Programming basic y2k success sdsm&t department of residence life proposed student success programming model adapted for sdsm&T by: Brian Craig Steinberg assistant director of residence life for programs march-dake hall director



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2. HOW DID YOU MOTIVATE YOUR STAFF IN BASIC AND WAS IT SUCCESSFUL?

3. HOW DID EACH RA IMPLEMENT EACH EXPERIENCE AND BASIC? WHAT WAS THE OUTCOME/ SUCCESS OF EACH RA?

4. HOW DID YOU EVALUATE YOUR STAFF’S IMPLEMENTATION OF BASIC AND WAS IT SUCCESSFUL?

5. WHAT WAS YOUR STAFF’S OVERALL IMPRESSION OF THE BASIC MODEL? ANY SUGGESTIONS FOR CHANGE? 
 

BASIC Terminology

We have included some different terminology in this model.  We believe it is critical that our community use the same terminology when talking about these steps and phases. Some words to be aware of are:

STACKING:

This is a term used for gathering a variety of information about residents.

MAPPING:

This is a technique used to find out what gifts and talents the residents in your hall possess.

TAPPING:

This is a term for what happens when an RA gets a residents to use his/her gift or talent to enhance the community. 
  
 

DESIRED EXPERIENCES AND ACCOMPLISHMENTS (DEA):

This is another way of saying "goals".  We choose DEA with the hope that it will encourage the residents to think in broader terms.

FILLING GAPS:

This is a term used to describe what happens when we provide the residents with information that was not necessarily provided by tapping residents’ assets.

The 6 I’s of Commun iiiiii ty 
 

Introduction simply begins by asking your RA’s to get to know the names of each of their residents.  Knowing the names of each of the residents on a floor is essential in starting dialogue and developing relationships on the floor and for this reason, knowing the names of residents is essential.

Interaction involves "Stacking."  This allows the RA to continue building relationships with residents as she/he seeks information regarding hometowns, majors, hobbies, favorite foods, etc.  In addition, through Involvement, the RA begins to look for similarities between residents on her/his floor.

Influence includes "Mapping Assets."  This asks the RA to find out what ways each resident might contribute to the life of the floor.  This step helps the RA discover what gifts, talents and resources they have living in their community. Influence also includes "Discovering Desired Experiences and Accomplishments."  These are ways to find out what experiences and accomplishments the residents on your floor are interested in achieving this year.

Investment initiates residents to "Tap" each others’ assets in order to fill the needs of the community.  The RA must create opportunities for assets to be "Tapped" by the ways of the previous "I’s."

Identity refers to the development of intrinsic values, symbols, and traditions that have developed in the community.  The rituals that develop give the community a form of identity or common purpose. 
 

Introduction

Purpose:

The purpose of this section is to prepare the RA for their first community meeting and to begin the community building process.  This also marks the beginning of dialogue, developing relationships on floors, and acknowledging RA’s community building efforts.

Goals:

1. To discuss the expectations and goals of the RA and community.

2. To insure that each RA can match the names and faces for each resident on her/his floor.

3. To process this section with your staff.

4. To evaluate your staff on this section.

Suggestions for Implementation:

•Make sure the RA discusses their goals for the community. 
•Make sure the RA explains programming, policies, and regulations. 
•Have the RA establish an Open-Door Policy. 
•Build a Bulletin Board where each resident writes her/his own name. 
•Share ice breakers that RA’s can use during their first floor meeting. 
•Ensure that name tags are on each resident’s door. 
•Take pictures of each resident as they move in and create a display. 
•Distribute a floor plan and have the RA’s write the names in, so they can memorize who is in each room. 
•Plan social activities that will force you, as an RA or HD/GHD, to become familiar with the residents. 
•Bring different residents to the dining hall for each meal and do an ice breaker before each.

Suggestions for Evaluation:

•Show and Tell with residents coming to staff meetings. 
•Have RA’s fill out a floor plan at one of your staff meetings. 
•Have each RA pull ten residents names from a hat and be able to identify where they live and something 
  unique about them. 
•Do a walk-through of each RA’s floor(s) with them during a one-on- one. Have them tell you who lives 
 in what room etc.

Suggested Procession Questions: 
•Do you interact differently with your residents now that you know their names? 
•Do the residents seem surprised that you know their names?

