Interview Number: Data Entry Completed
SSCA – Field Work Interviews
Questionnaire – Mason
Date:
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Time:
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Province:
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District:
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Village:
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Location/Venue:
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Distance (km) from center of district
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Interviewer:
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Interviewee:
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Contact info:
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Organization:
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Title/rank:
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Directions:
Explain the project (see background sheet).
Highlight the target districts within the province.
Clarify whether each answer applies only to the target districts, or more generally.
Supervisor sign:
Section 1 – Background information
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Q.
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Questions
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Response
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Code
Skip
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1
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What is your position in the business?
[SELECT ONLY 1]
(if “Hired” skip to Q.5)
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Owner (with staff)
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Self Employed
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Hired
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Other (specify)
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2
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How many years have you been in this business?
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3
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If you are the owner or self employed, where did you get the capital to start the business?
[SELECT ALL APPLY]
(% if possible)
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Saved money
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3.1
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Loan from bank
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3.2
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Loan from family/friends
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3.3
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Loan from other source
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3.4
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Village development fund
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3.5
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Support from donor funded project
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3.6
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Other (specify)
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3.7
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4
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If you are the owner, how large is the business? (# staff)
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Male
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Female
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Permanent
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4.1
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Semi-permanent
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4.2
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Occasional
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4.3
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Total
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4.4
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5
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Why did you decide to become a mason?
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6
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Were you trained to do this type of work?
If NO skip to Q.10
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Yes
No
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7
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If “Yes”, who trained you?
[SELECT ALL APPLY]
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College/training institute
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7.1
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NGO
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7.2
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Faith-based organization
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7.3
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Community-based organization
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7.4
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Government
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7.5
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Apprentice/on-the-job
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7.6
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A donor-funded project training programme
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7.7
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Other (specify)
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7.8
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8
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Training in what?
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9
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How long were you trained for? (weeks)
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10
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If you are owner/self employed and have staff, are your staff trained?
If yes who trained them? In what subjects/areas?
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College/training institute
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10.1
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NGO
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10.2
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Faith based organization
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10.3
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Community based organization
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10.4
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Government
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10.5
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Apprentice/on-the-job
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10.6
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A donor-funded project training programme
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10.7
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Other (specify)
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10.8
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11
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Do you have other business activities?
(if NO skip to Q.12)
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Yes
No
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11.1
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If yes, what are they?
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11.2
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12
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What are your sources of income?
[SELECT ALL APPLY]
(% if possible)
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Construction of houses
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12.1
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Construction of other structures
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12.2
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Construction of only latrines
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12.3
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Farmer
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12.4
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Other family member
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12.5
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Other (specify)
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12.6
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13
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Is your business registered?
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Yes
No
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13.1
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Why/Why not?
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13.2
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14
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Who manages your finances?
(self, wife, manager, etc)
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15
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Do you have/have you ever done any of these types of plans? If yes, can you please give us the details?
[SELECT ALL APPLY]
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Business plan
Yes
No
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15.1.A
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Details:
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15.1.B
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Marketing plan
Yes
No
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15.2.A
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Details
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15.2.B
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Financial plan:
Yes
No
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15.3.A
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Details:
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15.3.B
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16
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Have you ever participated in any type of business training before?
(if NO skip to Q.17)
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Yes
No
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16.1
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If yes, can you please give us details? (book keeping, marketing, etc)
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16.2
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17
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In terms of latrines, which kind of service you can provide?
[SELECT ONLY 1]
(if “Build only superstructure” skip to Q.19)
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Build full toilet (underground and superstructure)
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17.1
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Build only underground
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17.2
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Build only superstructure
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17.3
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18
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Which kind of underground structure?
[SELECT ALL APPLY]
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Pit with bricks
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18.1
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Pit with concrete rings
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18.2
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Pit with bamboo
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18.3
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Other (specify)
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18.4
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19
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Which kind of superstructure?
[SELECT ALL APPLY]
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Bamboo
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19.1
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Bricks
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19.2
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Concrete blocks
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19.3
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Floor without tiles
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19.4
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Floor with tiles
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19.5
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Roofing (zinc sheet? Other?)
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19.6
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Concrete water tank
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19.7
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Other (specify)
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19.8
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Section 2 – Product information/materials
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Q.
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Questions
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Response
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Code
Skip
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20
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Who purchases the materials you use for building a latrine?
