Date: 29th March 2018


CH1.1 Percentage of Communications Hubs delivered on time



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CH1.1 Percentage of Communications Hubs delivered on time


  1. This Performance Measure measures the success of the CSP in delivering the volumes of Communications Hubs required by DCC Service Users according to schedule during the Performance Measurement Period.

  2. For each Communications Hub delivered, the Communications Hub shall be determined to be a Delivered On Time Communications Hub where:

  1. the delivery of the relevant Communications Hub at the designated Delivery Location is completed in accordance with CHHSM;

  2. delivery of the relevant Communications Hub occurred on the scheduled Delivery Date; and

  3. the relevant Communications Hub was not rejected by the relevant DCC Service User in accordance with CHHSM.

  1. The delivery information shall be recorded by the DCC; the DCC shall store this data in the Communications Hubs Order Management System.

  2. In respect of each Performance Measurement Period (p), the Service Level for the Performance Measure shall be calculated as follows:

Where:


CHDOTp = the number of Delivered On Time Communications Hubs during the Performance Measurement Period.

CHDp = the number of Communications Hubs scheduled for delivery during the Performance Measurement Period.



  1. The duration of the Performance Measurement Period shall be a calendar month.

  2. This Performance Measure shall only apply in relation to the Initial Mass Roll Out Phase and the Unconstrained Mass Roll Out Phase.
    1. CH1.2 Percentage of Communications Hubs accepted by DCC Service Users


  1. This Performance Measure measures the success of the CSP in delivering Communications Hubs that pass the visual inspections carried out by DCC Service Users in accordance with the Communications Hub Handover Support Materials (CHHSM) to the designated Delivery Locations.

  2. In respect of each Performance Measurement Period (p), the Service Level for the Performance Measure shall be calculated as follows:

Where:


CHAp = the number of Communications Hubs accepted by DCC Service Users in each Performance Measurement Period.

CHDp = the number of Communications Hub delivered to DCC Service Users during the Performance Measurement Period.



  1. The duration of the Performance Measurement Period shall be a calendar month.


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