Emergency Management Plan Revision of May 1, 2011
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- EMERGENCY PROCEDURES THREAT of a HARMFUL DEVICE
- FOUND a SUSPICIOUS PACKAGE or MAIL
- SUSPICIOUS MATERIALS FOUND AFTER OPENING A PACKAGE
- Physical Assault / Violence SITUATION
- THREAT or HAZARD INFORMATION
- Armed Robbery SITUATION
- EMERGENCY RESPONSIBILITIES
- Terrorist Attack SITUATION
- ACTION FORMS Hurricane
- Severe Thunderstorm ACTION FORMS TO BE DEVELOPED Multiple Employees Injured
- Telephone System Failure ACTION FORMS TO BE DEVELOPED SCADA Failure / Cyber Attack
- Water System Pressure Loss
- Water System Contamination ACTION FORM TO BE DEVELOPED Loss of Raw Water Supply
- Hazardous Materials Release ACTION FORMS TO BE DEVELOPED Confined Space Emergency
- Trench / Excavation Collapse ACTION FORMS TO BE DEVELOPED Fire / Explosion
- Physical Assault / Violence ACTION FORMS TO BE DEVELOPED Armed Robbery
CONCEPT of OPERATIONS Although the greatest majority of these type incidents across the nation are hoaxes or false alarms, all threats or suspicious packages must be treated as a real threat until proven otherwise. All GSWSA employees should remain alert and aware of their surroundings. Question packages, mail, or any other items that seem to be out-of-place or suspicious.
THREAT of a HARMFUL DEVICE Refer to Action Forms 18, Bomb Threat Report form for documenting the threat. Try to get as much information as possible: Where is the device? Why was it put here? When will it activate? Etc. Write down exactly what the person says. Take note of speech patterns, accents, background noises, etc. Report the threat immediately to Safety Manager, the Supervisor, the Division Chief, and the CEO. If the above persons cannot be immediately contacted, initiate an evacuation by announcing “Code 89” over the intercom 3 times, then call 911 (preferably from a cell phone while evacuating). All personnel hearing the Bomb Threat evacuation signal should visually scan their areas for anything out of the ordinary, then promptly evacuate in accordance with the Evacuation Plan in Appendix 12. FOUND a SUSPICIOUS PACKAGE or MAIL If a package appears suspicious for any reason, DO NOT OPEN IT. Report the package immediately to Safety Manager and the department supervisor.
As soon as the suspicious materials are discovered, gently put the package down, isolate the area if possible (close the door), move a safe distance away, and alert others of the situation. If the package contains a suspected chemical or biological hazard, for example, a powdery substance, then try to gently cover the package with something to prevent the materials from becoming airborne. Isolate the area, alert others, and wash hands thoroughly with soap and water. Report the incident immediately to Safety Manager and the department supervisor. Depending on the specific circumstances, efforts may be made to authenticate the package before implementing emergency procedures. Is the recipient expecting the package? Can the sender be identified and contacted to verify the contents? Is this consistent with other packages routinely received? (The immediate area around the package should remain isolated during this process.) If the package cannot be authenticated, or there is strong reason to believe it is a harmful package, initiate an appropriate evacuation and call 911. NOTE: Not every suspicious package will require a full evacuation of the entire facility. For suspected chemical or biological agents, only the immediate area of the package will need to be evacuated and isolated.
Safety Manager shall investigate all bomb threat / suspicious package incidents, and shall properly document and follow-up on all findings and resulting corrective actions and/or recommendations. Physical Assault / Violence
GSWSA employees are susceptible to the threat of physical violence or assault, which falls under the general heading of “Violence in the Workplace.”
Workplace Violence is the second leading cause of total deaths in the workplace. It is the leading cause of death for women in the workplace. A large number of these deaths occur during the course of criminal acts such as armed robbery. (Refer to ESG-20, Armed Robbery.) Physical violence in the workplace can come from a large number of sources, including but not limited to:
This Guideline applies to physical violence incidents that are imminent, in progress, or have already occurred. For detailed procedures and requirements regarding other forms of “Violence in the Workplace”, refer to the GSWSA Safety Manual. GSWSA employees involved in a confrontation or altercation that seems to be getting out of control should make every reasonable attempt to defuse or de-escalate the situation.
