Part 2: Terms and Information Related to Lifeline Services

Universal Service Fund and is administered by the Universal Service Administrative Company.

In addition to the Terms of Service discussed in Part 1 of this Agreement, the following terms

and conditions apply to Lifeline Services.

An eligible American Assistance subscriber may receive a Lifeline discount on wireless service,

but the Lifeline discount is available for only one telephone connection per Household.

Household is defined, for purposes of the Lifeline program, as any individual or group of

individuals who live together at the same address and share income and expenses (“Household”).

A Household is not permitted to receive Lifeline benefits from multiple providers. Violation of

the one-per-household limitation constitutes a violation of the Federal Communications

Commission’s rules and will result in the applicant’s de-enrollment from the program. Lifeline is

a federal benefit and willfully making false statements to obtain the benefit can result in fines,

imprisonment, de-enrollment or being barred from the program.

requirements. These requirements are determined by the particular state where you reside. These

state and federal eligibility requirements include program based eligibility or income based

eligibility. By completing the American Assistance application, in which your consent is

required and obtained to release required information, including financial information, if

necessary, to a designated representative as required for the administration of the Lifeline

Services. This consent survives any termination of this Agreement. American Assistance

reserves the right to review any of your continued eligibility for the Lifeline program, at any

time, and may require that you provide American Assistance with written documentation of

either your Household income or your participation in a qualifying state or federal program. If

you or any member of your Household participates in a Lifeline program with another provider,

you are responsible for notifying the other provider that you or the other member of your

Household has been approved for an American Assistance Lifeline program and de-enrolling in

Lifeline service with the other provider. Notice to terminate service from any other provider’s

Lifeline program must be given before activating new service in the American Assistance

Lifeline program.

areas in which AB&T has been designated as an Eligible Telecommunications Carrier (“ETC”).

Your principal residence address must be within an AB&T ETC service area. Visit

www.americanassistance.com to check whether you reside in an AB&T ETC service area. To be

eligible for American Assistance Service, you must meet the applicable eligibility standards

described below, which may be amended from time to time.
Eligibility. Eligibility for American Assistance service varies by state. You may qualify for

American Assistance if you participate in any of the government programs listed on your

American Assistance application or based on household income eligibility standards. If you seek

to qualify for American Assistance based upon participation in a qualifying federal or state

program, you may be required to provide proof of program participation such as program

identification card or other social service agency document that shows you currently participate

in one of the programs enumerated above. If you seek to qualify for American Assistance under

the household income eligibility standards, you are required to provide written documentation of

your household income. American Assistance shall be required to review, and retain; all such certifications and documentation to furnish proof of your eligibility as may be required by

applicable law. By completing the American Assistance application, you consent to the release

of your information (including financial information) to our designated agent as required for the

administration of your American Assistance service. This consent survives the termination of

this Agreement. American Assistance reserves the right to review your eligibility status at any

time and requires you to provide American Assistance with written documentation of either your

household income or your participation in a qualifying federal or state program. You may only

receive Lifeline Assistance for a single landline or wireless telephone account at your principal

residence, for the avoidance of doubt, only one Lifeline benefit per household is permitted. If

you or any member of your family unit receives Lifeline Assistance from any other telephone

company, you are responsible for notifying your current service provider that you have been

approved for Lifeline Assistance through American Assistance.

must meet the applicable eligibility standards described in this Agreement, which may be

amended by American Assistance from time to time. Program-based eligibility varies by state.

American Assistance subscribers are eligible to receive Lifeline discounts, under the program

based eligibility criteria, if they participate in one or more of the following programs:

1. 
   Supplemental Nutrition Assistance Program (SNAP) f/k/a Food Stamps
   
2. 
   Federal Public Housing Assistance (FPHA)
   
3. 
   Medicaid (not Medicare)
   
4. 
   Supplemental Security Income (SSI)
   
5. 
   Veterans and Survivors Pension Benefit
   

Acceptable documentation of program eligibility includes: (1) the current or prior year’s statement of benefits from a qualifying federal or Tribal program; (2) a notice letter of participation in a qualifying federal or Tribal program; (3) program participation documents (such as the consumer’s Supplemental Nutrition Assistance Program (SNAP) electronic benefit transfer card or Medicaid participation card (or copy thereof)); or (4) another official document evidencing the consumer’s participation in a qualifying federal or Tribal program.

Poverty Guidelines. For purposes of federal regulations, “gross income” means all income actually received by all members of the household from whatever source derived, unless specifically excluded by the Internal Revenue Code. An income worksheet containing the Federal Poverty Guidelines is available at enrollment. Acceptable documentation of income eligibility includes the prior year’s state, federal or Tribal tax return; current income statement from an employer or paycheck stub; a Social Security statement of benefits; a Veterans Administration statement of benefits; a retirement/pension statement of benefits; an Unemployment/Workmen’s Compensation statement of benefits; federal or Tribal notice letter of participation in General Assistance; or a divorce decree, child support award, or other official document containing income information for at least three months’ time.

