Commonwealth of Massachusetts Executive Office of Health and Human Services eohhs cto organization



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1.4How this document is organized


The IT consolidation framework identifies the following IT services to be consolidated at a secretariat level.

  • Desktop and Local Area Network (LAN) Services

  • Website Information Architecture Services

  • Application Services

  • Helpdesk Services

This document is divided into sections reflecting the above services.



Desktop and Local Area Network (LAN) Services – This section provides information about the standard operating environment.

Website Information Architecture Services – This section provides information about various channels for accessing information.

Application Services – This section provides a standard technical architecture for all EOHHS technical business and shared services. It also lists the different choices available to project development team when developing an application and still stay within the boundaries of the architecture.

Helpdesk Services – This section provides information about the support services.

2.Desktop and LAN Services

2.1Standard Operating Environment


Standard operating environment guidelines adopted by ITD defined must be followed. More information is available at:

http://www.mass.gov/?pageID=afsubtopic&L=5&L0=Home&L1=Research+%26+Technology&L2=IT+Policies%2c+Standards+%26+Guidance&L3=Enterprise+Architecture&L4=Information+Technology+Architecture+and+Enterprise+Standards&sid=Eoaf
NOTE: These standards are being updated. Until then the following are the standard for HHS operating environment.

Purpose

Standard

Version

Operating System

Windows XP

With Service Pack 2

Browser

Internet Explorer

6.x or higher

Word Processor

Microsoft Word

2003

Spread Sheet

Microsoft Excel

2003

Presentation

Microsoft PowerPoint

2003

Diagram and Flow Charting

Microsoft Visio

2003

Email

Microsoft Outlook

2003

Project Management

Microsoft Project

2003

Database

Microsoft Access

2003

Desktop Publishing

Microsoft Publisher

2003

Anti-Virus

Symantec Antivirus

10.x

Screen Capture

Gadwin Print Screen

4.0.1
NOTE: Administrative security will not be given to the project machines if they are owned by the Commonwealth of Massachusetts. All machines must be kept compliant with ITD policies for security, Virus scanning, and other policies.

2.2Servers


Purpose

Standard

Version

Operating System(s)

Windows Server




RedHat Linux




Web Server(s)

Internet Information Server (IIS)




Apache Web Server




Database Server(s)

Microsoft SQL Server




Oracle




Application Server(s)

Internet Information Server (IIS)




Oracle WebLogic







JBoss



2.3Telephony


Purpose

Standard

Version

Telephone

Cisco IP Phone

7900 Series

Call Processing System

Cisco Unified Communications Manager

6

Voice Mail Management System

Cisco Unity

5

Mobile Access

Cisco Mobility




Rich Media conferencing

Cisco Meeting Place

5


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