Diploma in tourism managment course descriptions htm 021: Introduction to the Hospitality and Tourism Industry

HTM 027: Introduction to Hospitality and Tourism Marketing

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• BTM 052: Customer Service

HTM 027: Introduction to Hospitality and Tourism Marketing Introduction to hospitality and tourism marketing marketing concepts hospitality and tourism marketing environment traditional and hospitality and tourism marking mix understanding the behaviour of hospitality and tourism consumers hospitality and tourism market segmentation. BTM 052: Customer Service Personal grooming and self presentation telephone etiquette trust and rapport building active listening skills problem solving defusing anger stress control managing customer expectations conflict management Download 86.02 Kb. Share with your friends: