Understanding the Task


Figure 5: Timeline analysis



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Figure 5: Timeline analysis
Modality
Visual, spatial, auditory, verbal, manual Startup process B Visual, spatial, auditory, verbal, manual Startup process A maintain system within parameters, respond to alarms, track trends etc)
Task Priority Answer SM queries Answer SM queries Answer Eng queries Auditory, verbal, vocal Auditory, verbal, vocal Radio Call Phone Call Radio Call Time The example given in figure 5 above is a retrospective timeline analysis of an incident in which a company lost containment of a highly toxic material. The operative was starting up two processes (A first, followed by Band at the same time answering queries made to him by his Shift Manager (SM) and a process engineer (Eng) made in person in the control room. Also at that time, an outside operator was radioing into the control room for instructions and to provide information on a problem he had identified outside. The operator failed to correctly interpret the alarms (auditory / verbal) occurring on process A leading to a plant upset. Understanding the different modalities makes it clear why the operator made this error since there was too much demand on the auditory / verbal
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modalities, but simply looking at the tasks mapped against the timeline gives a clear indication that the workload for this operator role was too high.
References
Kirwan, B. (1994). A Guide to Practical Human Reliability Assessment. CRC Press London. Stanton, NA, Salmon, PM, Walker, G. H, Baber, C. and Jenkins, DP)
Human Factors Methods A practical guide for engineering and design. Ashgate:
Padstow. Wilson, JR. and Corlett, EN. (eds) (1995). Evaluation of Human Work A practical
ergonomics methodology. Second edition. Taylor and Francis Group Padstow.

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