Etsi dtr 102 415 V 40 (2005-06-15) etsi tc hf approved, pre-etsi publication version
Definitions, symbols and abbreviations
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3 Definitions, symbols and abbreviations3.1 DefinitionsFor the purposes of the present document, the following terms and definitions apply: assistive technologies: any product, instrument, equipment or technical system used by a disabled person to prevent, compensate, relieve or neutralize an impairment, disability or handicap assistive technology device: device used by a disabled person to prevent, compensate, relieve or neutralize any resultant handicap and which has the ability to interface to an ICT device baby: defined for the purpose of the present document as a child, 0-1 years of age carer: individual who provides care to the client, mediated through or assisted by the telecare service NOTE: Carers and coordination agents will need to be able to use the telecare services efficiently and will have human factors needs that must be addressed. child: defined for the purpose of the present document as a person up to the age of 12 years client: individual receiving the telecare service, to support independent living and/or using telecare services for the care of his or her own health coordinator (agent): individual who coordinates the delivery of care through the use of the telecare service NOTE: Carers and coordination agents will need to be able to use the telecare services efficiently and will have human factors needs that must be addressed. design for all: design of products to be usable by all people, to the greatest extent possible, without the need for specialized adoption domiciliary (home) care: care arranged by social services and delivered to persons in their own homes and can include assistance with personal care including washing, dressing, going to and getting out of bed, assistance with laundry, shopping and with a range of practical/domestic tasks emergency service: service, recognised as such by the EU Member State that provides immediate and rapid assistance in situations where there is a direct risk to life or limb, individual or public health or safety, to private or public property, or the environment, but not necessarily limited to these situations end user: see client, carer and coordination agent NOTE 1: Whilst clients are the primary end users of telecare services, the carers and coordination agents will need to be able to use the telecare services efficiently and will have human factor needs that must be addressed. NOTE 2: Carers and coordination agents will need to be able to use the telecare services efficiently and will have human factors needs that must be addressed.
NOTE: See [35]. Additional components of the concept also include safety and security monitoring services and Electronic Assistive Technologies (EAT). terminal: physical device which interfaces with a telecommunications network, and hence to a service provider, to enable access to a telecommunications service NOTE: A terminal also provides an interface to the user to enable the interchange of control actions and information between the user and the terminal, network or service provider. usability: effectiveness, efficiency and satisfaction with which specified users can achieve specified goals (tasks) in a particular environment; it includes the concepts of learnability and flexibility; user interface (UI): physical interface through which a user communicates with a telecommunications terminal or via a terminal to a telecommunications service NOTE: The communication is bi‑directional in real time and the interface includes both control and display elements. user requirements: requirements made by users, based on their needs and capabilities, on a telecare service and any of its supporting components, terminals and interfaces, in order to make use of this service in the easiest, safest, most efficient and most secure way 3.2 AbbreviationsFor the purposes of the present document, the following abbreviations apply: AT Assistive Technologies ADL Activities of Daily Living ADSL Asymmetric Digital Subscriber Line EAT Electronic Assistive Technologies GP General Practitioner (Medical Doctor) GPRS General Packet Radio Service GSM Global System for Mobile telecommunication ICT Information and Telecommunication Technologies IP Internet Protocol (also known as TCI/IP) IPv6 Internet Protocol version 6 ITU‑T International Telecommunications Union – Telecommunication standardization sector MMI Man‑Machine Interface OECD Organisation for Economic Co-operation and Development P3P Privacy Preferences Protocol PIN Personal Identity Number RFID Radio Frequency Identification SDSL Symmetric Digital Subscriber Line SMS Short Message Services UI User Interface UMTS/3G Universal Mobile Terrestrial System, also known as 3G (Third Generation) VoIP Voice over Internet Protocol Wi‑Fi Wireless Fidelity ISO/IEC local area network standard (IEEE 802.11 family) Wi-Max IEEE 802.16 (common name) 4 Telecare and its service provisioning elements4.1 Definitions and approachThere are various definitions of telecare. One example is: "Telecare is the interaction of an individual with electronic devices combined with a communication capability, to access or transmit health information or to provide or receive guidance or support on a health-related issue" [35]. For the purpose of this document the definition of telecare is broadened to include social care but focused on services which directly involve the recipient of care, the client, and therefore differentiated from telemedicine such that:
Telecare refers to services that are delivered to an end user, in most cases a consumer- the client. Telecare can be expressed as a business-to-consumer service, where a health care business supplies services to the end user. In contrast, and for the purposes of clarity, Telemedicine can be defined as the use of ICT to support the transfer of information between care professionals to aid the support of a client (a business-to-business transaction model). In this document we are concerned with telecare services delivered to end users. Our definition of telecare has led us to refer to the client who is in receipt of care service, through the use of ICT, as the primary end-user. We also adopt the broader process model outlined by Baxter et al. [34]. They define a typical telecare system as having three distinct elements, as shown in Figure 1: 
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