Republic of Korea Korea's Action Plan for Electronic Government

13.Republic of Korea

Korea's Action Plan for Electronic Government

The Korean government has a long history of IT-based administration. It set up the 1st Office Automation Project which computerized several statistics (1978-1982), and the 2nd Office Automation Project which computerized civil service personnel, payments, pensions, etc (1983-1986).

regarding interoperability.

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  Deliver one-stop service to every citizen any time, anywhere.
  

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  At least match the private sector performance.
  

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  Be transparent and customer-friendly.
  

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  For these purposes, the government set up six initiatives:
  

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  To deliver information and service electronically.
  

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  To reengineer business process and exchange electronic documents.
  

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  To share information resources and protect privacy.
  

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  To establish information technology standards and connect all PCs to the network.
  

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  To promote civil servants' IT literacy.
  

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  To modify laws and rules for electronic business.
  

The Vision and Strategy for e-Government consists of three development stages.

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  Connecting government departments and administrations with the administrative intranet
  

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  Undertaking pilot projects
  

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  Sharing key public data
  

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  The second stage (2000-2001) is the construction period for integrated information:
  

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  Connecting central and local governments with a network
  

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  Exchanging electronic documents among the central and local governments
  

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  Giving public servants e-mail addresses and Internet access
  

The third stage (2002) is the operationalization period for electronic government:

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  Exchanging electronic documents between the public sector and the private
  
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  sector
  

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  Constructing open and transparent government
  

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  Supporting policy, etc
  

In 1999, the Action Plan for e-Government, incorporating the following actions, was published:

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  a Comprehensive Information System that connects 21 data networks
  

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  the Electronic Ombudsman System
  

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  the Family Record On-line System
  

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  a Web-based Service Delivery Systems
  

For diversifying electronic service delivery routes:

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  an Integrated Call Centre
  

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  an Integrated Kiosk System
  

For open government:

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  the Government Information Locator Service
  

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  the Open Government Service
  

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  the Local Administration Information Bank
  

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  Web Bulletin Board Service of Local Governments
  

For promoting government productivity

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  business process reengineering
  

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  electronic document exchange between public entities
  

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  electronic document management
  

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  government knowledge management
  

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  personal resource information management
  

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  electronic organization management
  

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  personnel and payment integration
  

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  For interoperability:
  

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  data storing and sharing
  

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  Defense against hackers and viruses
  

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  backup systems
  

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  For infrastructure the government will develop:
  

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  the government intranet
  

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  data code standardization
  

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  information technology and resource standardization
  

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  public key infrastructure
  

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  key management infrastructure
  

For civil servants' information literacy:

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  electronic mail addresses for all office workers
  

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  training opportunities for all officials
  

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  testing opportunities
  

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  the Cyber Training Centre
  

For institutional solutions the government aims to:

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  to amend laws and rules
  

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  enhance the Chief Information Officer functions
  

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  enhance cross-departmental information resource management