[SELECT ALL APPLY]
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Customers supplied all the products
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20.1
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Customers supplied some of the products
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20.2
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I supply all products
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20.3
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Other (specify)
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20.4
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21
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Which materials were usually provided by the customer?
[SELECT ALL APPLY]
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Sand
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21.1
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Gravel
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21.2
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Cement
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21.3
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Steel
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21.4
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PVC pipe
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21.5
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Cement ring
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21.6
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Cement slab
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21.7
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Concrete blocks
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21.8
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'Red earth' blocks
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21.9
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Zinc sheet for the roof
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21.91
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Grass for the roof
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21.92
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Doors (plastic sets, wooden sets, bamboo or other waste materials used...etc.)
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21.92
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Flooring of the toilet (earth, tiles, concrete...etc.)
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21.93
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22
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What types of latrines can you construct?
[SELECT ALL APPLY]
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Flush / Pour Flush:
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- to piped sewerage systems
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22.1
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- to septic tank
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22.2
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- to pit latrine
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22.3
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Pit latrine with slab
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22.4
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Pit latrine without slab/open pit
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22.5
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Dry Latrine
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22.6
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Composting toilet
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22.7
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Other (specify)
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22.8
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23
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What is the most common type of latrine you build?
(i.e
Size?
Dry/wet? Offset pit?
Type of superstructure?)
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24
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For the following materials please show the quantities used and current cost per item for a typical latrine
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Quantity
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Cost
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Sand (metric ton)
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24.1
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Gravel (metric ton)
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24.2
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Cement (sack, kg, or metric ton)
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24.3
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Steel (different lengths)
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24.4
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PVC pipe (different sizes)
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24.5
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Cement ring (different sizes)
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24.6
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Cement slab (different sizes)
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24.7
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Concrete blocks
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24.8
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'Red earth' blocks
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24.9
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Zinc sheet for the roof (different sizes)
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24.91
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Grass for the roof (different sizes)
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24.92
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Doors
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24.93
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Flooring of the toilet
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24.94
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Others
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24.95
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25
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Do you advise/suggest any type of latrine to your customer?
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26
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What are the main factors affecting households’ decisions in terms of the type of latrine they want to have?
[SELECT ALL APPLY]
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Cost of materials
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26.1
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Quality of materials
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26.2
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Materials that match the house
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26.3
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Materials that will last the longest
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26.4
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Physical accessibility of materials
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26.5
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Other (specify)
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26.6
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27
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What do you think is the main reason for households to build a latrine?
[SELECT ALL APPLY]
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Emulate others
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27.1
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Regulations
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27.2
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Healthcare
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27.3
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Convenience/comfort
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27.4
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Education program
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27.5
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Other family members influence
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27.6
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Sales promotions
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27.7
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Other (specify)
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27.8
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28
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What types of materials are not readily available?
[SELECT ALL APPLY]
For each, which is the furthest you have gone to buy materials for latrine construction?
For each, if there is a shortage how many days did you usually have to wait for?
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Furthest km
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Days wait
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Sand
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28.1
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Gravel
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28.2
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Cement
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28.3
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Steel
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28.4
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PVC pipe
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28.5
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Cement ring
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28.6
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Cement slab
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28.7
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Concrete blocks
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28.8
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'Red earth' blocks
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28.9
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Zinc sheet for the roof
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28.91
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Grass for the roof
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28.92
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Doors (plastic sets, wooden sets, bamboo or other waste materials used...etc.)
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28.93
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Flooring of the toilet (earth, tiles, concrete...etc.)
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28.94
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29
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Is there any seasonality to your work as mason?
[SELECT ONLY 1]
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No seasonality
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Dry season
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Wet season
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30
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Are you building more latrines this year than last year?
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Yes
No
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31
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Than 3 years ago?
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Yes
No
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Section 3 – Pricing information
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Q.
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Questions
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Response
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Code
Skip
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32
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Can you please specify how much do you charge, how many people and how much time is required to do the following
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Item
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Price for the customer
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# Workers
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# Days
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Worker salary (total)
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Pit digging
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32.1
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Pit lining (concrete rings)
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32.2
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Pit lining (bricks)
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32.3
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Pan and slab (specify which) and pipe installation
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32.4
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Superstructure (please specify which kind)
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32.5
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Total
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32.6
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33
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What is the trend of construction material prices for the past year?
[SELECT ONLY 1]
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No material price increased
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33.1
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Some material prices increased
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All material prices increased
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Which item?
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33.2
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By what %?
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33.3
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34
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How have your service fee changed in the past year?
[SELECT ONLY 1]
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Increased
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34.1
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Remained the same
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Decreased
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Which item?
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34.2
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By what %?
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34.3
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35
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What is the reaction of customers to the fee you charge for building a latrine?
[SELECT ALL APPLY]
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“Expensive”
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35.1
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“Unfair”
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35.2
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“Reasonable”
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35.3
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“Cheap”
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35.4
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Other…please specify
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35.5
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36
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Do the customers negotiate the cost of your service (building a latrine)?
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Yes
No
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37
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What do they negotiate about?
[SELECT ALL APPLY]
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Offer to supply certain materials
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37.1
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Offer manual labour
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37.2
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Request cheapest materials
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37.3
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Cheaper price
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37.4
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Completion time
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37.5
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Other (specify)
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37.6
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38
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What do you prefer in terms of payment?
[SELECT ALL APPLY]
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Cash up front
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38.1
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Cash over time (step by step). How many payments, over how long?
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38.2
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Goods (barter) up front
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38.3
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Goods (barter) over time
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38.4
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39
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What do your customers usually prefer?
[SELECT ALL APPLY]
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Cash up front
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39.1
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Cash over time (step by step). How many payments, over how long?
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39.2
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Goods (barter) up front
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39.3
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Goods (barter) over time
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39.4
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Section 4 – Customer base
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Q.
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Questions
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Response
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Code
Skip
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40
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Who are the main customers of your services?
[SELECT ALL APPLY]
(% if possible)
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Households
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40.1
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Government department/agencies
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40.2
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Donor funded projects
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40.3
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Local businesses
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40.4
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Local NGO
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40.5
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Other(specify)
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40.6
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41
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Do your customers have quality preferences?
(please specify)
[SELECT ALL APPLY]
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Brand
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41.1
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Durability/strength
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41.2
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Color
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41.3
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Size
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41.4
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Certain materials
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41.5
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Other (specify)
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41.6
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42
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How many latrine customers did you have in the last year?
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43
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Approximately how much of your work in the last year was building latrines?
(% of total mason work)
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44
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What size, type and quality of latrines do most customers want?
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45
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Where are most of your customers located?
(Same village/district?)
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45.1
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What is the name of the furthest village? How far (km)?
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45.2
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46
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How much are they usually willing to spend?
(only mason fee)
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47
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What is the furthest distance that you have travelled to construct a latrine?
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48
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When you go far away from your house, do you usually charge more because of the distance?
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Yes
No
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49
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If yes, how much?
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50
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When you construct a latrine - who do you usually construct the latrine for?
[SELECT ALL APPLY]
(% if possible)
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For people that are building a new house
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50.1
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For people that had no latrine at all
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50.2
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For people with collapsed latrine
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50.3
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For people with full latrine pits
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50.4
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Vulnerable groups and poor households (supported by government or NGOs)
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50.5
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Other (specify)
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50.6
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51
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How do you market your service?
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52
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How do people know about your services?
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Section 5 – Maintenance and Improvement
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Q.
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Questions
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Response
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Code
Skip
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53
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Can you please specify which kinds of intervention are you able to do and how many have you done in the last year?
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Able/Not able
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# in the last year
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Repair/Fixing
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53.1
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Emptying
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53.2
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Upgrading
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53.4
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None
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53.5
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Other (specify)
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53.6
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54
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What is the most common improvements made?
[SELECT ALL APPLY]
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New Pit
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54.1
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Line Pit
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54.2
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New (not cement) slab
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54.3
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Cement slab
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54.4
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Permanent superstructure
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54.5
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Other (specify)
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54.6
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55
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Do you know about different latrine options available?
[SELECT ALL APPLY]
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Flush to septic tank?
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55.1
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Pour flush?
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55.2
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Offset pit?
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55.3
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Dry latrine?
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55.4
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Other?
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55.5
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56
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If the mason knows different options:
Do you think your customers know about latrine options available? If yes, how they know?
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They do not know
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56.1
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Verbal descriptions
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56.2
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Pictures
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56.3
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Physical
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56.4
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Other (specify)
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56.5
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Section 6 – Business Network
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Q.
