Set up systems to examine work outputs to ensure processes are functioning properly.
Information Monitoring should not be confused with Follow-Up, which focuses on specific individuals, assignments, or projects—not the establishment of systems to monitor ongoing activities or processes within an organization.
Responds quickly—Takes immediate action when confronted with a problem or when made aware of a situation.
Takes independent action—Implements new ideas or potential solutions without prompting; does not wait for others to take action or to request action.
Goes above and beyond—Takes action that goes beyond job requirements in order to achieve objectives.
Sample Job Activities
Perform tasks outside one’s area of responsibility to help the department or organization.
Volunteer for committees or task force assignments that are beyond the normal limits of the job.
Identify ways to make a job easier or more productive.
Take action on a project without being asked by one’s manager/supervisor/team leader.
Collect extra information that might be useful for reports or meetings.
Try a new way to do the job because it might be more productive.
Question the way administrative processes are done and suggest changes.
Question methods for ensuring quality and make suggestions to improve processes.
Volunteer to help peers when own workload is small.
Initiate new methods for keeping customers informed.
Volunteer to serve on employee level committees.
Suggest ways to solve problems, improve workflow, etc., without being asked.
Initiating Action can be separated from most other competencies by keeping in mind that it focuses on the propensity to act, not on the quality of the action. An individual can take independent action and go beyond expectations while demonstrating numerous other competencies (e.g., Decision Making, Customer Focus, or Innovation). The fact that he or she takes independent action and goes above and beyond is the Initiating Action competency. The content of the Initiating Action shown (e.g., the quality of the decision made, the value of the steps taken to meet customer needs, or the originality and usefulness of the ideas) relates to the other competencies.
Energy. This competency focuses on maintaining effectiveness while sustaining long work hours or performing mentally or physically taxing work.
Tenacity. This competency focuses on the frequency of attempts to meet an objective. A person who makes repeated attempts to overcome obstacles is demonstrating effective Tenacity.