You and your staff can feel accomplished when:

1. Your RA's know the names and faces of each resident on his/her floor

2. You have processed this area with your staff.

3. You have evaluated your staff on this area. 
 

Interaction and Involvement

Purpose:

The purpose of "stacking" conversations is to continue building relationships with residents as the RA seeks information regarding hometown, majors, hobbies, favorite foods, etc.  In addition, the RA begins to look for similarities between residents on her/his floor in order to create social networks.

Goals:

1. Teach each RA a technique that will allow her/him to gather and remember vital information about each resident.

2. To have RA’s know more than just the name of each resident on their floor. How much more than the name of each resident should be agreed upon by the staff.

3. To process this section with your staff.

4. To evaluate you staff on this section.

Suggestions for Implemenation:

• Have each RA decide how many residents they will "stack" a day. 
•"Stack" at breakfast. 
•"Stack" at lunch. 
•"Stack" at dinner. 
•"Stack" on your way to class. 
•Have each RA set aside time each day to walk around and "stack" on their floor. 
•Use a one-on-one to walk through each RA’s floor. Talk briefly about each resident as you walk by 
  their door. 
•Ask your RA’s to include some notes about each of her/his residents in her/his weekly report. 
•Implement an activity that encourages residents to get to know one another and interact. 
•Involve residents in the planning of one event. 
Suggestions for Evaluation: 
•Have the RA’s put all the information they have on a floor plan/map. 
•Once the information is written on the map, have the RA draw lines from one resident to another based on commonalities. 
•Have each RA draw ten residents’ names from a hat and talk about what they know about each. 
•Have RA Identify how they have encourage residents' Involvement and Interaction. 
Suggested Processing Question: 
•Based on what you have learned about your residents, do they have anything in common? 
•Has the community on your floor changed since you have started gathering information? How? 
•What successes and difficulties have you had in gathering information? 
•Are there particular residents who seem to want to be highly involved? 
 

You and your staff can feel accomplished when:

1. Your staff has developed a stacking technique that will allow the RA's to gather and remember vital information about each resident.

2. Each RA knows more than just the name of each resident on their floor.

3. You have processed this area with your staff.

4. You have evaluated your staff on this area. 
  
  
 

Influence

Purpose:

To help the RA’s discover what gifts, talents and resources they have living in their community (Mapping assets).

Goals:

1. Find out in what way each resident might contribute to the life of the floor. In other words, what 
        special talents, expertise, knowledge and involvements do the residents of each floor have?

2. Process this section with your staff.

3. Evaluate your staff on this section.

Suggestions for Impementation:

•Give each resident an index card and write their talents and gifts on •Map the Assets of the RA staff so they get the hang of it.the index card.  The RA could hold a raffle with the index cards collected. 
•Fill a floor plan with ALL the assets of your residents 
•Post the assets of each resident on their door so that others can see and get to know one another.

Suggestions for Evaluation:

•Have Show and Tell at one of your staff meetings.  Each RA gets to brag about the assets of their residents. 
•Play Asset Bingo. Make a Bingo board of possible assets.  An RA can fill the space with the initials of the resident who has the asset. 
•Have each RA pull ten residents’ names. For each name they pull, have them reveal an asset. 
•Use a one-on-one to walk through each RA’s floor.  Talk briefly about each resident’s asset as you walk by their door. 
•Have your RA’s include an asset per resident on her/his weekly report. 
Suggested Processing Questions: 
•Are you surprised by any of the assets on your floor? 
•Were your residents surprised they you were asking them about theirtalents and gifts? 
•Are you interested or excited by any of the assets on your floor? Do you think any of the residents on your floor will also be interested? 
•In what way can you use the assets on your floor? 
•How can you use a resident’s asset to create an opportunity for other residents on your floor to benefit?

\ 
You and your staff can feel accomplished when:

1. Each RA knows at least one way in which each of their residents can contribute to the community.

2.  You have processed this area with your staff.

3. You have evaluated your staff on this area. 
 

Influence (continued)

Purpose:

The purpose of Discovering Desired Experiences and Accomplishments (DEA’s) is to find out what experiences and accomplishments the residents on your floor are interested in achieving this year.

Goals:

1. Have each RA find out at least one kind of experience or accomplishment that each of their residents is interested in having this year.

