Goals and Objectives to Obtain Vision

Goals and Objectives to Obtain Vision

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  Implement an enterprise Desktop Management solution for the instructional and administrative environments, providing the following functionalities:
  
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    Power Management
    
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    Patch Management
    
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    Application Management
    
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    Configuration Management
    
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    Asset Management
    
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    Remote Management
    
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  Extend the FAMIS eCatalog’s functionality to integrate with Desktop Management’s back-end database for asset tracking and reporting. This will provide visibility to new and existing assets and help prepare a budget for replacing antiquated systems or for purchasing additional software licenses.
  
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    Collaborate with critical NYCDOE stakeholders for the development of the requirements document.
    
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    Employ business analyst(s), asset acquisition officer(s), product specialist(s), and project manager(s) to perform evaluation, develop processes and procedures around PC lifecycle management, and coordinate with stakeholders throughout the organization.
    
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    Employ application developer(s) or utilize existing in-house developers to create a new business function(s) or feature(s) for managing assets, including software licenses, through the NYCDOE financial application.
    
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    Develop a right-sizing tool for the asset acquisition process.
    
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    Develop disposition workflows, with notifications on assets that are about to expire.
    
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    Develop WEB services API for asset inventory synchronization between NYCDOE and vendor systems. This will ensure our data correlates with the manufacturer’s product systems information, including warranty coverage.
    
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    The new application should also provide leasing options for short-term contractual projects or projects with budgetary constraints, since future OS builds will no longer be bound to bare-metal machines. This will provide the best option during the economic downturn.
    

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  Develop a recycling program for the disposal of antiquated systems. This step should be part of a scheduled process, and take place as soon as after the asset expires. The recycling program also includes the destruction of disk platters or methods to securely erase confidential data based on the data clearing standards implemented by the Department of Defense—DoD 5520.22-M⁵.
  

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  Package and publish computing solutions for the schools and the central administrative community.
  

Current State

We have islands of underutilized storage, and no place for any students to centrally archive their academic achievements, which potentially could become part of history. We also have an ever-growing need for storage in the central administrative environment. A huge percentage of technologies implemented in schools and areas in the central administrative offices have way passed the recommended refresh cycle of three years. DIIT is currently supporting computers that are no longer covered by the manufacturer’s warranty. Without implementing PC Lifecycle Management (PCLM), we will continue operating inefficiently and expensively due to the lack of asset visibility and manageability.

Most of the workstations in our schools are unmanaged. These workstations are vulnerable to malicious software and viruses due to the lack of Operating System patches, and the prevalence of improperly configured antivirus software. An unhealthy computer affects the overall user experience, which then leads to loss in productivity. Malicious software and viruses directly affect security and system performance. Improperly configured systems also affect the environment. The schools are the prime target for both the hosting explicit materials and the distribution of unsolicited emails.
Our end-user support structure is decentralized. Today, we have individualized groups of technicians (Borough Support Technicians, Field Services Unit and School Technicians), supporting the instructional and administrative communities. These groups are using a myriad of technologies that have evolved over the years, and which are unable to adapt to the large number of end-point devices. Some schools are not as fortunate as others are in having on-site support. We have various labs in schools where applications and operating system builds are unlikely to be the same, due to disparities in policy, and a lack of governance.

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