This document is divided into sections reflecting the above services.
Desktop and Local Area Network (LAN) Services – This section provides information about the standard operating environment.
Website Information Architecture Services – This section provides information about various channels for accessing information.
Application Services – This section provides a standard technical architecture for all EOHHS technical business and shared services. It also lists the different choices available to project development team when developing an application and still stay within the boundaries of the architecture.
Helpdesk Services – This section provides information about the support services.
2.Desktop and LAN Services
2.1Standard Operating Environment
Standard operating environment guidelines adopted by ITD defined must be followed. More information is available at:
http://www.mass.gov/?pageID=afsubtopic&L=5&L0=Home&L1=Research+%26+Technology&L2=IT+Policies%2c+Standards+%26+Guidance&L3=Enterprise+Architecture&L4=Information+Technology+Architecture+and+Enterprise+Standards&sid=Eoaf NOTE: These standards are being updated. Until then the following are the standard for HHS operating environment.
NOTE: Administrative security will not be given to the project machines if they are owned by the Commonwealth of Massachusetts. All machines must be kept compliant with ITD policies for security, Virus scanning, and other policies.