Annual Report 2002–03 Volume I
Part 3 I Glossaries and index
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- To obtain copies of other FaCS publications
- Annual Report 2002–03 I Volume 2
- Part 1 I Performance reporting
- Performance against priorities
- Implementation and service delivery policy
- Commonwealth, state and territory relationships
- Decision making and communication
- Knowledge investment and management
- Strengthening FaCS people’s capacities
Part 3 I Glossaries and indexList of acronyms and initialismsACT Australian Capital Territory AIFS Australian Institute of Family Studies ANAO Australian National Audit Office ATSIC Aboriginal and Torres Strait Islander Commission AWT Australians Working Together CSA Child Support Agency DEST Department of Education Science and Training DEWR Department of Employment and Workplace Relations DHA Department of Health and Ageing DIMIA Department of Immigration, Multicultural and Indigenous Affairs FaCS Department of Family and Community Services HILDA Household, Income and Labour Dynamics in Australia survey JPET Job Placement, Employment and Training Program LDS Longitudinal Data Set PSP Personal Support Programme SSAT Social Security Appeals Tribunal STO State and Territory Office How to find out moreFor inquiries about this report contact: Communication and Media Unit Box 7788 Canberra Mail Centre ACT 2610 Email: CMU@facs.gov.au Fax: (02) 6244 5540 FaCS web siteFor more information about FaCS visit the department’s web site on www.facs.gov.au or Email: facs.internet@facs.gov.au To obtain copies of other FaCS publicationsFor copies of this or other FaCS publications, telephone 1800 050 009 (a free call except from mobile and pay phones). Australian Government Department of Family and Community Services Telephone: 1300 653 227 Internet: www.facs.gov.au Annual Report 2002–03 I Volume 2© Commonwealth of Australia 2003 ISSN: 1442-5238 ISBN: (Volume one) 0642770980 ISBN: (Volume two) 0642770999 ISBN: (set) 0642770972 ISBN: CD-ROM: 1920851003 This work is copyright. Apart from any use as permitted under the Copyright Act 1968, no part may be reproduced by any process without prior written permission from the Commonwealth available from the Department of Communications, Information Technology and the Arts. Requests and inquiries concerning reproduction and rights should be addressed to the Commonwealth Copyright Administration, Intellectual Property Branch, Department of Communications, Information Technology and the Arts, GPO Box 2154, Canberra ACT 2601 or posted at http://www.dcita.gov.au/cca Department of Family and Community Services Box 7788 Canberra Mail Centre ACT 2610 Telephone 1300 653 227 (for the cost of a local call, mobile phones at mobile rates) Internet: www.facs.gov.au/annualreport ABN: 36 342 015 855 FaCS, Social Security Appeals Tribunal and Australian Institute of Family Studies ABN: 36 342 015 855 004 Child Support Agency AcknowledgmentsAnnual Report Team: Liz Clarke, Sophia Collison, Carmel Curran, Greg Moores and Wendy Tierney Editor: Jeff Fitzgibbon Proof reading: Janet Willis
A user’s guideThis year’s annual report of the Department of Family and Community Services (FaCS)-the fifth—has been divided into two volumes for ease of access and readability. It is a continuing challenge for the department to maintain a manageable publication size while ensuring mandatory requirements are met. This is a difficult task for a department that has appropriations of more than $60 billion to report. Volume one provides an overarching view of the department’s functions and summary of its achievements. Volume two provides more detail, covering performance reporting, management and accountability, appendixes and financial statements. Each volume has its own contents page, glossary and index. A CD-ROM of the full report is enclosed in Volume one. This report is available online on the FaCS web site at www.facs.gov.au/annualreport Our essential aim is for the report to meet the needs of our readers—Senators, Members and the public. Part 1 I Performance reportingPerformance reporting External performance reporting framework Outcome 1 Stronger Families Output Group 1.1 Family Assistance Output Group 1.2 Youth and Student Support Output Group 1.3 Child Support Output Group 1.4 Child Care Support Outcome 2 Stronger Communities Output Group 2.1 Housing Support Output Group 2.2 Community Support Outcome 3 Stronger Families Output Group 3.1 Assistance for People of Workforce Age Output Group 3.2 Support for people with a Disability Output Group 3.3 Support for Carers Output Group 3.4 Support for the Aged Performance reportingThe collection of performance information, its analysis and reporting of that performance to stakeholders is critical in supporting decision-making to further improve the degree to which outcomes are achieved. This section reports, for the first time, performance against the identified strategic priorities of FaCS. The priorities do not reflect every aspect of FaCS’ work but do help and guide everyone in FaCS with business and other planning. An outline of the FaCS performance reporting framework follows the report against priorities. This framework is consistent with government reporting requirements while being tailored to FaCS’ business needs. The detailed breakdown of outcome and output performance for clients is in the remainder of this part of this report. Volume two, Part two—Management and Accountability—supports the performance reporting by outlining significant features of FaCS’ operations to sustain the achievement of outcomes. Similarly, the mandatory reporting in the appendices to this report outlines aspects of work that are also critical to achieving outcomes for the community.
