schurman, E.W. Taylor, & R.H. Wensel. "Organization transformation in health care: A work in progress." San Francisco: Jossey-Bass. Canadian Health Care Management, 95(8), 96.




  1. Rondeau, K.V. (1994). Book note on P.C. Morrow. "The theory and measurement of work commitment." Greenwich,CT: JAI Press. Academy of Management Review, 19, 606.




  1. Rondeau, K.V. (1994). Does your laboratory need a moonlighting policy? Medical Laboratory Observer, 26(8), 22-24. (Cover)




  1. Rondeau, K.V. (1994). Does your laboratory need a moonlighting policy? Medical Laboratory Observer, 26(8), 22-24. (Cover)




  1. Rondeau, K.V. (1994). Reengineering health service organizations. Canadian Health Care Management, July, OD14:1-OD14:6.




  1. Rondeau, K.V. (1994). Service recovery: Getting a second chance to make a first impression. Medical Laboratory Observer, 26(1), 22-25. (Cover)




  1. Rondeau, K.V. (1993). Procrastination means lost productivity. Canadian Journal of Medical Technology, 55(2), 74-76.




  1. Rondeau, K.V. (1992). CQI and QA: What's the difference? Canadian Health Care Management, December, DP84:27-DP84:31.




  1. Rondeau, K.V. (1992). Creating an inspiring vision. Canadian Health Care Management, October, DP82:25-DP82:30.




  1. Rondeau, K.V. (1992). Ten morale boosters for off-shift staff. Medical Laboratory Observer, 24(8), 40-41.




  1. Rondeau, K.V. (1992).Effective communication means really listening. Canadian Journal of Medical Technology, 54(2), 78-80.




  1. Rondeau, K.V. (1992). Pay for performance: Compensating senior executives. Trustee, 45(1), 12-13.




  1. Rondeau, K.V. (1991). Managing quality: The role of the hospital board. Hospital Trustee, 15(5), 11-13.




  1. Rondeau, K.V. (1991). Dealing with laboratory crises before they happen. Medical Laboratory Observer, 23(5), 57-60.




  1. Rondeau, K.V. (1991). Performance appraisal of hospital auxiliary volunteers. The Volunteer Leader, 32(1), 9-11.




  1. Rondeau, K.V. (1990). Self-scheduling can increase job satisfaction and commitment. Medical Laboratory Observer, 22(11), 22-24. (Cover)



Technical Studies, Commissioned Reports and Engaged Scholarship:


  1. Rondeau, K.V. (April, 2015). What is ‘proper’ quality improvement in healthcare? A discussion paper. Edmonton, Alberta: United Nurses of Alberta, 22 pages.




  1. Rondeau, K.V. (2012). Critical resource requirements for the delivery of primary health care services in rural, remote and isolated First Nations’ communities. A discussion paper. Edmonton, Alberta: First Nations Inuit Health Branch, Health Canada, 38 pages.





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