Equipment Troubleshooting

Equipment Troubleshooting

Microform/Reader Printers

We also have a flatbed scanner available next to this PC. Instructions for using this equipment is on the webpage (set as the pc’s homepage): http://www.lib.washington.edu/engineering/scanner.html The PC has Adobe Professional 7.0 installed for document manipulation.

The other microfilm reader/printer has a Laser printer attached. The most you should have to do with this machine is load paper into it and occasionally open the vend box to empty it or release stuck coins. (key is located at Circ Desk) (Dimes are required to print from this machine.)

Always let patrons know that they can check out all film/fiche (EXCEPT PATENT REELS) and take them to another library to copy. Natural Sciences Library also has a fiche copier. Microforms/Newspapers have a multitude of copying equipment.

If you get printouts with only the center third of the page printed, fix this by pressing the auto mask button. This is the button having a picture of a page with a border around it. When you press it, the light above should go out and the problem should be fixed.

For assistance with fixing one of these machines, send Chris an email and put up an “Out of Order” sign. A repairperson will be notified if necessary.

Printing, Printers, and Printer Difficulties

Encourage patrons to send their print jobs to the networked printer on the first floor in Reference. They can choose single or double-sided printing. The Engineering Library printer accepts only Husky or Dawg-Prints cards. This is the same set-up as for the copy machines. Dawg-Prints cards can be purchased for $5.00 from the dispenser to the left of the elevators. Patrons can also choose to send their print jobs to any number of copy centers on campus and pay with cash, check or credit card. People can add funds to their Husky cards online or at the HUB cashier.

Laser Printers available from Reference desk PC:

• 
  HP LaserJet 4 (connected to the reference desk pc)
  
• 
  HPLJ6P (on Tahoma network- in workroom)
  
• 
  Epson Stylus Color 880 (color printer in circ)
  
• 
  HP LaserJet 8000 DN (CASSIS #2)
  
• 
  ENGINEERING_LIBRARY (networked Pharos printer- need card to use)
  

Cartridges

Very expensive! If you get a toner low message, take the cartridge out and rock it back and forth, replace cartridge. Cartridge should only be replaced when the printouts are unreadable. We don’t always have an extra cartridge on hand. Leave a note for Tom if you need a cartridge for one of these printers.

Paper Jams

Pull out the paper tray. Check in the flap behind the printer. Remove all loose paper then press the ONLINE button. (Ref desk printer).

Reloading Paper

Use a stack of white paper. Make sure it goes under the corner clips. Replace paper cartridge.

Engineering Library Networked Printer

This is a networked printer using Pharos/UniPrint software. It is the default printer from all the public workstations in the library. When someone sends a print job here, s/he will be prompted to provide a name and title for job. It is sometimes necessary to remind people to provide a unique title for each print job they send; otherwise the later one will overwrite the earlier one. It isn’t necessary to cancel unwanted print jobs. The network purges all unprinted document every 24 hours. They can choose regular or double-sided printing.

The Engineering Library printer is maintained by Publications Services at www.pubserv.washington.edu/index.html This Web page has contact information, troubleshooting, etc. Here is a list of people to call or email to report a problem: (also found on Reference Desk Clipboard and in the englib wiki). General email for help is: uwcshelp@u.washington.edu

Jane Bolz, Computer Services Manager: 543-7868 jbolz@u.washington.edu

Donna Parks, Copy Services Manager: 543-3444 donaprks@u.washington.edu

Scott Olson, Printing Services Manager: 543-2721 sckro3@u.washington.edu

The Engineering Library printer is rebooted once a week by Publications Services on either Wednesday or Thursday between 6 and 6:20pm. Wait a few minutes if there are problems during this time with receiving or printing off jobs. The print queue lasts for 24 hours after which time all jobs are removed. Sometimes a remote rebooting of the system is needed to fix a problem. The password to log back on is uniprint.

Patent Microfilm Reels and Cabinets

Patrons will sometimes have problems with the patent reels, the microform reader printers, or the microfilm cabinets. Here are some common problems:
The drawers are “locked”: Some of the newer cabinets have a safety feature that allows only one drawer to be open at a time. Simply push all drawers completely closed (even if they are only out a fraction of an inch) and open the drawer you require access to.

If the patent reel is not in the cabinet:

• 
  Check the re-shelving area on the top of the cabinets
  
• 
  Check the missing reels list on the top of the cabinets
  
• 
  Check the circulation file (manual card file) to see if the reel is checked out to Interlibrary Loan. NOTE: Patent reels are not to be checked out under ANY circumstances to patrons. Interlibrary Loan has special permission from us to check reels out from our collection.
  

If you did not find the reel, report it as missing to Chris. Go to the USPTO’s Web site to view the missing patent in the full-text patent database. Patents may be printed off one page at a time.

Other common problems:

• 
  Image is backwards: turn the image rotation knob to change the image orientation.
  
• 
  Mirror Image: reel needs to be rewound with a twist in the film to get the orientation right. Use the machine up on the third floor (or leave it in Chris’ box with a note.)
  
• 
  Patent numbers go in reverse order: reel needs to be wound straight onto another reel. Use the machine up on the third floor and run it all the way onto the take-up reel. (Or, leave it in Chris’ box with a note.)
  

Sometimes the reel will have a combination of these problems.

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