2. Process this section with your staff.

3. Evaluate your staff on this section. 
Suggestions for Implementation:

•Create a bulletin board where residents can informally share what they are interested in doing. 
•Hold a desired Experiences and Accomplishments session where the residents learn how to accomplish their desired experiences. 
•Draft an interest survey. Put one under each resident’s door. 
•Collect information while on duty or doing rounds. 
 

Suggestions for Evaluation:

•Have each RA bring a list of floor desired interests and accomplishments to a staff meeting. 
•Have RA’s make a collage that shows the DEA’s of her/his residents. Explain the collages at a staff meeting. 
•Use a staff meeting to make a comprehensive list of all of the desiredexperiences and accomplishments of the students in your building. 
•Use a one-on-one to walk through each RA’s floor. Talk briefly about each resident’s desired experiences and accomplishments as you walk by their door. 
•Ask your RA’s to include a desired experience or accomplishment per resident on her/his weekly report. 
Suggested Processing Questions: 
•Were your residents surprised that you were interested in their desiredexperiences and accomplishments for the upcoming year? 
•Do any of the residents want to experience or accomplish the same things? 
•Of the desired experiences and accomplishments shared by your residents, how many of them can you address? 
•Do any of the residents have assets that might assist another resident in accomplishing her/his goals? 
•Using a resident’s desired experience or accomplishment, is their a campus issue that you can address in a way that interests your floor?

You and your staff can feel accomplished when:

1. Each RA knows at least one asset for each of the residents on her/his floor.

2. You have processed this area with your staff.

3. You have evaluated your staff on this area. 
 

Investment (Tapping Assets)

The rationale for this section is grounded in the fact that each of the residents in our buildings has the potential to be a contributing member of the community.  If you and your staff have observed the development of your community, you should have a good idea of both your residents’ assets and their desired experiences and accomplishments.  The next phase challenges your RA’s to think of ways to use their residents’ assets to help other residents accomplish their desired experiences and accomplishments.  It is our hope that RA’s will get in the habit of looking to their residents to serve the needs of other residents. An example might look something like this:

Resident #1: This resident is a Nutrition major. She loves to go running and walking and knows how to use all the equipment in the Rec Center.

Resident #2: This resident shared that one of her desired experiences and accomplishments was to lose the "freshmen fifteen."

These two residents make a "match."  You might ask resident #1 if she would like to help you coordinate a hall dinner where she gives a brief explanation of how to eat a balanced meal in the dinning halls. You would definitely invite resident #2. 
  
  
 

Tapping Assets

Purpose:

The purpose of preparing to Tap Assets is to identify any possible matches between the assets of your residents and the desired experiences and accomplishments of your floor.

Goals:

1. Have each RA make the connection between the assets of their residents and the desired experiences and accomplishments of their floor.

2. Process this section with your staff.

3. Evaluate your staff on this section.

Suggestions for Implementation:

•Have each RA create a list of all the assets and desired experiences and accomplishments on their floor.  See how many matches each RA can make.  Give a prize to the RA who discovers the most matches. 
•Have RA’s share assets and desired experiences and accomplishments.  See if they can help one another make "matches". 
•Have each RA select their most unique asset and their most challenging desired experience or accomplishment. Once selected, have the rest of the staff help each RA brainstorm possible "matches". 
•Have each RA share their Top 10 "matches" Letterman style! 
Suggested Processing Questions: 
•How difficult was it to make "matches"? 
•What can we do with these "matches"? 
•Using a resident’s asset, is there a campus issue that you can address in a way that interests your floor? 
•How have you involved Hall Council leadership in this process? 
Suggestions for Evaluation: 
•Have each RA attach to her/his weekly report a list of possible matches. 
•Have each RA share one of her/his matches at a staff meeting. 
•Go on tour with each of your RA’s. Have them introduce you to the residents involved in their Top 10 matches. 
 

You and your staff completed this step when:

1. Each RA can offer a number of possibilities for sharing assets and desired experiences and accomplishments.

2. You have processed this area with your staff.

3. You have evaluated your staff on this area. 
  
  
 

Tapping Assets and Programming

Purpose:

The purpose of this step is to allow residents to share assets, through the collaboration and support of the RA.

Goal:

1. Give the RA’s an opportunity to actually experiment mixing an agreed upon number of assets and 
desired experiences and accomplishments.