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Questions
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Response
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Code
Skip
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57
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Do you regularly go to certain concrete producers over others to purchase the materials you need?
If NO skip to Q.58
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Yes
No
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57.1
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If Yes, why?
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57.2
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58
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Do you regularly go to certain retailers over others to purchase the materials or tools you need?
If NO skip to Q.59
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Yes
No
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58.1
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If Yes, why?
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58.2
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59
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Do materials retailers give you credit?
If NO skip to Q.61
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Yes
No
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60
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If yes, please specify the credit conditions
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Interest rate
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60.1
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Duration (days, weeks, months?)
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60.2
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Other requirements (collateral, guarantee)
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60.3
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61
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Do shops give you incentives to purchase from them?
If NO skip to Q.62
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Yes
No
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61.1
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If yes, can you please specify details?
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61.2
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62
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Do you provide credit to customers?
(if NO skip to Q.64)
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Yes
No
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63
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Please specify the credit conditions
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Interest rate
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63.1
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Duration
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63.2
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Other requirements (collateral, guarantee)
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63.3
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64
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Do you have many competitors in constructing latrines?
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Yes
No
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64.1
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How many?
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64.2
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65
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Are they working in the same areas?
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Yes
No
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66
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Do you know the prices they charge?
(if NO skip to Q.67)
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Yes
No
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66.1
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If Yes, how different is from yours?
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66.2
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67
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Do you know their contact details? Please write them.
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68
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Do you have any agreement with your competitors (e.g. deciding together price etc)
(if YES skip to Q.69)
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Yes
No
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68.1
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If No, why not?
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68.2
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69
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If yes, what are the agreements?
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70
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Have you ever paid any commission to middleman in order to find new customers?
(if NO skip to Q.72)
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Yes
No
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71
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If yes, how much?
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71.1
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What are the conditions?
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71.2
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72
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Do you have sales agents?
(if NO skip to Q.74)
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Yes
No
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73
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If yes, how do you pay them? (Salary? Commission?).
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73.1
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How much?
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73.2
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Can you please specify details?
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73.3
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Section 7- SWOT
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Q.
|
Questions
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Response
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Code
Skip
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74
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Strength: What is your distinctive point/competitive advantage?
(or: why do you think customers would go to you rather than someone else?)
[SELECT ALL APPLY]
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Price (I'm cheaper than my competitors)
Please specify why:
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74.1
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Quality (I'm better than my competitors)
Please specify why:
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74.2
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Speed (I'm faster than my competitors)
Please specify why:
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74.3
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Other (specify)
Please specify why:
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74.4
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75
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Weakness: What are the main constraints to your business?
[SELECT ALL APPLY]
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Access to finance
Please specify why:
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75.1
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Cost of inputs
Please specify why:
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75.2
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Availability of labour
Please specify why:
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75.3
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Availability of material
Please specify why:
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75.4
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Bad roads
Please specify why:
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75.5
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Corruption
Please specify why:
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75.6
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Government fees/regulations
Please specify why:
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75.7
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Insufficient demand
Please specify why:
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75.8
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Customer not paying
Please specify why:
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75.9
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Staff
Please specify why:
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75.91
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Training of staff
Please specify why:
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75.92
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Other (specify)
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75.93
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76
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Opportunity: How can you stimulate demand?
(availability of target customers, government projects)
[SELECT ALL APPLY]
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Educating customer on sanitation
Please specify why:
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76.1
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Educating customer on latrine options
Please specify why:
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76.2
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Improve the quality of products/services
Please specify why:
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76.3
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Lower cost of product/services
Please specify why:
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76.4
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Advertisements
Please specify why:
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76.5
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Other (specify)
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76.6
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77
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Opportunity: what do you need to expand your business?
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78
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Threats: What can change in the future that will negatively affect your business?
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Section 8 – Skills ability and capacity
|
79
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How many days does it take for you to build a complete latrine? (what kind of latrine)
How many people?
How much faster can it be built if you have 1 more person?
|
|
|
80
|
How many latrines can you improve/upgrade in a month? (maximum)
|
|
|
81
|
If customer numbers increase, how will you cope with the extra demand?
|
|
|
82
|
In what ways does government help your business?
|
|
|
83
|
In what ways does government limit your business?
|
|
|
84
|
How could the government help your business grow?
|
|
|
85
|
What opportunity do you have to improve skills and knowledge?
|
|
|
|
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