Guidelines for Delivering as One in ict at the Country Level


Functionality (if appropriate)



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ICT-Guidance-on-Delivering-as-ONE-at-Country-Level-March-2014-final-1 (1)
Functionality (if appropriate)
Details of the number of errors of particular types that can be tolerated before the UN SA is breached. Should include Severity Levels and the reporting period.
Change Management Procedures
Brief mention of and/or reference out to the organisation’s Change Management procedures that must be followed – just to re-enforce compliance. Details of any known Changes that will impact upon the agreement, if any.
IT Service Continuity
Brief mention of and/or reference out to inter-agency Business Continuity Plans, together with details of how the UN SA might be affected. Details of any specific responsibilities on both sides (e.g. data backup, offsite storage).
Security


ICT Reference Group Guidelines for DaO in ICT at the Country Level Page 41 of 59 Brief mention of and/or reference out to any applicable Security Policy (covering issues such as password controls, security violations, unauthorized software, viruses etc. Details of any specific responsibilities on both sides (e.g. Virus Protection, Firewalls).
Printing
Details of any special conditions relating to printing or printers (e.g. print distribution details, notification of large centralised print runs or handling of any special high value stationery etc).

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