2. Process this section with your staff.

3. Evaluate our staff on this section.

Suggestions for Implementation:

•Have each RA use a resident’s asset to create an opportunity for other residents on the floor to benefit. 
•Make a staff calendar listing when the RA’s want to take action on the matches they have selected. 
•Consult with each RA during her/his one-on-one to develop creative ways to take action on their matches. 
•Have each RA pick a match on her/his floor that might lend itself to addressing an important campus issue. 
Suggested Processing Questions: 
•How did the resident feel about you tapping her/his asset? 
•Who was your target audience? Do you think you reached the target audience? 
•How was this experience different that a program that you might have attended or planned in the past? 
•Were you able to tie in a campus issue? Did you do it in a creative manner? Do you think you reached your target audience? 
Suggestions for Evaluation: 
•Have each RA write a short summary of what their match was, how they took action on the match, the cost involved, whether it was a positive or negative experience and any other information they want to include. 
•Attend each RA’s planned activity! 
•Process the activity in each RA’s one-on-one.

You and your staff can feel accomplished when:

1. Each RA has gone beyond their floor to tap assets, in order to fill an agreed number of desired experiences or accomplishments.

2. You have processed this area with your staff.

3. You have evaluated your staff on this area. 
 

Tapping Assets and Programming (continued)

Purpose:

The purpose of this step is to allow residents to share assets with other floors, through collaboration and support of the RA’s. 
 

Goal:

1. Give the RA’s an opportunity to actually experiment mixing an agreed number of assets and desired experiences and accomplishments throughout the building.

2. Process this section with your staff.

3. Evaluate your staff on this section.

Suggestions for Implementation:

•Use the assets of residents from another floor/hall to help a resident reach her/his desired experience or accomplishment. 
•With a campus issue in mind, go beyond your floor to tap a resident’s asset that will allow you to address the issue. 
•Create a master list of all the assets and desired experiences and accomplishments of the residents in your hall. See how many matches you can make. Take action on the RA’s favorite match. 
•Consult with each RA during her/his one-on-one to develop creative way to take action on the matches beyond their floor. 
•Create a circle with your staff. Using a ball of yarn, create a web of assets and goals throughout the hall.

Suggested Processing Questions:

•How did the residents feel about you tapping her/his asset? 
•Who was your target audience? Do you think you reached the target audience? 
•Was it more difficult to go beyond your floor in planning this activity? 
•How was this experience different than planning an activity for just your floor? 
•Were you able to tie in a campus issue. Did you do it in a creative manner? Do you think you reached your target audience? 
•Did you use the assets of residents from another floor to help a resident reach her/his desired experience or accomplishment.

Suggestions for Evaluation:

•Have each RA write a short summary of what their match was, how they took action on the match, the cost involved, whether it was a positive or negative experience and any other information they want to include. 
•Attend each RA or community planned activity! 
•Process the activity in each RA’s one-on-one. 
•Set time during your staff meetings to present each of the activities planned.

You and your staff can feel accomplished when:

1. Each RA has taken action on the agreed upon number of matches they identified on their floor.

2. You have processed this area with your staff.

3. You have evaluated your staff on this area 
 

Investment (Filling Gaps and Programming)

The purpose of Filling Gaps is to discover what assets are not represented in your community.  Are there experiences and accomplishments that your residents want to have that no one in the community can provide?  Or, is there a topic or issue that is particularly timely, but no one in the community knows anything about?  During this section we will work to fill these gaps in information. An example might look 
like this:

Resident #1: Has been in a relationship for two years.  She/he has shared with you that she/he is sexually active.

Resident 2# Is overheard in the dining hall joking about having unprotected sex.

Resident 3# Has just entered a relationship someone she/he likes very much.

At least three resident on this floor are involved in relationships.  The RA may take this opportunity on the floor to facilitate a conversation about relationships.  The RA has named the activity... 
"He Said, She Said: The Down and Dirty Scoop on Relationships"

To promote this activity, the RA has decided to place personalized invitations under every resident’s door. Because the RA intends to bring up the topic of Safe Sex during the discussion, she/he walks over to the Health Center and gathers information about Sexually Transmitted Diseases. She/he is prepared to hand the information out during the discussion.

The above is a good example of an RA who identified a missing asset in her/his community and worked to fill the gap. The RA also did a wonderful job of tying in a current campus issue. 
 

Filling Gaps and Programming

Purpose:

The purpose of this step is to continue gathering information about the desired experiences and accomplishments of each RA’s residents, as well as important issues on campus that the floor could benefit from knowing more about.

