An Affirmative Action/Equal Opportunity Employer, M/F/H 4
TABLE OF CONTENTS 7
1. BACKGROUND 8
Has considerable experience and currently supports other customers in the same general line size (3,200+ end points and above) and specialization in municipalities and K-12 education verticals
9
Will provide a single point of contact for product information 9
Will provide a robust mobility solution 9
The Scope of Work will include the following: 9
Customer Provided Equipment (CPE) Systems components required including 9
Telephony and Voice Mail 9
Unified Messaging 9
Unified Communications (see Section 3) 9
Other tools 9
Optional technologies 9
Emergency notification 9
Mobility integration for approximately 2,000 users 9
Web-enabled audio conferencing 9
Cloud-based option 9
NOTE: 9
Current UPSs will be utilized with integration to building generators 9
Any cabling requested will be provided under a separate Scope of Work 9
For every option (upgrade, replacement) the vendor must specify if that option will provide the required and optional components and features and note any and all exceptions. 9
2. TERMS AND CONDITIONS 14
3. SPECIFICATIONS 40
3.11 SBC Details and Optional NOC Monitoring Services 52
2)Automated Reporting of Network Status and Operation
56
4. SCOPE OF WORK 58
5. EVALUATION PROCESS 60
6. PROPOSAL FORMAT 61
7. SYSTEM SUPPLIER FACT SHEET 65
8. TOWN OF GREENWICH NETWORK DIAGRAM 99
9. VENDOR REPLY FORMS
FOR COMPLETION 100
VENDOR FORMS SUMMARY
101
A.CHECKLIST OF ENCLOSED ITEMS – A checklist to be completed citing all necessary proposal response areas.
101
B.VENDORS EXCEPTION SECTION – Vendors are to note and reference any exceptions to the RFP on this form.
101
C.Solution Proposal Form for The Town of Greenwich and The Greenwich Board of Education – Two completed solution proposals forms must be returned. This form must be inserted in front of the cover page.
101
D.NO SOLUTION RESPONSE FORM – If applicable.
101
E.REPLY FORM – NON-COLLUSION AND COMPLIANCE WITH ETHICS CODES – to be completed.
101
F.REPLY FORM - VENDOR INFORMATION & SIGNATORY FORM – to be completed.
101
G.REPLY FORM – INSURANCE PROCEDURE – to be completed. 101
EXHIBITS 113
EXHIBIT DEFINITIONS 114
A.Insurance Requirements Sheet – details insurance requirements relative to this VoIP/UCC project
114
B.Agent/Broker Letter – will be requested of the vendor’s agent/broker and completed ONLY upon award of bid of the selected vendor by the Town of Greenwich
114
EXHIBIT B 117
EXHIBIT C 118
EXHIBIT D 131
Other areas include Parks and Recreation, Human Resources, Health, Social Services, Land Use, and Public Works.
The Greenwich Board of Education currently runs on a Mitel Telephony system that is separate and distinct from the Town. There are 16 facilities including the Board of Education, the Greenwich High School, three Middle Schools and 11 Elementary schools. All are on a Mitel 3300 system presently.