You may not transfer to any third party any of your rights or benefits received under the

American Assistance service, including, but not limited to, any voice minutes received under the

American Assistance service.

without the prior written consent of American Assistance, and any attempted assignment or

delegation without such consent shall be void. American Assistance may assign all or part of

these terms or your debts under these terms without notice.

Subscribers can “use” the Services by: (1) completing an outbound call or the usage of data; (2) purchasing minutes or data from the Company to add to the subscriber’s service plan; (3) answering an incoming call from a party other than Company; (4) responding to direct contact from Company and confirming that the subscriber wants to continue receiving the service; or (5) sending a text message. If the subscriber does not respond to the notice, the subscriber will be de-enrolled. This usage policy applies only to customers who do not have a regular billing relationship with the Company.

Assistance Lifeline Services agree to and certify that all of the following conditions below apply

(but not limited to):

1. 
   Applicant has read and understands the disclosures listed in the Lifeline Service
   

2. 
   Applicant certifies that to the best of their knowledge, applicant’s Household is not
   

1. 
   Lifeline service is limited to one connection per Household;
   

3. 
   The applicant meets the income-based or program-based eligibility criteria for receiving
   

1. 
   If the Applicant is seeking to qualify for Lifeline as an eligible resident of Tribal lands, he or she lives on Tribal lands;
   
2. 
   Applicant will be required to provide the last four digits of the applicant’s Social Security Number or Tribal ID Number.
   
3. 
   Applicant has read and understands the disclosures listed in the Certification form
   

4. 
   Applicant authorizes American Assistance to access any records required to verify
   

eligibility for the Lifeline program;

5. 
   Applicant authorizes American Assistance to release any records required for the
   

including to the Universal Service Administrative Company, to be used in a Lifeline

database and to ensure the proper administration of the Lifeline Program. Failure to

consent will result in denial of the Lifeline Services;

6. 
   Applicant will notify American Assistance within 30 days if for any reason he or she no
   

applicant no longer meets the income-based or program-based eligibility criteria,

applicant begins receiving more than one Lifeline benefit, or another member of

applicant’s household is receiving a Lifeline benefit. Applicant understands that he or she

may be subject to penalties if he or she fails to follow this requirement;

7. 
   Applicant is not listed as a dependent on another person’s tax return (unless over the age
   

8. 
   Applicant’s address listed on the Certification form is the Applicant’s primary residence,
   

9. 
   If Applicant moves to a new address, Applicant will provide that new address to
   

10. 
    Applicant acknowledges that providing false or fraudulent information to receive Lifeline
    

11. 
    Applicant acknowledges that he or she may be required to re-certify continued eligibility
    

will result in de-enrollment and the termination of applicant’s Lifeline benefits;

12. 
    The information contained in the Applicant’s Certification form is true and correct to the
    

13. 
    If Applicant participates in another Lifeline program at the same time he or she is
    

service with the other provider; and

14. 
    Applicant affirms he or she is at least 18 years old, unless Applicant is an emancipated minor.
    

participating in the American Assistance Lifeline program will be required to re-certify, on an

annual basis, their qualification to continue to participate in the Lifeline program based on the

appropriate state and federal recertification or verification requirements.

the annual recertification or verification requirements and if the subscriber fails to re-qualify for

the Lifeline Services. If American Assistance is unable to recertify or verify the required Lifeline

qualifications, the subscriber will be deemed ineligible to further participate in American

Assistance Lifeline program plans. If the subscriber chooses to continue service after de-enrollment from the Lifeline program, the subscriber’s free or discounted minute plan will be

discontinued and the subscriber will have the option to choose from any of the then available

prepaid plans under the applicable terms and conditions for that plan.

American Assistance reserves the right to cancel or suspend, without notice, a subscriber’s

account for any fraud related reasons or upon the request of any state or federal authority.

American Assistance subscribers have the ability to de-enroll from the Lifeline program for any

reason. Subscribers who choose to de-enroll from the Lifeline program can make this request by

calling the Company’s customer service number and will not be required to submit any

documents. The Company will de-enroll the subscriber within 5 business days. Upon de-enrollment from the program, subscribers will no longer receive free minutes each month and

will be required to re-qualify for Lifeline service if they choose to enroll in another American

Assistance Lifeline program.
De-enrollment requests (include name, wireless number, and identity related information) can

also be sent to: by mail (American Assistance, PO Box 577, Toledo, OH 43604), phone (1-866-