Goal:

1. To have each RA identify an agreed upon number of gaps on her/his floor.

2. Process this section with your staff.

3. Evaluate your staff on this section.

Suggestions for Implementation:

•Have each RA look at the goals their residents shared during the Introduction. Suggest that they pick out the goals to which there are no corresponding assets. 
•During a staff meeting, brainstorm some topics that have not come up yet this year. Do any of those seem especially important or timely? Make a list. 
•Create a bulletin board asking residents what they still want to experience and accomplish this year. 
Suggested Processing Questions: 
•How many of the gaps were you aware of before the group discussed identifying gaps? 
•Do the gaps on your floor relate to any current campus issues? 
Suggestions for Evaluation: 
•Have each RA bring their individual list of floor gaps to a staff meeting. 
•Have each RA include the gaps they have identified on the weekly report. 
•Walk through each RA’s floor during a one-on-one. Have them point out all the rooms which still have gaps. 
•Have each RA fill out a floor plan illustrating where the gaps are in their community. 
•Have each RA develop a Top 10 list of floor gaps! Share them at a staff meeting.

You and your staff can feel accomplished when:

1. Each RA can identify the gaps on their floor.

2. You have processed this area with your staff.

3. You have evaluated your staff on this area. 
 

Filling Gaps and Programming (continued)

Purpose:

The purpose of this step is to assure that we have worked to help each resident fulfill their desired experiences and accomplishments, in addition to addressing current campus issues.

Goal:

1. Assure that each RA works to fill an agreed upon number of gaps on her/ his floor.

2. Process this step with your staff

3. Evaluate your staff on this step.

Suggestions for Implementation:

•Pick an agreed upon number of gaps and decide how you are going to fill them. 
•Divide the gaps up between RA’s. Each RA can focus on a different gap. 
•Work with each RA to determine the who, what, where, when and how of the gap(s) she/he intends to fill. 
•Brainstorm creative ways to fill the gaps in your community. 
•Make a calendar of when you are filling what gaps, who is coordinating the effort and who has the information you need to fill the gap.

Suggested Processing Questions:

•What are some of the resources you are using to fill the gaps on your floor. 
•What is the difference between Tapping Assets and Filling Gaps? Is one harder than the other? 
•Were your residents responsive to your desire to fill gaps? 
•Were you able to creatively tie in current campus issues, in a way that interested your residents?

Suggestions for Evaluation:

•After they have filled a gap, have the RA summarize the experience. 
•Have any residents involved fill out a short questionnaire telling whether they enjoyed the experience. 
•During a one-on-one, have each RA share with you how they have filled at least one gap on their floor. 
•Take time during a staff meeting to showcase each RA’s most recent attempt at filling gaps.

You and your staff can feel accomplished when:

1. You and your staff have identified an agreed upon number of gaps and work intentionally to fill them.

2. You have evaluated each of your RA’s on this area.

3. You have processed this area with your staff.

Bringing Closure to the Community

If the RA has successfully developed the 6 I’s, chances are she/he has a strong community on her/his floor. The purpose of this section is to assist the RA in winding down the semester with the same diligence that she/he began with during the first semester.

Purpose:

The purpose of this phase is to provide an opportunity for the RA to formally bring the year to an end, as well as to give residents an opportunity to say good-bye to one another.

Goal:

1. Have each RA plan at least one closing activity with her/his residents during the last month of school.

2. Process this section with your staff.

3. Evaluate your staff on this section.

Suggestions for Implementation:

•Use a staff meeting or Hall Council to brainstorm appropriate and fun closure activities.\ 
•Encourage RA’s to ask their residents if there is something specific they would like to do together before the end of the year. 
•Work with hall government to see if there is something you can collaboratively plan. 
•Find out if there are some exciting/celebratory events happening on campus. 
•Have a closure type activity with your staff.

Suggested Processing Questions:

•Were your residents responsive to the activity you planned? 
•Do you think the work you did throughout the year impacted the success of this event?

Suggestions for Evaluation:

•Have each RA share their activity on their weekly report. 
•Take out time during a staff meeting to share activities. 
•Attend each RA’s closing activity.

You and your staff have completed this phase when:

1. Each RA has done a closing activity on her/his floor.

2. You have processed this area with your staff.

3. You have evaluated your staff on this area.

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