Sourcing Alternatives Commercial rates and service guarantees vary for web hosting. The Mozambique UN website is charged USD 1,200 per month by a commercial provider. 9) Common ICT Helpdesk Services This service provides end-user support for basic computing problems, including standard software issues and hardware repair. Cost Considerations The service cost components include the necessary support staff, their equipment and accommodation expenses. The service envisages assigning, on rotation basis, inter-agency staff to the common ICT helpdesk function, bringing with them agency equipment. Accommodation is already provided through the facilities paid by the Contingency Site Service. Direct costs amount to USD 6760 per month, assuming the service supports a population of 520 end-users each requiring on average between 1 to 2 requests or issues per month.
