Bsp manual for Agents – Local Procedures
BSP Manual for Agents – Local Procedures
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- 14.1 ADDRESSES Contacts
- Data Processing Centre (DPC)
- Clearing Bank
- List of Approved Ticketing System Providers
- LCAG Delegates
- APJC Delegates
- 14.2.1 Participating Airlines List
| BSP Manual for Agents – Local Procedures
Chapter 14 China
English
NOTICE: DISCLAIMER. The information contained in this publication is subject to constant review in the light of changing government requirements and regulations. No subscriber or other reader should act on the basis of any such information without referring to applicable laws and regulations and/or without taking appropriate professional advice. Although every effort has been made to ensure accuracy, the International Air Transport Association shall not be held responsible for loss or damage caused by errors, omissions, misprints or misinterpretation of the contents hereof. Furthermore, the International Air Transport Association expressly disclaims all and any liability to any person, whether a purchaser of this publication or not, in respect of anything done or omitted, and the consequences of anything done or omitted, by any such person in reliance on the contents of this publication. Content
CHAPTER 14 - Local Procedures TABLE OF CONTENTS 14.1 ADDRESSES & Contacts 5 IATA Local Office 5 Data Processing Centre (DPC) 5 Ticket Document Distribution Centre (TDD) 5 Clearing Bank 5 List of Approved Ticketing System Providers 5 LCAG Delegates 6 APJC Delegates 6 14.2.1 Participating Airlines List 8 14.2.2 Airline Contact Details 10 14.3.1 General 11 14.3.2 IATA Country homepage: www.iata-asd.com 11 14.3.3 IATA Customer Services Help Desk or Portal 11 14.3.4 BSPlink – www.bsplink.iata.org 11 14.3.5 IATA International homepage - www.iata.org 11 14.4.1 STDs used in China 12 14.4.2 Allocation of electronic STDs – Computer Generated Numbers (CGNs) 12 14.4.3 Recall of Stock 12 14.5 STANDARD ADMINISTRATIVE FORMS (SAF) 13 14.5.2 Airline’ own accounting memoranda 13 14.5.3 ADM/ACM Procedures 13 14.5.4 Ticketing Authority through ASD 13 13 14.6 BSP BILLING REPORTS – OUTPUT 14 14.6.1 General 14 14.6.2 BSP Reports available 14 14.6.3 List of BSP Reports with descriptions 15 14.7 REMITTANCE PROCEDURES 18 14.7.1 General 18 14.7.2 Method of Remittance/Direct Debiting 18 14.7.3 Reporting Errors and Missing Remittance Notice 18 14.7.4 Post-Settlement Errors discovered by Agent 18 14.7.5 Post-Settlement Errors discovered by the BSP Airline 18 14.7.6 Post-Settlement Errors Discovered by IATA 18 14.7.7 Net Remittance 18 14.8 Sanctions, ADMINISTRATIVE AND CLEARING BANK CHARGES 20 14.8.1 Administrative Charges 20 14.8.2 Interest and Clearing Bank Charges 20 14.8.3 Sanctions 20 14.9 CREDIT CARD SALES 21 14.9.1 General 21 14.9.2 Ticket Entry on Credit Card Sales 21 14.9.3 Face to face transactions 22 14.9.4 Non Face to face transactions 22 14.9.5 Passengers Signature 22 14.9.6 Reporting of Credit Card Sales by IATA/BSP 22
14.10.1 General 23 14.10.2 Direct Refunds 23 14.10.3 Refund Application/Refund Notice 23 14.10.4 Handling of Refunds by IATA Members 23
14.11.1 General 24 14.1 ADDRESSES & ContactsIATA Local OfficeChina 3F East Tower, World Financial Center, No.1, Dongsanhuang Zhong Road, Chaoyang District Beijing 100020 P.R.China E-mail: Info.cn@iata.org Internet: www.iata-asd.com Telephone: 0086 10 8571 9909 Contact Hours: 09:00~11:00 and 13:00~16:00, Monday to Friday Data Processing Centre (DPC)Company Name Accounting Center of China Aviation Address 5F, Building 12, Xibahebeili Chaoyang District Postal Code, City Beijing 100028 Country P. R. China Telephone: 0086 10 64513322 Ticket Document Distribution Centre (TDD)Company Name BSP China, IATA Address 3F East Tower, World Financial Center, No.1, Dongsanhuan Zhong Road, Chaoyang District Postal Code, City Beijing 100020 Country P. R. China Telephone: 0086 10 85719909 Fax: 0086 10 85719906/08 Clearing BankBank Name ICBC (Industrial and Commercial Bank of China) Contact Name Ms. Luo ZhenHong Address 1/F, Tower A, Tianyuangang Center No 2C, Dongsanhuanbeilu Postal Code, City Beijing 100027 Country P. R. China Telephone: 0086 10 65932271 Fax: 0086 10 65076008/65302554 List of Approved Ticketing System ProvidersGDS TravelSky Company Name TravelSky Technology Limited. Address 157 Dongsi Xidajie, Dongcheng District, Beijing Postal Code, City Beijing 100010 Country P. R. China Telephone: 0086 10 84018401 Contact name Li Ningdi Telephone: 0086 10 57651200 Fax: 0086 1057651208 LCAG DelegatesThe LOCAL CUSTOMER ADVISORY GROUP (LCAG) is a forum where Airline delegates discuss operational issues for the BSP. Please find the current delegates list as follow: Air China Limited All Nippon Airways Co. Ltd China Eastern Airlines China Southern Airlines Hainan Airlines Company Ltd Hong Kong Dragon Airlines Ltd. Japan Airlines International Co. Ltd. Airfrance & KLM Quatar Airways Shandong Airlines Co., Ltd Shenzhen Airlines Sichuan Airlines Co. Ltd. Singapore Airlines Limited Thai Airways International Public Co. Ltd Xiamen Airlines United Airlines Deutsche Lufthansa AG Eva Air
APJC DelegatesIn each country or area where Resolution 818g is implemented an AGENCY PROGRAMME JOINT COUNCIL (APJC) shall be established and shall continue to operate. APJC is responsible for providing oversight on those aspects of the Passenger Agency Programme relevant to the Agent/Airline relationship and make recommendations in the form of agenda proposals to the Passenger Agency Conference. APJC shall consist of an equal number of BSP Airlines and Agents. Please find the current delegates list as follow: Airline: Air China Limited China Eastern Airlines China Southern Airlines Hainan Airlines Company Ltd Cathay Pacific Airways Ltd Singapore Airlines Limited Deutsche Lufthansa AG Emirates United Airlines Agent: Shaanxi silkroad business travel co.,ltd. Chengdu yuandong air agent limited liability company Beijing atbb travel & express service co.ltd Beijing baosheng air service co,ltd. Shanghai foreign aviation service corp. Shanghai merchants intl air-freight curise service center. Itour co.,ltd. Guangzhou merchants int'l air trans.co.,ltd. Liaoning foreign e & t cooperation co.ltd 14.2 PARTICIPATING AIRLINES
The below list shows participating Airline members of BSP China as per date of latest revision/validation
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