Problem Solving Steps As A General Manager
GM
Understanding The Problem
Avoiding Biases and Errors
Applying Attribution Theory
Conducting Objective Investigation
Encouraging Collaboration and Communication
Encouraging Collaboration and Communication
Understanding the Problem
At Aqua Electronics Ltd, a prototype product has gone missing.
There's suspicion about one of our coworkers, Fahmida.
We need to figure out what happened and why.
It's crucial to ensure fairness and proper treatment for everyone involved.
Let's collaborate to solve this puzzle and rectify the situation.
This Photo by Unknown author is licensed under CC BY-NC-ND.
Avoiding Biases and Errors
At Aqua Electronics Ltd, fairness in decision-making is crucial.
Opinions and preconceived ideas should not influence our choices.
Decisions should be based on facts and evidence, not assumptions.
We shouldn't judge people based on our perceptions or one isolated incident.
Let's ensure our decisions are grounded in what we know for sure, not what we assume.
Applying Attribution Theory
Distinctiveness: How different is Fahmida's behavior now compared to usual?
Consensus: Would other people act the same way Fahmida did in this situation?
Consistency: Does Fahmida's behavior stay the same over time and in different situations?
By looking at these things, we can understand the situation better without making unfair judgments.
Conducting Objective Investigation
Conduct a thorough and fair investigation into the missing prototype product.
Ensure careful examination of all evidence without personal biases.
Involve representatives from various departments to ensure diverse perspectives.
Treat everyone involved in the investigation equally and impartially.
Aim to uncover the truth behind the incident without any bias or prejudice.
Encouraging Collaboration and Communication
Encourage teamwork to foster a positive work environment.
Support each other and collaborate towards common goals.
Promote open communication to share insights and information.
Solve problems more effectively by openly discussing issues.
Understand each other's perspectives to work together as a cohesive team.
Team Discussions and Collaboration
Facilitate team discussions to address concerns about the missing prototype.
Encourage open dialogue and collaboration among departments.
Work together to collectively identify potential solutions and insights.
Listen to everyone's ideas and perspectives.
Collaborate to find the best possible solution to the problem.
Conclusion
By addressing perceptions, fostering positive group dynamics, and promoting collaborative team behaviour, you can effectively resolve the issue at hand while upholding the company's values of equality and rehabilitation. This approach will contribute to a more inclusive and supportive work environment at Aqua Electronics Ltd.
Fair and Thorough Investigation: Ensure a fair and thorough investigation into the missing prototype, focusing on gathering concrete evidence rather than assumptions or stereotypes.
Emphasize Rehabilitation and Support: Reiterate the company's commitment to rehabilitation and providing opportunities for individuals to rebuild their lives. Offer support and resources to employees, including Fahmida, to succeed in their roles.
Continuous Improvement: Use this incident as an opportunity to evaluate and enhance organizational policies related to equal employment opportunities and rehabilitation programs.
