24 J. Singer et al.
Disadvantages: The participants may forget to turn on the recording equipment at the appropriate time and as a result the record maybe incomplete or missing. The camera is fixed, so the context of what is recorded maybe hard to understand. There is a high cost to analyzing the resulting data.
Examples: Berlin (1993) asked mentors and apprentices at a software organization to audiotape their meetings in order to study how expertise is passed on. She later analyzed these recordings for patterns in conversations. She found that discussions were
highly interactive in nature, using techniques such as confirmation and restatement to verify messages. Mentors not only explain features of the system they also provide design rationale.
Walz et al. (1993) had software engineers videotape team meetings during the design phase of a development project. Researchers did not participate in the meetings and these tapes served as the primary data for the study. The goal of the study was to understand how teamwork, goals, and design evolved over a period of four months. Initially the team focused on gathering knowledge
about the application domain, then on the requirements for the application, and finally on design approaches. The researchers also found that the team failed to keep track of much of the key information as a result they revisited issues that had been settled at earlier meetings.
Robillard et al. (1998) studied interaction patterns among software engineers in technical review meetings. The software engineers merely had to turn on a videotape recorder whenever they were conducting a meeting. The researchers analyzed transcripts of the sessions and modeled the types of interactions that took place during the meetings. Their analysis led to recommendations for ways in which
such meetings can be improvedReporting guidelines: The precise nature of the
recording needs to be reported, along with any special instructions given to the participants.
Additionally, any problems with the
recording need to be reported, such as developers forgetting to record a meeting. Context information will also help to clarify the application of the technique, such as
where the recording occurred, what the typical tasks were,
who was involved, who was responsible for the recording, etc. Additionally, any methods used to transform,
transcribe, and analyse the data need to be specified.
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