Notify the Human Resources Manager. If necessary or appropriate, call 911 to notify the police. If the area is not safe, or if others are potentially threatened by the incident, alert everyone in the area and attempt to move to a safe location. If the incident results in injuries, refer to the Emergency Procedures in ESG-5, Multiple Employees Injured. Even if there is only one employee injured, many of these procedures will still apply and can provide helpful guidance.
The Human Resources Manager shall investigate all physical assault / violence incidents, and shall properly document and follow-up on all findings and resulting corrective actions and/or recommendations Armed Robbery
GSWSA employees are susceptible to the threat of armed robbery, which falls under the general heading of “Violence in the Workplace.” The Billing and Collections Teller area, in particular, could appear to be an attractive target to a would-be robbery.
Workplace Violence is the second leading cause of total deaths in the workplace. It is the leading cause of death for women in the workplace. A large number of these deaths occur during the course of criminal acts such as armed robbery.
GSWSA has a number of “Panic Alarms” in various locations in the Administrative Center. Any one of these alarms, activated during a robbery, would initiate a police response.
Don’t be a hero; give the robber what he wants. Do not argue or resist. Concentrate on remaining as calm as possible. Make no sudden moves; explain what you are going to do before you make any movements. Try to take a mental snapshot of the robber. Focus on clothing type and color, weapon type, any physical features, speech patterns, etc. If it can be done discreetly without the robber seeing, activate the silent alarm. As the robber leaves, try to get a vehicle description and direction of travel. Have someone immediately telephone the police with this information. As soon possible after the robber is out of the building, lock both sets of front doors. Notify Safety Manager, the department supervisor, the Division Chief, and the CEO. Everyone involved or witnessing the robbery should immediately find a place to be alone, and write down anything and everything you can remember about the event and the robber. DO NOT discuss the incident or compare notes with anyone until after the police have conducted their interviews. Things other people say may influence your recollection of the incident. Activate ISF-3, Emergency Communications. Consider the emotional trauma of all those affected. GSWSA’s Employee Assistance Program (EAP) may be one resource, but if more immediate assistance is needed, the police and/or EMS may be able to activate other resources.
Safety Manager shall coordinate and follow-up with law enforcement regarding all armed robbery incidents, and shall properly document and follow-up on all findings and resulting corrective actions and/or recommendations. Terrorist Attack
Water and wastewater utilities are considered by the federal government to be one of the nation’s “critical infrastructures”, which also makes them a potential terrorist target. While it is believed to be highly unlikely, it is possible that GSWSA could be the target of a terrorist attack. While it is believed to be highly unlikely, if a true terrorist organization chooses to target GSWSA, there is little that could be done to stop them.
The worst-case scenario for a terrorist attack involving GSWSA would be a successful contamination of our water Distribution System. While this is possible, it would be extremely difficult to accomplish, for a variety of reasons. Terrorists could have many potential alternatives to a full water system contamination. The possibilities are almost endless, but some potential options might include: contaminating one portion of our water system; causing physical damage or destruction to one or more water treatment facilities; interrupting power to our facilities; causing physical damage or destruction to one or more wastewater collection or treatment facilities; disrupting our SCADA / telemetry systems; disrupting our computer system; causing physical damage or destruction to our Operations or Administrative Centers; attacking our employees; intentionally causing a chlorine release; etc.
GSWSA has conducted a comprehensive security Vulnerability Analysis (VA) of all our facilities and operations. The VA results and associated report are maintained under separate cover and are under very tight security restrictions. The findings and recommendations of that report are being addressed, in part through updates and revisions to this plan that improve our emergency response procedures and capabilities, and also through a “Security” Capital Improvement Project (CIP) that deals with physical security improvements. Given the assumption that a true terrorist organization would have the resources to carry out a planned attack despite any preventive measures we could realistically implement, GSWSA has chosen to focus our efforts primarily on early detection and rapid, effective response to the effects of the attack. In the event of ANY terrorist activity targeting or involving GSWSA, full activation and implementation of our emergency plans will be required, as will close coordination with local, County, State, and Federal resources.
Response activities and operations should focus on the specific effects, or impact of the attack, rather than the source of the attack.
Safety Manager shall work closely with law enforcement regarding all terrorism incidents, and shall properly document and follow-up on all findings and resulting corrective actions and/or recommendations.
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ACTION FORMS TO BE DEVELOPED APPENDIX
mg = million gallons mgd = million gallons per day 
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