4. Build red flag mechanisms In other words, make it easy for employees and customers to speak up when they identify a problem.
More Info: Collins’s website, www.jimcollins.com
, contains more
information about his work, as well as excellent diagnostic tools, guides, and videos.
CALI RESSLER AND JODY THOMPSONWho: These two former human resources professionals at Best Buy persuaded their CEO to experiment with a radical new approach to organizing work.
They wrote
a book about their experiences,
Why Work Sucks and How to Fix It, and now run their own consultancy.
Big Idea The results-only work environment. ROWE, described in Chapter 4, affords employees complete autonomy over when, where, and how they do their work. The only thing that matters is results.
Type I Insight: Among the basic tenets of ROWE:
“People at all levels stop doing any activity
that is a waste of their time, the customer’s time, or their company’s time.”
“Employees have the freedom to work anyway they want.”
“Every meeting is optional.”
“There are no work schedules.”
More Info: You can learn more about ROWE at their website www.culturerx.com
GARY HAMELWho: “The world’s leading expert on business strategy according to
BusinessWeek. He’s the coauthor of the influential book
Competing for the Future,
a professor of the London Business School, and the director of the California-based MLab, where he’s spearheading the pursuit of moonshots for management”—a set of huge challenges to reform the theory and practice of running organizations.
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