3BN690704172tcasa ed7 Alcatel-Lucent OpenTouch Suite for smbs


OmniPCX Office compatibility



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OMC




OmniPCX Office compatibility





OMC

OmniPCX Office versions

R6.x

R7.x

R8.x

R9.0




OMC R6.x

Y

Not supported

Not supported

Not supported




OMC R7.x

Y

Y

Not supported

Not supported




OMC R8.x

Y

Y

Y

Not supported




OMC R9.0

Y

Y

Y

Y



Notes:




OMC Windows compatibility





OMC




Windows
2000 SP4

Windows
2003 SP1/2

Server & R2

Windows
XP-SP2/3

Windows
Vista

32/64 bits

SP1/2

Windows
Seven

32/64 bits

SP1

Windows
2008 SP2,
TSE, R2 SP1

OMC R6.x

Yes

Yes

Yes

No

No

No

OMC R7.x

Yes

Yes

Yes

Yes

Yes

No

OMC R8.x & R9.0

Not tested

Yes

Yes

Yes(*)

Yes(*)

Yes(*)

Note:


  • (*) restrictions applies including Certificate exportation and DAP management (IP-Dect) requires PC admin right on Wind Vista, Wind Seven, Wind 2008 server & R2. (See technical release-note).


LOLA Windows compatibility





OMC




Windows
2000

Windows
2003 Server

SP2

Windows
XP-SP3

Windows
Vista

32/64 bits

Windows
Seven

32/64 bits

Windows
2008

TSE & Server

LOLA R400

No

Yes

Yes

Yes

Yes

No

Notes:


  • Lola R400/8.1 from OXO RCE R8.2

  • Lola R400/9.1 from OXO RCE R9.0



OmniTouch Call Center Office

OmniPCX Office compatibility


OmniTouch Call Center Office

Agent assistant, Supervisor Console




OmniPCX Office

R3.1/R4.x

OmniPCX Office
R5.x

OmniPCX Office
R6.x/R7.x

OmniPCX Office
R8.x/R9.x

ACD R2 R3, R4 & R5

Y

Y

Y

N

ACD R6 & R7

Y

Y

Y

Y

ACD R8

Y

Y

Y

Y

ACD R9

Y

Y

Y

Y

Notes:


  • ACD R2 has been delivered with OmniPCX Office R3.x and R4.x

  • ACD R3 has been delivered with OmniPCX Office R5.x

  • ACD R4 has been delivered with OmniPCX Office R6.x and R7.0

  • ACD R5 has been delivered with OmniPCX Office R7.1

  • ACD R6 has been delivered with OmniPCX Office R8.0

  • ACD R7 has been delivered with OmniPCX Office R8.1

  • ACD R8 has been delivered with OmniPCX Office R8.2

  • ACD R9 has been delivered with OmniPCX Office R9.0




OmniTouch Call Center Office

Statistics monitoring




OmniPCX Office
R4.x

OmniPCX Office
R5.x

OmniPCX Office
R6.x/R7.x

OmniPCX Office
R8.x/R0.x

ACD R2

Y

Y

Not supported *

N

ACD R3, R4 & R5

Y

Y

Y

N

ACD R6 & R7

Y

Y

Y

Y

ACD R8

Y

Y

Y

Y

ACD R9

Y

Y

Y

Y

Notes:


  • Statistic monitoring from ACD R2 has to be upgraded to R4 when the system is upgraded to OmniPCX Office R6.x or R7.0

  • ACD R9.1 provides SCR (Smart Call Routing) feature.



Windows compatibility





OmniTouch Call Center Office

Agent assistant, Supervisor Console, Statistic monitoring




Windows
2000 SP4

Windows
Server 2003

Windows
XP-SP3

Windows
Vista

32b

Windows
Seven

32/64b

Windows
2008 & R2

32/64b

ACD R2

Yes

Yes

Yes

No

No

No

ACD R3

Yes

Yes

Yes

No

No

No

ACD R4

Yes

Yes

Yes

Yes

No

No

ACD R5

Yes

Yes

Yes

Yes

Yes

Yes

ACD R6

Yes

Yes

Yes

Yes

Yes

Yes

ACD R7 & R8 & R9

Not supported

Yes

Yes

Yes

Yes

Yes




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