Strategic prioritiesThis section outlines performance against the 11 key areas identified in the first annual FaCS Priorities Plan. In support of implementing the measures announced in the 2002–03 Budget, as well as emerging social challenges, FaCS identified a number of strategic priorities. The key policy priorities for the portfolio in 2002–03 were: Structural ageing Welfare reform Implementation and service delivery Commonwealth state and territory relationships Children and youth. A number of departmental priorities were also developed: Strategic influencing Relationship management Decision-making and communication Knowledge investment and management Strengthening FaCS people’s capacities Investing in FaCS systems. The annual Priorities Plan is based on the FaCS Strategic Statement 2002-2005. While the Strategic Statement stands for three years, the Priorities Plan is reviewed annually to make sure FaCS is on track in delivering against its strategic objectives. Towards the end of 2002–03 a review of the first priorities plan took place, with a revised set of priorities developed for 2003-04. Further discussion about the new priorities can be found in Volume two, Part two—Management and Accountability. Performance against prioritiesThe major achievements against the first annual FaCS Priorities Plan for 2002–03 were: Structural ageingworking in partnership with the Department of Employment and Workplace Relations (DEWR) and the Department of Education Science and Training (DEST), under the ambit of the Treasury Demographic Taskforce, to build a solid platform to progress key ageing issues delivering FaCS submissions to the House of Representatives Committee on Ageing, and the Senate Select Committee on Superannuation inquiries on ‘Superannuation and Living Standards in Retirement’ and ‘Planning for Retirement’ sharing knowledge on structural ageing across FaCS presenting conference papers including ‘A Lifecycle Approach to Demographic Change in Australia’ by Wayne Jackson, Deputy Secretary at the International Social Security Association’s international research conference. Welfare reformimplementing the first tranche of Australians Working Together (AWT) including the Personal Support Programme (PSP) and support from personal advisers reaching Ministerial agreement to the AWT Evaluation Strategy, establishing the Jobseeker dataset and scoping individual evaluation projects completing the Working Age Payment Reform community consultations and establishing the interdepartmental committee to consider feedback from consultations and policy responses delivering FaCS’ submission to Senate Inquiry into ‘The Structure and Distributive Effects of the Australian Taxation System. Implementation and service delivery policydeveloping service delivery policy options and principles for how best to deliver FaCS services advancing an issues paper on critical aspects of service delivery, including services integration, sector capacity, community capacity building, service gaps and the impact of demographic change developing a Practical Guide to help staff make the most appropriate decisions to achieve planned program outcomes. These decisions will take into account roles and responsibilities, governance considerations and linkages to other FaCS policy, procedures and tools. introducing a project management framework across the department. Commonwealth, state and territory relationshipsnegotiating the Commonwealth State Territory Disability Agreement (CSTDA) in collaboration with the Department of Health and Ageing (DHA) and negotiating the Commonwealth State Housing Agreement (CSHA) establishing a coordination and development committee and information sub-committee under the Supported Accommodation Assistance Program supporting the CSMAC Youth Working Group, which undertook an extremely successful Youth Protocol renegotiation, and acted as a steering group for the Transition to Independent Living Allowance (TILA) initiative.
Children and youthdeveloping a National Agenda for Early Childhood discussion paper and consulting on that paper initiating whole-of-government discussions on future directions in work and family issues improving program administration including a new Job Placement, Employment and Training Program business allocation process contributing to the Ministerial Council for Education, Employment, Training and Youth Affairs’ joint declaration Stepping Forward—Improving pathways for all young people. Strategic influencingdeveloping a three year plan for the Portfolio Policy Committee revising the FaCS research and evaluation agenda to align it more closely with areas of current and emerging policy priority drafting a communications framework developing and promoting Fact Sheets which were well received by stakeholders trialling new ways of influencing debate through key social security conferences dedicating communications support for policy taskforces such as the Welfare Reform and Working Age taskforces. Relationship managementforming state and territory office local level relationships with Centrelink, state governments and community organisations developing a Relationship Guide and Relationship Assessment Tool to assist and guide staff working with external stakeholders. piloting the Business Assurance Framework (BAF) to test robustness of providing adequate assurance for accuracy of outlays, including the role of external validation commencing development of the Service Delivery Framework piloting projects with Centrelink, under the umbrella of Alliance 2004, to support the implementation of the BAF and the FaCS—Centrelink Outcomes and Outputs framework developing the Centrelink funding model. Decision making and communicationdeveloping best practice policy advice guidelines and a consistent, formal approach to reviewing FaCS policy advice developing and implementing an online system of business planning improving the processes to support decision-making of the Executive board’s sub-committees developing, implementing and reviewing the first annual Priorities Plan in support of the FaCS Strategic Statement 2002-2005 developing and launching the second annual FaCS Priorities Plan.
creating the Knowledge sub-committee of the Executive board and gaining endorsement of a number of major knowledge projects and actions including a knowledge strategy and a project to facilitate retention of corporate memory undertaking broad consultation on an information needs analysis project, knowledge management guided self-assessment, and conducting a knowledge workshop with broad representation from across FaCS.
developing and delivering a range of targeted people capability development activities, including a Senior Leadership Program to develop leadership and management skills of middle and senior managers commencing development of a strategic approach to a reward and recognition strategy improving recruitment processes by developing an entry level recruitment strategy to address forecasted staffing supply and capability development needs delivering a coordinated approach to project management and leadership skills development, including investigation of future strategies for project management skills development.
Invest in FaCS systemsimproving the ability to align assets through improved governance arrangements, developing a technical architecture, cost and price benchmarking and a capacity management pilot improving access to information through initiatives such as the Electronic Document Management System (EDMS), knowledge harvesting project, improving technology change management and the Jobseeker dataset increasing the focus on usability through a new assistive technology management advisory group, improving assistive technology tools and implementing a project to improve email management planning for the future through developing an information and communications technology strategic plan 2003-06.
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