Be The Dream 925 S. Sailfish Dr
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- Robin J. Engel
Industry SurveyWho are your customers? Youth 14-21 Families Support people (friends, teachers, etc.) Referral sources Agency professionals (Probation Officers, case managers, etc.) What do you think constitutes excellence in customer service? Customer involvement Attention to detail Careful listening Follow up Total quality management How could you best serve your customers without any bottlenecks or restrictions? High staff to client/student ratio State-of-the-art-training Profit sharing (as identifier of better customer service) Personalizing services Technology availability Community exposure How do you communicate your Vision and Mission? Formal meetings and training Demonstrated by management Customer interactions Community involvement Advertising and publications (print, web, manuals) What are the major concerns in running your organization? Maintaining employees Staying tuned to Vision and Mission Becoming best in industry Value-added services for customers Making the money last Return on assets Do you follow the ‘Management By Walking Around’ technique and if not, what management techniques do you use? Resounding ‘Yes’ and… Micromanagement (ability to deal with customer one-to-one) What organizational models do you follow? Organic/horizontal Hierarchy How does your organization create collaborative alliances in the community? Professional meetings, trainings, Special events Networking with contacts Professional partnership development Contracts for services How do you feel a change in the economy affects your organization? Fewer dollars available from funding sources Budget cuts – retards programs Greater utilization of limited resources What have you found to be the best methods of communication in your organization? Face-to-face Personalized communication (e-mail, memos, letters) Longer timelines for exchanges Open door / open books Recognition of individual contributions/group achievements What accounting standards does your organization follow? General accounting procedures Special reports as needed for funding sources & State agencies Do you focus on profit per location or profit per customer? Profit? (residential treatment centers) Profit per location What are some of the primary fiscal obstacles you face? Shortage of grants Federal funding Corporate sponsorships Tax dollars Reduction in staff Budget cuts What is the corporate culture like in your organization? Well-educated Cyber savvy Family oriented Mostly casual Inclusion at all levels What innovations has your organization implemented in your industry? Peer-based community program Partnership with referral sources Holistic educational approach How do you feel today’s youth are developing toward employability? Need better socialization skills Conflict resolution/mediation Need more flexibility in dealing with change Need better problem-solving skills What are you most concerned about in running an organization today? Developing a cohesive team Creative, dynamic and flexible as change agents Robin J. EngelInnovative professional with invaluable experience in diverse fields as a teacher, computer technician, and journalist. Possesses superior interpersonal and oratory skills. Adaptable, excels in both routine and changing environments. In addition, demonstrates expertise in the following:
Employment History Coordinator/Facilitator, Be the Dream Nonprofit Organization 2000-2001 Co-founded service to address youth related issues. Selected and secured venues and vendors. Developed and managed media relations, including three radio interviews. Acquired speakers and facilitators and co-hosted seminars. Managed expenses and other accounting. Lead Teacher/Science Teacher, Scottsdale Horizons Charter School 2000-2001 Assisted students in grades five through eight with their individually paced studies in various subjects. Tracked student files, ordered supplies, conducted class meetings, organized special activities, evaluated work, and delegated tasks to two assistants. In addition, taught afternoon science classes, developing the curriculum, ordering supplies, and modifying materials for each grade level. Substitute Teacher, Kyrene, Chandler, Gilbert, Tempe School Districts 1996-1997, 1999-2000 Taught grades pre-K through eight in all subjects. Conducted classes with limited and sometimes vague instructions left by the full-time teacher. Fifth Grade Teacher, Saguaro Elementary 1997-1999 Planned, organized, delegated, and implemented daily lessons, utilizing a variety of instructional styles, including group work, individual work, classroom lectures, hands-on instruction, private tutoring, and journal writing. Developed consistent routines to provide clarity and enhance le arning for students with diverse academic capabilities, including ESL, gifted, mildly retarded, and emotionally unstable students. Reporter/Coordinator, Islands News 1992-1994 Attended local board and committee meetings and composed feature articles for a community news publication. Sold space to advertisers and oversaw printing and delivery. Engineers’ Aide, Dionics, Inc. 1979-1982 Build circuit prototypes from schematics designed by engineers using concrete components. Operated mainframe computers and ran diagnostics. Drafted digital electronic schematics. Education B.A., Elementary Education, 3.86 GPA, summa cum laude, Arizona State University Technical Degree, Digital Computer Technology, Suburban Technical School Download 1.06 Mb. Share with your friends:
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