Date: 29th March 2018
Relevant Service Measures
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- Code Performance Measure 1 – On Demand Service Responses delivered within the applicable Target Response Time
Relevant Service MeasuresCode Performance Measures 1, 2, 3, 6, 7 and 8 shall be derived from the Service Levels of the Relevant Service Measures as detailed within this document. The methodology used by each DCC Service Provider for calculating the Service Level for each Relevant Service Measure is outlined in: sections 2.11, 2.12, 2.13, 2.14 and 2.15 for Relevant Service Measures relating to Target Response Times; and section 3.5 for Relevant Service Measures relating to the Self Service Interface Availability the Code Performance Measure Methodology for SMKI related Relevant Service Measures. Each DCC Service Provider shall report to the DCC the value of the Service Levels achieved for each Relevant Service Measure in accordance with the Service Provider’s performance monitoring approach agreed between the Service Provider and DCC and in accordance with SEC section H13. Code Performance Measure 1 – On Demand Service Responses delivered within the applicable Target Response TimeThe Service Level for Code Performance Measure 1 shall be calculated using the Service Levels achieved by the DCC Service Providers for the set of measures relevant to On-Demand Services; these Relevant Service Measures shall be the On-Demand Relevant Service Measures and are listed in Table 2.
Table 2 Relevant Service Provider Performance Measures – Code Performance Measure 1 In respect of each Performance Measurement Period (p), the Service Level for the Code Performance Measure shall be the arithmetic mean of the reported Service Levels for the On-Demand Relevant Service Measures, calculated as follows:  =
Where:
n = the number of On Demand Relevant Service Measures reported to DCC in this Performance Measurement Period ODSLp, odrsm = the Service Level in respect of each On Demand Relevant Service Measure (odrsm). The duration of the Performance Measurement Period shall be a calendar month. Directory: media media -> Applications to Drill media -> Unicef voices of Youth Chat Theme: Children and aids nigeria and Zimbabwe 13 October 2006 Background media -> Tsunami Terror Alert: Voices of Youth media -> Biblical Eschatology Presentation by: D. Paul Beck May 4, 2016 Ground Rules media -> Guide to completing the collection using the Omnibus system media -> The milk carton kids media -> Events Date and Location media -> The Gilded Age: The First Generation of Historians by H. Wayne Morgan University of Oklahoma, April 18, 1997 media -> Analysis of Law in the United Kingdom pertaining to Cross-Border Disaster Relief Prepared by: For the 30 June 2010 Foreword media -> Cuba fieldcourse 2010 Download 0.6 Mb. Share with your friends:
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