Accounting technicians scheme west africa
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| Summary In this chapter we have explored the meaning of business process re-engineering as the process of recreating a core business process with the goal of improving output quality or reducing cost through the introduction of information technology. Factors that influence the need for adoption of BPR in an organisation include poor performance of the old process, obsolescence of the old process, breakdown of existing machines and equipment, threat from competitors performance. The objectives of adopting BPR include customer focus, speed, compression of the process to make it shorter and quicker, flexibility, quality service delivery, innovation and creativity to give competitive advantage and productivity. BPR involves changes in structure and processes within the business organisation through automation areas that the organisation can adopt BPR include e-learning, E-marketing, E-payment, Automatic Teller Machine, manufacturing process, virtual meetings, payroll process, claims processes, etc. Implementing BPR can be a challenging task as 328 it needs to under defined phases for it to be successful. The stages include envision stage, diagnosis stage, redesign stage, reconstruction Stage, and evaluation stage. The benefits of implementing BPR is strategic to any organisation as it makes competitive in the marketplace with increase changes in customer demands and specifications, and threats from competitors. BPR integrates all the functional processes and compresses them so that service delivery can be improved and customers are retained. BPR implementation does not come with some limitations such as employees resistance of change as they consider BPR as threats to their jobs it may not be suitable for all work processes, it does not give immediate solution to the problem as its expected output is in the long term. It also require sustained investment overtime, etc. Review Questions MULTIPLE CHOICE QUESTIONS 1. Which of the following is not true of Business Process Reengineering (BPR)? A. Sometimes BPR is needed to lower costs. B. Sometimes BPR is needed to increase quality. C. Information technology can be the enabler for radical change. D. BPR tends to focus on incremental and gradual improvement. E. None of the above 2. ________ helps in improving performance by learning from the best practices & the processes by which they are achieved. A. Business Process Reengineering B. Strategic Change C. Benchmarking D. Strategic Leadership E. Strategic evaluation 3. _________ are the desired end results of the redesign process which the management and organization attempts to realize. A. Objectives B. Mission C. Goals D. Vision E. Tactics 4. BPR is also called any of the following EXCEPT A. Business process redesign B. Business transformation C. Business process change management D. Business process management E. None of the above 329 5. One of the following is NOT a factors that influence the need for adoption of BPR A. Best performance of the old process B. Obsolescence of the old process C. Breakdown of existing machines and equipment D. Threat from competitors performance E. Changing trends of customer expectations 6. One of these is NOT a stages in the implementation of BPR: A. Evaluation stage. B. Diagnosis stage C. Redesign stage D. Envision stage E. Process stage 7. Which of these is NOT true of the aim of BPR A. Seeking to devise new ways of organizing tasks B. Organizing people and resources C. Redesigning it systems D. Conducting environmental scan E. None of the above Download 3.37 Mb. Share with your friends:
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