quality of service (Mohamoud and Mash, 2020). When healthcare providers deliver high-quality services (i.e., exceeding
patients expectations, patients become satisfied.
However, research studies indicate that service delivery or care quality is subpar inmost countries, particularly low- and middle-income countries (WHO, 2018). Patients' lives,
resources, time, revenue,
trust and respect, hospital reputation and community apathy could all be lost due to poor healthcare quality. Hence, specific measures need to be considered to enhance the service delivery quality setting standards changing clinical practice at the front line engaging and empowering patients, families and communities legislation and regulation informing and
educating healthcare workers, managers and policymakers use of continuous quality improvement programmes and methods;
and establishing performance-based incentives (financial and non-financial) (WHO, 2018).
In Ghana, a strategic plan on quality was developed to help guide health professionals and emphasize the health condition and services in Ghana and the quality of health. The project aimed to (improve client-centred services due to poor customer relations in public health institutions) improve patient safety to prevent medical errors and thus ensure healthcare safety, (improve clinical practice through activities that result in a patient’s ailment being correctly diagnosed
and successfully treated, and (4) improve management systems through managerial processes employed to improve the quality of healthcare in Ghana.
Share with your friends: 