966-2628) or electronic means (via our website at www.americanassistance.com).
Benefit Port Freeze. Lifeline Subscribers enrolled in Lifeline plans that includes 500 MB of data are subject to a 12-month benefit port freeze. All other Lifeline Subscribers (i.e. those enrolled in voice-only service plans or plans that offer less than 500 MB of data) are subject to a 60-day port freeze. If a Lifeline Subscriber de-enrolls from Lifeline service with the Company within 12-months or 60-days of initial enrollment, depending on the applicable benefit port freeze period, the Lifeline Subscriber may not enroll in Lifeline service with any other Lifeline provider until benefit port freeze period is over unless one of the following exceptions is met:

• 
  The Lifeline Subscriber moves his or her residential address;
  
• 
  The Company ceases operations or otherwise fails to provide service;
  
• 
  The Company has imposed late fees for non-payment related to the supported service(s) greater than or equal to the monthly end-user charge for service; or
  
• 
  The Company is found to be in violation of the Federal Communications Commission’s rules during the benefit year and the subscriber is impacted by such violation.
  

discretion of American Assistance.

your California Lifeline plan and in order to utilize messaging, data and other enhanced services

or features, you must add money to the cash balance of your American Assistance account.
Top-Up. You add money to the cash balance of your American Assistance account by using one

of our Top-Up methods. You can Top-Up your account by (1) registering your credit/debit card

or PayPal account (a “registered payment method”), or (2) buying an American Assistance Top-

Up card at any of thousands of retail locations, or (3) making a payment at any of our authorized

payment centers. Call 1-866-966-2628 for payment center locations in your area
You can Top-Up using a credit card, debit card or PayPal account. The minimum amount per

Top-Up is $10 and the maximum amount per Top- Up is $120. You may only add $150 to your

account in a single day and the maximum account balance at one time is $400. The value of any

Top- Up amount or card cannot be applied to any wireless service other than American

Assistance.
Auto Top-Up. You can register to automatically Top-Up your account. By registering for Auto

Top-Up, you agree to have the Auto Top-Up amount you have selected deducted from your

credit card, debit card or PayPal account and added to your American Assistance account

according to one of the following options: (1) once every month on the date you specify; (2)

once every 90 days; (3) once every 45 days; or (4) when your balance falls below $5. The

minimum Auto Top-Up amount is $10.

Assistance at 1-866-966-2628.

charges, we will first attempt to deduct your monthly payment from your cash balance. If you do

not have a sufficient cash balance to cover your monthly charge, we will charge your registered

payment method.

Top-Up to add to your cash balance for any service option and use that cash balance for other

services.
Account History
Your account history for the previous 60 days will be available by calling American Assistance

at 611 or 1-866-966-2628. If you switch service options, in which case your account history for

your new service option will be available online for a period of up to 60 days following the date

of your switch. You may request a printed statement detailing 60 days of account history by

sending a written request to American Assistance, PO Box 577, Toledo, OH 43604 Attention:

Account History and you will be assessed a $50.00 processing fee for this service. If you

deactivate your services or change your mobile phone number, you may obtain your account

history by contacting American Assistance at 1-866-966-2628. If you request an account history

beyond the last 60 days, you may be assessed a processing fee.
Messaging
You can send and receive text messages of up to 160 characters, including the address and

subject line, or picture messages with audio and up to 500 characters on your American

Assistance phone. Certain types of messages are device dependent. Standard message rates apply

when a message is sent or received, whether it is read or viewed. If you purchase a monthly

allotment of messages, unused monthly allotment of messages from one monthly billing cycle do

not carry over to the next monthly billing cycle.

100 Talk Minutes $3.99

200 Talk Minutes $6.99

500 Talk Minutes $12.99

100 Talk and Text $4.99

250 Talk and Text $9.99

500 Talk and Text $15.99

1000 Talk and Text $24.99

You may purchase a subscription for monthly packs of domestic text and talk (“Messaging

Packs”) on the following terms:

you receive, will be deducted from the available messages in your purchased Text Messaging

Pack. Unused messages expire at the end of your monthly Text Messaging Packs subscription

period and will not be applied to subsequently purchased Messaging Packs. If you use all the

messages in your Text Messaging Pack, each additional domestic text, IM, notification message

costs 10 cents. If you do not have sufficient funds in your account to pay your monthly

subscription charge, you will not receive your monthly allocation of messages associated with

your Text Messaging Pack and you will be charged 10¢ for each domestic text message. The

next month, you will be charged the monthly subscription charge for the Text Messaging Pack

that you selected previously.

remove your mobile phone number from the service.

service without further notice.

This charge is subject to change. You may check your balance at any time free of charge by

calling 611 or 1-866-966-2628 from your mobile phone.
Calls are billed in one-minute increments, with a minimum time per call of one minute. Call

times are rounded up to the nearest whole minute.

automatically terminate.

American Assistance at 1-866-966-2628 to switch your mobile phone number. (This charge is subject to change.). You can change your mobile phone number up to three times a year.

charge equal to the balance in your account, which is not refundable even if you reactivate your

account.

Please contact American Assistance at 1-866-966-2628 or visit our website at

about our services. Calls to American Assistance may be monitored and recorded for quality.