Annual report & statement of accounts

ANNUAL REPORT & STATEMENT OF ACCOUNTS
44 The mandate of this Division is to provide full support to other functional areas by arranging, coordinating and/or implementing educational, training and other developmental programmes, aimed at developing the full capacity of employees and promoting career growth. During the year under review staff at all levels, attached to various Divisions, benefited from several training programmes/workshops/conferences conducted both locally and overseas.
I
NTERNAL
T
RAINING

Internal Training Programmes which were organised by the Training and Development Division benefitted approximately three hundred and seventeen (317) staff members. These programmes were intended to equip staff with the necessary skills needed to function in their capacity. Programmes conducted included training in Supervisory Management which benefitted forty-six (46) staff from across the Authority and was facilitated by trainers from the Public Service Ministry, Customer Service, which benefitted thirty-three (33) persons and Communications Skills (Oral and Written Communication, which was attended by fifty-two (52) persons. Further, technical training in several areas was facilitated by Advisors from the Canadian Executive Services Organisation (CESO). Areas in which training was provided included Audit Techniques and Debt Management Techniques which benefitted twenty-six (26) auditors and twenty-nine (29) staff from the Debt Management Division respectively. Also, trainers from within the Authority along with CESO Advisors facilitated training for several batches of staff on various aspects of Internal Revenue and Customs operations while staff attached to the Intelligence and Risk Management Division were trained in Investigation and Intelligence Gathering Techniques as well as basic Interviewing and Evidence Gathering Several workshops/seminars were also completed during the year under review. These included a workshop on National Insurance Scheme (NIS) Legislation, which was facilitated by staff of the NIS, a workshop on Security and a seminar covering matters related to retirement. Workshops were also conducted for licenced and prospective Customs Brokers while several sessions were conducted to sensitize staff on the impending change in software from TRIPS to TRIPS II. Several Orientation programmes were conducted for the benefit of ninety-one (91) newly employed staff members. Staff of the Division were also instrumental in managing the Authority’s Work Study programme which benefitted seventy-five (75) Secondary School students, coordinating activities related to the visit to GRA by officials of the Tanzania Revenue Authority as well as activities related to GRA’s hosting of the Caribbean Organisation of Tax Administrators (COTA) Technical Conference and preparation for the
CIAT General Assembly and Technical Conference.

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